Terra Kaffe Anmeldelser 185

My Demi works great, once you dial in your profile, which can be quite the learning curve, you can achieve a superior beverage. Patience is required. My dislike was the coffee, classico house blend, did not like at all, so TK offered some suggestions on a couple I might like, just waiting for arrival to try.

We have the TK02 and have already gotten our money's worth! Great machine for specialty drinks. I ordered cups and had a question regarding shipping. The company was so responsive and helpful. Very easy to work with. Will recommend to everyone!

Like many others on this site I'm feeling duped by Terra Kaffe. I finally deciding to pull the trigger and buy this expensive coffee machine. My thought was that in the long run it would pay off. I was sadly mistaken. From day one this coffee machine has not worked. I have called customer support twice and they have been less than helpful and very offputting. The issue has been that the coffee machine does not heat the coffee above 105°. I've tried every solution they've suggested. On the second call, I was told that if I want to make milk drinks, I need to heat the milk before I put it in the carafe and run it through the machine. Seriously? I thought this was supposed to be a fully automatic coffee machine! But here's the best part… After realizing that this machine does not work I was told that if I want to return it within the 30 day window, I have to pay $55 restocking fee. Further, if I don't return it according to their specifications, it's a $100 penalty on top of that. Outrageous! They sent me a machine that does not work and then they want me to pay them to take it back. Save your money and aggravation and buy from a company that is well established and credible-this is not it! You will be disappointed!

Proud owner of the tk02 from launch. The long wait paid off, as our machine has changed how we consume coffee. My wife and I went from making the occasional coffee at home and purchasing coffees out almost everyday, to becoming home baristas, and being excited to make our beverages at home every morning, and sometimes afternoons when needed for those long days.

The tk02 was a new world, and it took a few days to find our groove, but once we identified our preferred beans, and tinkered with our drink settings, we couldn't be happier.

2 gripes that I must share to give an accurate review: I wish the milk frother was hotter - don't get me wrong, the milk is beautify frothy and the perfect temp for immediate consumption, but if you wait a few minutes then your hot beverage goes to a lukewarm beverage.

Second, the machine recently malfunctioned and the screen began displaying horizontal lines. While we are bummed to know something happened to our machine, I reached out to Customer Service, and within minutes, we received a response and we're assisted in getting prepared to send our machine out for repairs since it was still covered under warranty. Thanks for your help, Perla! We can't wait to get our machine back.

Long story short, we made the purchase of this expensive machine, and we love it.

Shipped quickly, packaged well, easy set up. Only issue so far.I wish it would make stronger coffee.I've had a conversation with customer service and they've helped me tweak it.I think we're getting close. I use my machine primarily for drip coffee. I especially like that It's hot and really like the rinse feature.
JP

I have had my Demi for about a month and I absolutely love it. Works perfectly as described, love that it keeps track of the required cleaning and maintenance and I've found it is not fussy at all. I'd say that once I got the beans I like and the grind setting right, it makes 9/10 espresso. I'm sure if I became a real hobbiest and got a machine with more customization I could get to 10/10, but I just want anyone at my house to easily be able to make a really good espresso, latte, or Americano. I haven't quite found the drip coffee setting to be a very useful, just because the coffee I'd want as a drip (light roast on the fruity side) doesn't make great espresso. Customer service has been fast and great. Keep in mind the first response comes from a chatbot, but I've found the chatbot to be pretty accurate and then had a human follow up to make sure.

Recently ordered and received my TK-02. Shipment tracking was kept up to date and packaged well. Had to reach out to customer service about the ground coffee spoon as there was a spot for it in the packaging, but no spoon was included. Customer service was quick to replay and let me know they stopped shipping the spoon but it’s equivalent to 1 1/2 tablespoons. So far no issues with the machine, easy to set up and use right away.

I’ve purchased the TK-01, TK-02 and now have preordered the Aero. The customer service is fantastic and the machines are some of the best automatic espresso machine on the market. I greatly enjoy not having to deal with emptying pucks after every brew like I’ve had to with previous machines in the past. It saves so much time and mess having them all collected into a nice bin.

The tech on the TK-02 is what sets the machine apart from most, quality customized brews every time, and wonderful customer service. They’ve always been so kind and helpful with any issue.

I purchased a Terra Kaffe Demi about a month ago. The product does exactly as described. I was looking for an espresso machine that was simple, had a small footprint and didn’t have all the milk apparatuses. The machine is a workhorse. I would also like to add that it heats water extremely fast. I did have one issue that was completely my fault and TK’s support was right on it, responded in a matter of minutes and had me pointed in the right direction.

We Love everything we Brew with the Terra Kaffe. We had one small Boo Boo due to incorrectly putting it back together after a significant cleaning. I emailed them and within the hour, they sent me very EASY instructions to fix. It was fixed and ready to brew in 10-minutes. GREAT CUSTOMER SERVICE. Thank you ALEX. I now have 6 happy engineers that can be normal again:-) THANK YOU!

