Telekom HU Anmeldelser 

Absolutely terrible, I wish I could give them -11010010102002 stars.

I have been waiting for 3 weeks to get the Wifi done. However, they messed up with my 1st appointment and blamed it all on me since I did not call them on time???

The second time, the guy came into the building and just left because he could not find the flat.

Now, they are telling me to go into their OFFICE AGAIN and start everything from the beginning.

NOTE: I signed the contract, they did not ask for any documents. Suddenly, after their 2nd mess up I need to provide something else and this is the problem - not the fact that their EMPLOYEE JUST LEFT WITHOUT RINGING THE INTERCOM.

PLEASE STAY AWAY FROM THEM AND SAVE YOUR TIME.
I will make sure to notify everyone I know so that can choose Yettel or similar.

I've got a prepaid sim for internet. The speed was fine for 1 week (40-70 Mbts) but sudenly droped to 3Mbts and 600ping. When I caled customer service, non of the operators spoke english so they diverted my call to leave a mesage and end my call...

Very weak but overpriced provider. The mobile coverage and Internet is OK but the wifi, landline and TV are unreliable, overcomplicated and not customer friendly at all. After the installation, the customer support is weak, the wifi is on and off and tge Android TV box freezes on the channel I watch and keeps asking reset/restart every day. The registration process is complicated. Compared to other providers Tkom is at the end of the ranks. Not recommended unless you have no other choices.

Worst service ever experienced

Absolutely the worst internet service provider

You will have a better chance raising the dead than raising any response from their customer service - tried using chat......been waiting for a response for over 40 minutes......

If possible sign a contract with ANY other provider

After 6 attempts to get some sort of support to rectify their abysmal service absolutely nothing has been done - we did however get to rate their service - absolute ****

The story continues - today I enquired about an open help ticket - it was closed as fixed - apparently the technicians spoke with me - strangely no one contacted anyone in the house

They asked if I wanted to open another ticket - whats the point? They wait two days then close them anyway as fixed

The service is so bad it is comical - save your sanity and use another service provider

Conclusion to story - we inform them that we will cancel and name the alternate service provider that we will engage - suddenly there is a technician phoning on a thursday evening as we sit down together for dinner - he can come now! Its not convenient we say....he asks do you want me to fix the internet or not? No.....the new provider is excellent and internet has been un-interupted since we set the router up

Conclusion is after a number of weeks Telekom woke up - too late...the new provider is outstanding

Havi 50 000 forintért
A lejátszás sikertelen E:50019

Elmentek ti a fenébe 🤬

I pay for 1000/1000 gigabit wifi, I ordered a cheaper package but that's what they're billing me for.

I don't get 1000 down and 1000 up of course, speed tests says it's around 600/400, which is fine.

What isn't fine is how they throttle my internet speeds when I use anything over 50mbps for longer than 1 minute, ie 5% of the speed I pay for.

The speeds are throttled down to about 7mbps, less than 1% of the advertised speed.

Less than 1%!!!!!

If you're not streaming or sending large files over your connection that might be fine but then you don't need to pay for 1000/1000. I am paying for that package and I want to be able to use the service I am already being overcharged for but no Telekom.hu is a scam.

They offered a 2 year loyalty for a new contract but they extended the loyalty for all my other contracts with them (in all 5 so I am a loyal client). I never agreed to that and when I complained the manager of the Szentendre shop said I must had been infomed (lie) and raised his voice and was extremely hostile and unprofessional. Totally unaccapteble, will leave them asap with all my subsciptions.

Botranyos. Egy ekkora cegnek kb semmi nem mukodik? Probaltam sim kartyat venni nem lehet online mert valahogy az adataim nem stimmelnek ugyhogy az uzletukbe el kellett vonatozni. Ott mukodott… az applikacio az sem mukodik a 21. szazadban.. regisztralni sem feltolteni sem tudom. Se telefonon se chaten se szemelyesen senki nem mondta hogy elnezest. Miert is vagyok meglepodve… magyaroszag.

I sign contact for 2 years for 16.246 Ft.
Then second and third bill it was 18.080 Ft.
Now I have to pay 20.530 Ft. every month
This is stealing money with fake contract price.
The store tell you it's inflation rule in contract, blablabla
That's 4284 extra for 24 months = 102816 Ft. Scam.

Ennek a Telekom .hu cégnek az alkalmatlansága elsöprő.
nagyon szomorú, hogy ilyen gyenge az ügyfélszolgálat.
Az alkalmazás chat szolgáltatását olyan ügynökök támogatják, akik teljesen elzárják Önt a beszélgetéstől.
Szerencsére a Telekomnak már nincs monopóliuma az interneten.
Menekülni !

semmirevalo lehuzo banda🤬
telekom tv go miert van korlatozva E:220?
ezert fizetunk???undoritoak vagytok

WARNING for this company!!!!

I wouldn’t recommend this company to anyone. I’ve been having a lot of problem with my Wi-Fi for several months. Telekom confirmed that they having some problem in district 3 for several months.. I said to them I need to cancel this and sign up for another provider as I’m very soon will get fired from my job because my internet is disappearing constantly. They refuse to let me cancel and want me to pay for something what is apparently not working and they know it. Total crap company. I’m now signing up for digi and will have to pay double…… / very unhappy customer

the absolute worst service I've ever encountered anywhere in the world. nothing works. setting up a functional account that you can use to pay for the service is impossible. amazingly rude customer service. (I spoke to one Maria Kis and within 10 minutes I was literally in tears and sobbing, which had no effect on her continued rudeness where she kept raising her voice at me and when I asked her not to do that - she said - I kid you not -- okay but you just don't seem to understand what I'm telling you!) awful. the system is unnecessarily uncomplicated with inconsistencies between what they tell you at the store (about setting things up) and what they tell you on the phone and how the site and the app actually function. eventually after 20 minutes of the most unproductive and borderline abusive conversation we got somewhere but the app demanded a pin and when I said I was not asked to create a pin when signing up the lady became so exasperated as to give up on me entirely (her solution for me to pay for the wifi was to send me an sms with the IBAN and for me to pay through the IBAN with a wire transfer!!!). I WAS NEVER ASKED TO CREATE A PIN. she didn't seem to be able to comprehend that despite the fact that the app asks you to sign in as if you had a TV service even though you'd ordered a broadband service. when I pointed that out the lady literally shouted at me - WE KNOW THAT! I am very confused because nowhere in Hungary (or in the world for that matter did I encounter such rudeness on the phone.

Very Pathetic Customer services. If you raise a complain on 1414 and somehow your call gets disconnected, good luck getting through them instantly again.
I experienced this multiple times. And when I try from a different number, I get through them.
They are very unempathetic and provide horrible customer sevice.

I am still awaiting for my home internet connection because of a mistake in my address by telekom executive. They re-scheduled my appointement 2 times now. Forget about any kind of compensation (maybe in the form of some free mobile data) they refuse to recongmize me as their customer. Note that I have been using Telekom phone sevice + telekom i phone device for more than one and half years now.

I do not know if they have any customer friendly policies or atleast prioritize the service to customers to whom they have caused inconvenience because of their own mistake.
I am very dissapointed but have no other alternative because of the monopoly of their availability in my area.

Mobil internet szempontból nagyon korrektek, de nem díjaznók semmivel azt hogy 10 éve az ügyfelük vagyok

They cheat you with mobile bills - avoid