The Belfry Hotel & Resort Anmeldelser 

Did you check the website?
It’s in our policy.
- Julie Chambers (Spa Manager)

If you have a complaint, this is all you will hear. A level of passive aggressive behaviour, with someone basically reading from a script in a demeaning manner.

All I can say is how disgusted I am at the level of service we received today at the Belfry spa. Avoid this place. Paid for a spa day… I think they need to check what classes as a spa and “relaxation”. If you count a chlorine potent pool, kids screaming and jumping into the water and a water flooded changing room, with extremely uncomfortable loungers, this isn’t it.

If you like a little level of privacy in a changing room, this isn’t the place.
If you like a little bit of luxury, this isn’t it.
If you like a spa… I wouldn’t bother, I do a better spa in my bathroom (without the chlorine headache to follow).

We didn’t get to stay for the massage, as you’re not clearly informed that your massage is pre booked for you… you have no choice over what time your massage is and you are told upon arrival what slot you have. We got to the spa at 10:30 (as directed by the website when booking our slot) to be informed the massage was at 4pm…… we had a member of the party needing to be at work for 6pm…. It would have been nice to have been emailed properly about the time slot to make any amendments where necessary. Instead we had access to the afternoon tea (which I can’t fault the staff there, they were the best part of our experience) and a pool with a sauna and steam room, which might I add were so small you didn’t get to use them to their potential…

The fire and ice was closed (which apparently is the only thing that makes this spa decent) according to staff, it was “broken”…. But reading signs around the spa and speaking to members of the spa it has been closed around a week and it’s only having a soft furnish.

WE WEREN’T OFFERED ANY FORM OF APOLOGY OR COMPENSATION.

Absolutely disgusting.

I have disabilities and there was no disabled parking available, cars were taking up the spaces without blue badges on display. No disabled toilet anywhere near the big bar in reception. Had to go to my room when I wanted the toilet as nearest disabled toilet was the other end of the hotel and it is a big hotel, this really dampened my experience. Would not stay here again.

I came to the spa for the day yesterday. I had been very stressed recently. I was taken very good care of from the receptionist all the way through to the treatments, afternoon tea and fire and ice. Maria made me feel very relaxed with my beautiful spa treatment. I felt an inner calm when I left, I would highly recommend and would do it more often if I could. A big thank you to everyone who made me so welcome. Anna xx

My friend and myself had a spa day booked via Wowcher for Monday 25th September costing £95 per person. Unfortunately last week my friend had a very serious accident falling into a wall and completely smashing her face and broke her cheek bone. I phoned the Belfry explained the situation to ask if under the circumstances they could change the date. They refused to do this as it was booked through Wowcher. I feel that this is really unfair we are only asking for a date change not a refund as my friend is unable to go as not well enough. So we have lost our money which we can ill afford to do.

I am a transgender women, Thank you to the staff for a wonderful welcome and stay at your hotel. i enjoyed my two days very much, The course was tough for a 26 handicap,but the evening food and drinks were well above par
Thank you, guys and girls, Special thanks to the chaps on the first Hole introductions

My Wife and I booked an afternoon tea to celebrate her 76th birthday on 8th August 2023. We booked the tea the week before paying a £40 deposit. We arrived at the allotted time 3-0 pm and it was chaos. After seeing two waitresses and a manager they eventually found, after half an hour, that the booking had been entered in the following week. You would not believe that a 5 star hotel could not provide an afternoon tea for two people so at 3-30pm we had to return home.
My wife's 76th birthday will never be forgotten.
The Belfy might have had a good reputation in the past but I really think that people should stay clear - the place cannot be trusted with your booking. They are clearly not worthy of a single star rating