Terrible experience with the Demi machine. Upon setting it up, water leaked and there was no explanation. Customer service told us to pull the brew unit out and check it. Turns out the brew unit was jammed and would not come out. We decided to return the defective machine, but Terra Kaffe plays games’ — they try to get you to get a replacement unit. We said ‘no’ — just give us our money back. Your sense is that this company is over its head, they don’t seem organized and, frankly, they’re marketing savvy, but so caught up in ‘success’ they’ve lost sight of the fundamental concept that makes great companies — great design and good service. Both lacking here. Run away, don’t walk. Oh, and it’s made in China. Cheap, plastic, mass-produced.

First of all, this is my first Super Automatic Coffee machine, I never thought about getting one and got a TK-01 second hand, probably from a second hand user that was frustrated, I contacted Customer service without expecting a lot since there were a lot of bad reviews. This being said, I was really surprised of how quick their response was, I was immediately on the phone with a representative that walked me thru some troubleshooting steps and I had to send the machine for a repair, I understand how frustrating it should be to buy an expensive machine just to get it repaired afterwards, but that was a year ago, the machine came back quickly fully functional and has been like that for 1k+ beverages after that, I do take well care of the machine, descaling and cleaning every week.

Talking about TK-01, it's a messy product, requires a lot of cleaning and maintenance but it completely changed my routine for good and saved me hundreds on coffee shops.

I'm upgrading to the TK-02 once my TK-01 stops working but it haven't done so, customer support has been excellent at least for me and I only give 4 stars since I had to send it for repairs once.

I had preordered the Demi and when I found out that the color I had chosen was not available until much later, they were able to quickly change my order to a different color and shipped my Demi immediately. Keyree was able to get everything sorted out in a timely fashion. As for the product, I have been enjoying my Demi for about 2 weeks now as a birthday present to myself, and I’m not disappointed. The drinks are strong, brewed well and the machine is sleek, user friendly, and beautiful.

I had a problem with my tk 01 and customer support couldn’t have been any better
They were so helpful and responded quickly to every question
I love the performance of the machine and customer service is second to none
Their products are amazing and worth every penny

Our TK-02 has performed well since it arrived. We recently had to send it in for repair. The Customer Service team - in our case, led by Tai - were terrific. They were both responsive and communicative from beginning to end. There is room for improvement in the overall process, but they did right by us.

I purchased the Demi and it is incredible. Makes the best coffee better than going to Starbucks and less expensive. Easy to use and best designed coffee machine I have ever seen. Alex and Cate were great and fast answering my questions.

I strongly don’t recommend buying this ridiculous machine. It’s more like a toy and will only cause headaches. In the morning—right when you want your coffee and don’t have time to deal with endless issues—it will help you start your day with nothing but negative energy. When you try to contact customer support to solve the problems, all they can say is “sorry.” So, you should only buy it if you’re intentionally looking to hurt yourself.

Worst crema coffee machine ever made. The first one went out just after warranty sent it back for repairs 185.00. That one broke. Bought a refurbished at the reduced price of 400 dollars. It broke after 6 months unrepairable. This is all after literally dozens and dozens of service phone calls. They can’t even repair their own machines. The machine has so many issues it’s hard to actually explain them all. It’s unreal how bad this product is. DO NOT BUY ONE.

⚠️ Negative Review for Terra Kaffe TK-01

Title: Faulty Machine, Stonewalled by Leadership, and Forced to Pay for Defects

I bought a Terra Kaffe TK-01 and expected a premium product. Instead, I got a machine that was poorly built, failed early, and left me battling with customer support for months.

The brew unit seized up, and when I attempted to remove it, the entire internal assembly fell apart in my hands. Instead of acknowledging this as a clear manufacturing defect, Terra Kaffe made me pay $180 for an out-of-warranty repair.

I had extensive communication with Cate Marques, the company’s Chief Experience Officer. Unfortunately, rather than listening or trying to find a fair resolution, she stonewalled me at every step. From my experience, she showed no interest in taking my situation seriously — at least not from a positive or supportive perspective.

This has nothing to do with “protocols” or “policies.” It’s about a company knowingly pushing out cheaply made machines and then making customers foot the bill when they fail. Meanwhile, Terra Kaffe continues to plow ahead with new product launches instead of standing behind their first machine and fixing their mistakes.

⚠️ Bottom line: My TK-01 was a $1,000+ lesson in how not to buy a coffee machine. The build quality is fragile, the support is dismissive, and leadership is unresponsive. Don’t make the same mistake — go with a trusted brand like Jura, De’Longhi, or Breville instead.

Awful product and customer service. DO NOT BUY FROM THEM! Originally I shipped my black TK-01 machine for repairs back in May after it broke after only a year. They shipped me back a machine that was scratched, dirty, and had missing parts. Eduardo is the customer service representative emailing me back and forth. After I consistently followed up, they offered me a refund and to send me a different black TK-01 machine. I then received the shipping receipt and saw it was a white machine, so I emailed them and told them to correct it before they shipped it out. Eduardo said he would. Then the white machine showed up. Eduardo apologized and said they would correct it again. I then got ANOTHER WHITE MACHINE shipping receipt that it was on the way. We’ve now been playing tag back and forth with them asking me to ship machines back. Meanwhile, I have no coffee machine to use for months. Ive resulted to messaging the CXO on LinkedIn as well as board members. As a company, why not at this point just ship someone a new black TK-02, say sorry, and be done with it. Unbelievable.