tesery.com Anmeldelser 332

Great cust. service when my order was lost.

Ich habe eine Rückleuchte für meinen Tesla 2023 gekauft, und laut Produktbeschreibung passt sie perfekt zu meinem Auto. Ich habe sie installiert, doch beim Bremsen leuchtet das Licht nicht, weil sie nicht kompatibel ist. Ich musste sie zu Tesla bringen, was mich 430 Euro gekostet hat. Ich habe bereits mehrfach Kontakt zu Tesery aufgenommen, aber niemand meldet sich zurück. Wirklich schlecht, ich werde dort nie wieder etwas bestellen.

Amazing products and well after sales support…

11 days to receive item, and works as it should

Terrible company I will never order from here again. I ordered March 26 and they haven’t shipped my items yet. I’ve been trying to cancel but I get no answer. My only other option is to dispute the charge. Very unhappy do not order anything from them.

Bought a leather seat cover for the base of my Model S drivers seat. It took a very long time to arrive and didn't fit. I decided the returns procedure was too complicated but wanted to leave a review for others. This was far from easy and although I'd attached photos the review was intercepted by Tesery Customer Service who suggested they wanted to help but in reality we're just blocking my review. They initially asked for Country of manufacture, then year of manufacture, then a video of the issue and finally my VIN number. They claimed not to be able to view the video, although others I'd sent it to didn't have any issues and after I supplied my VIN, I had no further contact and my review still hasn't been posted. I would be cautious about reviews attached to their products when considering to purchase from this company.

Please do NOT support this company!! It is a chinese based company with extremely poor service and quality. They make it virtually impossible to return any purchase items. I bought floor mats for my wife's Tesla Model Y 2023 that we purchased and Tesery lies as it has poor finish and fitment!!! The company has made it known that they do not support returns. DO NOT support this communist based company in China!!

Kundenservice ist nett, aber es ist keine kostenlose Retoure inkludiert, wenn einem das Produkt nicht gefällt (in meinem Fall fand ich, dass es einfach sehr "preiswert" aussah). Ein weiteres Produkt was wir behalten haben, war super. Wenn man das Risiko eingeht, dann ist es in Ordnung.

Hab für unseren neuen Model Y Juniper Standard nach Tuning und Zubehör Teilen gesucht und bin dabei bei tesery gelandet. Ich war vom Angebot und vom Preis überrascht und habe diverse Teile bestellt. Nach einem Fehler meinerseits konnte der Kundenservice monumental überzeugen. Die Lieferzeiten sind länger da das Unternehmen problemlos weltweit versendet. Damit kann ich leben.

Dopo aver aspettato più di un mese la consegna mi è arrivato il pezzo sbagliato. Insistono sul fatto che ho selezionato io il pezzo sbagliato ma in realtà ho preso quello corretto e non c’è la possibilità di rendere il pezzo nonostante i miei reclami e le mie prove a supporto.Ti fanno credere che ti hai la possibilità di rendere il pezzo e di essere rimborsati, ma non è così! Assolutamente sconsigliato!

Good range of products for Tesla. Fair prices.

Many items you need for your tesla is here. Well orgnized website and easy to walk through.

Wrong lighting

Waited 2 months for an order that was meant to be 10 days delivery. Asked for a discount due to delays but was not offered any. The seat covers I ordered are nice but possibly a bit fragile. Torn a piece of fabric when installing the front upright part of the seat. The cover Installation video should have had a comment not to pull on the perforated part of the covers as they are relatively easy to tear.

I asked for a price to replace the one torn piece of the cover set (12 pieces total) and was quoted 25% of the total price for the whole set. The store claimed a high shipping cost - TEMU offers free shipping when the total order is $40 but this one piece was to cost $110. Not impressed by the customer service.

Great Service!
Thank you

The product I ordered arrived in good condition; however, the overall experience was not very pleasant.

Initially, it was stated that orders over $140 qualified for free shipping, and during checkout it was consistently confirmed that there would be no shipping cost. However, after completing the payment and several days later, I was contacted and informed that I needed to pay an additional $65 for shipping.

Although I eventually agreed to pay this amount, upon delivery I was also required to pay approximately $25 more for shipping and customs fees.

This lack of transparency is concerning and should be clearly communicated at the time of purchase to avoid misleading customers.

What an absolute waste. Product was cheap plastic that arrive cracked. Of course no response from them avoid like the plague.

Very helpfull very good to talk i like it they lissing to you when you have problem

Good products, even better support. Rio was great in resolving my issue.

At first I was questioning the legitimacy of this company but that was quickly changed with the help of Rio. I made a spelling error in my email and got worried on never getting a confirmation email, which Rio was able to send me the invoice and point out that error and even offered a gift card for the inconvenience. Amazing customer service and very understanding and helpful. I will be making future purchases from their website as they have lots of great product.