Thank you to Lilly to making our day extra special. Great venue and staff

Recently spent a weekend here as part of an ‘older’ hen group. Check in was quick and efficient, room was available early, a bonus! Afternoon tea was excellent although drink refills were slow in coming. Room was clean and well appointed, please note no air con, and windows only open a smidge. Bathroom was clean and water hot. Bed very comfortable, lots of pillows. Lighting in the room was dim and window blind was ridiculously slow to open and close.
Corridors are not well defined, signs are needed to find your way to main hotel, you will walk huge distances here!!
Spa was a little tired and crowded but clean and enjoyable but not relaxing. Treatment was very good, I had a massage by Kelly, who was lovely, would definitely recommend trying a treatment.
Food was tasty and lots of it available. Staff seemed to be a little confused about what they were doing, service was chaotic and slow which made the 10% automatic service charge annoying, especially as it was a buffet. Drinks took 30 mins to arrive, by which time we’d finished eating, and were eye wateringly expensive. This is not the place to get drunk unless you win the lottery!!
Overall it’s a plus but the restaurant and tea service let them down.

Purchased a voucher on groupon for x2 spa day. The night before our spa day which was a gift to each other for our birthdays we both got covid... we contacted The Belfry who would not change the dates for us so we lost out over 100 pounds each we paid for our fire and spice experience separately and was still not able to reschedule the date. I am very disappointed with theyre terms and conditions.

Booked afternoon tea for my friends 60th birthday. Although nice enough it really wasn't anything special and for the price I'd have expected more. More shocking though was the price of the wine - £40 for the cheapest bottle of wine, absolute rip off and wine was bog standard which you would pay £6 for at your local supermarket. Whilst I appreciate you expect to pay more at a hotel, I go to some very nice hotels and am use to paying around £27 for a nice bottle of wine. To top it all they automatically add a service charge to the bill (added to both food and drink) which we refused to pay. Maybe the Belfry is only for the rich and famous. Will not be going back in a hurry and would not recommend unless you've won the lottery.

Recently stayed at The Belfry for a work conference. Wonderful hotel and location. The food was out of this world! The staff do a fantastic job running the place. Wanted to give a special mention to one of the porters William, who went out of his way to help when we were lost..he also went out of his way to help us get our suit cases to another part of the hotel. A really lovely guy and a credit to your organisation. We need more people like William in the world! Also a special mention for Tina, who helped us with breakfast. A real character.. and very funny! Well done The Belfry.. full marks from me 😊

Have got a parking ticket for £170 whilst eating lunch at the hotel which I regularly go to for lunch and spa days! None of my 6 friends got a ticket just me and now being hounded by a debt company. It’s very stressful and the hotel has done nothing to help resolve the issue.
I will not return to the psych hotel where people look like their from a Michael Jackson thriller video , walking around in bath robes and slippers

A one-night stay at this golf-themed hotel was sadly a disappointment, especially as we paid a premium five-star++ rate for barely a three-star experience. The layout is confusing (the hotel is vast, 300+ rooms, with meandering corridors and poor signage. An upgrade to a room-with-balcony was in fact a room-with-walkway-overlooking-the-car-park. The room was cramped; the cupboard had a disturbing odour. The bathroom was windowless, with an old-fashioned step-into-bath shower. There was no air conditioning - a fan was provided on request, to supplement the Dyson cooler. Accessing WiFi required guidance from Reception, as there were no in-room instructions. Sleep was interrupted by a drunken argument from the room above (arguably not the hotel's fault)! The architecture of the hotel means the common areas are very noisy - the bar full of inebriated male golfers was especially uncomfortable. Breakfast was OK, but with a limited choice for vegetarians. The hotel is tired and shabby - it reminded me of hotels thirty years ago. It needs a complete rethink.

As an iconic venue, I had high expectations for my stay at the Belfry Golf Club and hotel, but unfortunately, my experience with the hotel room left me disappointed. Firstly, the TV had no remote, which prevented me from accessing this feature. I contacted housekeeping to request a remote, but one was never provided, ultimately impacting my stay. Additionally, one of the lamp posts had a faulty bulb, causing the room to be dimmer than expected.

The shower head was inadequate and lacked sufficient water pressure, considering its small size. To make matters worse, despite booking a room for one person, I was given two single beds that could not be joined together, forcing me to sleep on a single bed.

