Teppana UK Anmeldelser 157

TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Absolutely gorgeous rug, superb quality. Despite having white in the pattern, and the rug being in the kitchen with a mud loving dog in the family, so far just a quick vacuuming is all that's been... Vis mer

Vurdert til 5 av 5 stjerner

I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.

Vurdert til 4 av 5 stjerner

Teppana is a good company, kept well informed re delivery. Lovely runner but a bit fiddly to set up with the thick underlay.(hence 4 stars) Instructions could be improved. Runner doesn't show the di... Vis mer

Vurdert til 4 av 5 stjerner

The circular rug I ordered looks exactly as it does online. It took quite a while to arrive but my enquiry was dealt with quickly and effectively. The rug is slightly larger than the non-slip base whi... Vis mer

Informasjon om virksomheten

  1. Interiørbutikk

Skrevet av virksomheten

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

157 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 5 av 5 stjerner

Would recommend

A mistake was made in the sizing of the cushioned underlay. My query was resolved and the correct size received quickly. The carpet itself is great (we have dogs). I would use again

29. september 2025
Vurdert til 1 av 5 stjerner

Its tiny and over priced

Its tiny and over priced. I thought it was bigger when I measured.

7. oktober 2025
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Svar fra Teppana UK

Hi Lauren, thank you for taking the time to share your feedback. We’re sorry to hear the rug wasn’t the size you expected. Each rug size is listed clearly on the product page, and customers can select the exact dimensions before ordering — but we completely understand how measurements can sometimes look different in person. If you’d like, please reach out to our support team and we’ll be happy to help with an exchange or return.

Vurdert til 5 av 5 stjerner

Onwards & Upwards

Rang the office to check for stock and delivery time. The operator was friendly and professional.
Delivery was on time and the parcel was nicely packed with all the paperwork etc.
Perfect rug which looks great in the hall.
Great company with first class service.
Thank you.

30. september 2025
Vurdert til 4 av 5 stjerner

I was unsure of this company at first…

I was unsure of this company at first because it wasn't untill I contacted them regarding the fact that it wasn't clear on Thier site that the rugs actually come from Germany, I was therefore concerned regarding import tax, but you, don't have to worry about that as it's all included in the price and that all so covers any returned should you have to. Having said all that I'm very pleased with my first purchase and within hours of my receiving my rug I, purchased 3 more , I haven't needed to was any of them yet but look forward to seeing how they turn out. But to be honest I, don't think the will be a problem as they are good quality. But will let you all now at some latter date.

14. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The rugs arrived before the promised…

The rugs arrived before the promised date which was great and the company kept me informed about delivery time. When they arrived they were exactly as shown on the website and were easy to put down. The only slight issue was a tiny thread of binding was loose on one rug and I was concerned it might unravel further but I contacted customer services who replied promptly with advice on what to do and offered me a small refund for the trouble. I said I would wait to see if the slight repair would do the trick and get back to them if necessary. The whole process has been stress free, very professional and I am thrilled with the rugs. I haven’t washed them yet but hopefully there will be no problems. I wouldn’t hesitate to buy from this company again.

15. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Teppana UK

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your rugs arrived ahead of schedule and that you’re pleased with their look and quality. It’s also great to know our team was able to assist promptly when you noticed the loose thread — we always aim to make every part of the process as smooth and reassuring as possible.

We truly appreciate your understanding and patience while we worked through that small issue, and we’re glad it didn’t detract from your overall satisfaction. When it comes time to wash your rugs, please don’t hesitate to reach out if you have any questions — we’re always happy to help ensure you get the best long-term experience from your Teppana pieces.

Thank you again for your trust and kind words. We look forward to welcoming you back in the future!

Warm regards,
The Teppana Team

Vurdert til 4 av 5 stjerner

Good quality rugs from Teppana

I ordered 2 matching rugs from Teppana one hall runner & a large rug for the lounge. I also ordered the non slip underlay for both rugs for extra comfort. I'm really pleased with the rugs & the overall service was good & efficient. The reason for 4 stars instead of the 5 was that the delivery driver didn't even offer to drop the rugs over the threshold & the larger rug was particularly heavy & I had difficulty lifting it indoors.

10. september 2025
Vurdert til 3 av 5 stjerner

Pad supplied with rug was too small

Pad supplied with rug was too small. Beautiful pattern though.

5. september 2025
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Svar fra Teppana UK

Hello Mary,

Thank you for your feedback!

Our rugs are designed so that the non-slip pad does not extend all the way to the edge, making it easier to position the top layer.

In addition, the design may shrink slightly during the first few washes, which is why it is produced larger.

If you feel that something is wrong with your rug or that the fit is not ideal, please contact our customer service team – we will be happy to help.

Kind regards,
Your Teppana team

Vurdert til 2 av 5 stjerner

Not quite right

Very expensive- which I wouldn’t mind if the product was right.
But it came and was the wrong colour, completely different to the image shown on the product page.
Also, the rug was circular instead of rectangle.

8. august 2025
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Svar fra Teppana UK

Hi Izzy,

Thank you for your feedback — we’re really sorry to hear that the rug you received wasn’t what you were expecting. It sounds like you got both the wrong color and shape, which definitely shouldn’t have happened.

We always want our customers to be happy with their purchase, and if something arrives incorrectly, we’re more than happy to exchange it for the right item straight away. Can I ask why you didn’t let us know about the mistake so we could put it right for you?

We’d still love the chance to fix this for you, so please get in touch with our team and we’ll sort out an exchange or return right away.

Vurdert til 5 av 5 stjerner

Perfect for my LVT flooring

Excellent communication from order through to delivery. Most important, the product is exactly as advertised. Wanted 2 rugs but initially only ordered 1 just in case it wasn't as good as it looked....but it was and I've now ordered a second.

29. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Difficult return

4. august 2025
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Svar fra Teppana UK

Hi Corinne,
thank you for your feedback. We’re sorry to hear that you found the return process complicated. Due to UK customs regulations, we need to provide all the necessary documentation for the return, which can take 1–3 business days to prepare. We appreciate your patience and understanding.

Vurdert til 5 av 5 stjerner

Beautiful quality and competitively…

Beautiful quality and competitively priced rugs. Colour and design choice is fantastic, and the rug I chose has completely transformed my bedroom. Good communication from company, and would highly recommend.

11. august 2025
Anmeldelse skrevet uten oppfordring

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