thamesandkosmos.co.uk Anmeldelser 

We have the Andor family fantasy game and LOVE IT!! The team work I see my kids show while playing this game is fantastic. They encourage, make decisions together and have loads of fun trying to win the game.

It is the best game we’ve played so far and excited to try other cooperative games

Great support from the company on a missing piece from White Castle- responded promptly and get me the missing piece- by the way WC is an awesome game and great value for money..imo.

Fun game... and very good customer service indeed. I can see these escape game advent calendars becoming a regular part of our Christmas! Many thanks indeed to Nik.

Very speedy and helpful response from Nik Neale when there was a misprint in one of the books.

I lost the instructions for one their advent calendars three years ago, and it has sat taunting me ever since. I finally got round to emailing to ask if they could possibly send me a digital copy and they immediately sent out a physical copy. They were obviously under no obligation to help me at all (entirely my fault, and so late after the purchase). Fantastic, speedy customer service. I am thrilled!

Bought one of their Exit Advent calender and found books and coder missing. Email them and was contacted by Lauren from American customer services who then put me in contact with uk depo. Got message from Nik who sent me pdf files for the missing items but then also sent me hard copies in the post which arrived in a couple of days 😊 great customer services response and having great fun doing the advent calender.
Glen

We ordered the calendar in October, the English version, to do it as a family. When we opened it today, December 1st, although the calendar itself is in English, the two booklets that are required are in German. That was an unpleasant surprise, and of course the website Amazon sends us to for filing a claim and explaining the problem doesn’t work! (The captcha doesn’t work).
after finding an email: we received the booklets in English as PDFs. Great. We open the first box… all the clues are in German. So after printing around 50 pages ourselves, it’s still unusable.Offering the calendars in English is great, but everything needs to be in English, otherwise it’s misleading advertising…

I cannot praise Thames and Kosmos to highly after they dealt with my question. I sent a question in to them about Gecko Bot 2.0 which was sold out everywhere and I needed to replace after it was stolen in break in. I asked if it would be restocked or where I could get one and had an answer within the hour. Jane who answered my question was so helpful and sorted out the problem within 2 hours of the initial inquiry. I cannot praise Jane enough, Friendly, efficient and helpful above and beyond her duty Jane is a credit to the company.

I bought the Silent Storm Calendar for my family, and this is the best Advent we've ever had! It unites the Family in solving the puzzles. The puzzles are not super easy and are not hard to be discouraging - just enough to spend 10 minutes reading the story, thinking of the solution and checking versions. We had a Story Book missing but the 'Thames and Kosmos' team sent it to us within 24 hrs - so we didn't miss anything and are now fully enjoying the experience.

Excellent communication when emailing the support team (and prompt). Have been gifted the Simple machines set which was missing a couple of pieces and have been send the missing bits for free :-) My Kids love building the different machines, occupies them greatly, they've pulled and pushed allsorts!

We had an issue with our "Exit the Game Advent Calendar" where we were missing the story book. I contacted Thames and Kosmos and had a response within 12 hours with a pdf of the book so we could start the advent calendar on time, which was a great relief to my 10 year old! I was very impressed with the quick response and fix. Thank you Nik for your help!

Answered in less than an hour. Sent me a pdf version of the incomplete booklet, which was exactly what I needed for my EXIT Advent Calendar. I didn't expect it to be so efficient. Thanks a lot!

I purchased the roller coaster game from a charity shop for my grandson but unfortunately the cars were missing. I contacted the company and within minutes Jane answered me and dealt with the query so proficiently that I was amazed at the service I got from her. The missing cars are now on their way to me. This company excels itself in customer satisfaction and I cannot thank Jane enough for sorting this, well done Thames and Kosmos.

We played the Exit Game: Abandoned Cabin on a wet weekend and it was a great way to pass a couple of hours. We loved that everything in — and even on — the box could become part of the puzzle. It was really cleverly thought out, and the fast-paced structure kept us moving through the game without ever feeling stuck.

We played as a group of two, which felt just right. It might have been trickier with more people, as you really need to clearly see and handle all the parts to solve the clues.

The only downside was that some of the cards needed to be cut up to progress, which meant the game couldn’t be replayed or passed on once finished. It feels like this could have been designed in a more reusable way, making it better value for money and more sustainable overall.

Still, a very enjoyable experience!

My copy of Planta Nubo came with 2 duplicate solo tiles. I reached out to the support team and Nik immediately sent out my the missing components. Many thanks for sorting out my issue so quickly and efficiently!

Great games!
When I bought a secondhand game that was missing some elements they even sent me the parts, free of charge!

I had to make a request for a missing board game component and the customer service was excellent. I received a reply straight away, and they were able to send the missing piece free of charge the same day.

Our decoder was missing a wheel. I emailed and a new decoder was dispatched immediately and arrived 2 days later. Very helpful and now my friends and I will have a get together with a glass of wine or 2 of wine and work out the puzzle. Thanks so much.

Nik at Cosmos very kindly dispatched a crucial part we accidentally broke in construction at no charge. My son is thrilled to be able to finish our Hero Robot!

Friendly and responsive customer service! I asked about mini-expansions for The Gang and received an extremely helpful response immediately :)