Overall, while I had high expectations for the Belfry Golf Club and hotel, the room lacked attention to detail and did not meet my expectations for an upscale venue.

Went for son’s Birthday for 2 days. Chose great time as amazing weather so boys loved the golf but WOW the prices were extortionate. Me and daughter spent time in spa whilst boys played golf. Definitely needs updating as tired, bar prices were ridiculous spent a fortune on food and drink to point 4 times the usual price so taking advantage a little. Don’t get me wrong still a beautiful place but far far too expensive. Staff absolutely lovely though.

Do not drink at this resort 3 double vodka diets cokes £52 absolute taking the mickey

I just came from a weekend break and must say I really enjoyed the stay. The dinner of lamb was cooked well and loved the variety for breakfast. Enjoyed swimming, great time in the jacuzzi though it was smaller than expected. Sauna was small but ok, Slept well as the bed was comfortable.. The staff I found very helpful and good at engaging with us. I look forward to coming back as it was on a very good deal. I have recommend to some of my friends to check this place.

On Friday the 17th of March my daughter took me to the belfry(lichfield road,B76 9PR) for a spa day, this included afternoon tea. I called ahead twice and confirmed I was a coeliac and had a milk intolerance and was assured all had been taken note of and not to worry.
I was assured it was all safe though the staff were really not knowledgable upon arrival, after more questioning and reassurance that it was all ok I ate after putting my trust into their hands.
As a coeliac when I have been affected it affects me 3-4 hours later, while I was still there in the pool I began feeling unwell, I quickly got out of the pool and headed towards the changing room toilet, the door was locked and ended up being violently sick several times infront of everyone, including the duty manager Kerry Shepard and her team.I felt so Ill, I was escorted initially to the changing room bench in full view of other customers, I could not move the cramping was so severe. The only concern for the manager was to fill out her form, my daughter was very distressed and voiced that this was not appropriate at all, the manager did not care and argued back that this form had to be filled in.
An ambulance was called after my daughter insisted as she was so concerned.
I was eventually taken by a wheelchair and put in one of their bedrooms I was still in a wet costume, whilst on the way to the bedroom the member of staff who was pushing the wheelchair was trying to juggle the walkie talkie and the wheelchair she ended up pushing me into a wall quite hard, all this time the manageress did not offer to help at all.
When we reached the bedroom she continued pressing with her paperwork even though I was a complete mess and just needed to lie down,I heard her telling another member of staff that at least their bit was done, no apology or care given whilst being sick.
At this stage the paramedic called and advised the wait would be a long one and advised I was having a coeliac reaction, once it was out of my system I would feel a little better but If I was to get worse to call 999 again.
I lay down for a while and I knew from past experience after a few hours and the vomit stopping I would be at least able to get on my feet to leave, my partner had also arrived to get me home safely. I had no phone call later to see how I was or whether I needed anything at all.
Ms Shepard called on Saturday afternoon to tell my daughter that their investigations had been done and there had been no cross contamination on their part, she said they checked all the cctv and ingredients and told me they were not to blame and they would be doing nothing at all about it, to add insult to injury she said the only way I could prove it was to do a stool sample, adding the GP surgery would be closed so perhaps I should go the the walk in centre and ask them to do a stool sample to prove I had ingested gluten.
I am a 52 year old woman and I have never ever felt so belittled and degraded in this way, I have a serious intolerance on top of this my immune is weaker having just recovered from breast cancer, I can’t emphasise enough how important it is to have this investigated, if this had of been an allergy I would have died.
I lost a Saturday at work and had to close my store not to mention years of avoiding gluten and the damage it has done to my villi.
They need to know that this cannot be the protocol they follow, the manager needs to be much more than a tick box form filler and needs to resale she has a duty of care.
There has been no apology no gesture and no claim of fault at all.

Great day at the spa, great staff especially Lola ensuring it was an unforgettable experience

Had a lovely, relaxing birthday at the Belfry today & Lola made sure everything was perfect, couldn’t thank her enough!