Techless Anmeldelser 349

Getting through to an agent is very hard as you are queued up and you have to wait for a return call.

Once you do get through to an agent when they call you back during normal 8 to 5 business hours (?) the service is quite good.

I had "Zazi" assist me and teach me and lead me through my problems. He was very helpful.

I am thankful for how patient Zazi was to help me set up my phone step by step. I needed a lot of help and he seemed happy to provide it.

Yolani with customer service helped tremendously with setting up my wisephone and was extremely kind and patient on the phone. So far I am very pleased with techless.

Techless was super responsive when I needed assistance setting up my Wisephone. Zazi was incredibly knowledgeable, patient, and had a great sense of humor.

I was having a lot of trouble activating my new Wisephone. With Zazi's patient help, I was able to create an account, activate the phone and learn to manage the device from my laptop. He answered every question and showed unfailing patience. Much appreciated.

The Wisephone II is a great phone itself.
Techless as a company is horrible.

I do not recommend.

Customer service....frankly sucks. They have completely stopped reviewing third party apps for months now. Their billing system is a mess. They "issued" me a refund for the phone that I was not returning, then demanded that I had to pay them back. I asked for a few months of subscription for free to make up for the inconvenience. They offered me 2 months, but the last 2 months they still charged me, and I had to email them reminding them I was supposed to be comped the 2 months.

All customer service is by email, no one ever answers the phone and they refuse to call me back for an in person conversation.

Their emails always have excuses and never solutions.

I just got off the phone with Anthony - he was great! I already have a Wisephone and bought a second Wisephone for a family member....unfortunately I screwed up the setup process, it was all me haha! Anthony was very polite and patient with me and helped me get everything sorted out. Thanks Anthony!

Excellent ! Zazi was very friendly, he gave me very clear explanations and help me to navigate the portal . Highly recommended.

Yolandi was my customer support agent, and she was amazing! Very patient and helpful. Setting up my wisephones was a great experience.

Very nice and helpful. Polite and i am glad they responded so quickly.

Anthony WAS THE GREATEST AND HAS MAGICAL POWERS. FIXED MY SOFTWARE ISSUE ON THE WISEPHONE 2 WHEN OTHER REPS COULDN'T. HAPPY TO CONTINUE TO BE A CUSTOMER BECAUSE I KNOW YOU HAVE QUALIFIED PEOPLE LIKE ANTHONY WORKING WITH TECHLESS. THANK YOU!!!

Efficient, attentive service from Zazi helped me resolve my issue!

The customer service experience and the return policy was not good. They charge a $25 restocking fee, which is fine. But they also charge a $55 "open box fee". What they don't tell you in advance is that to return the product, you have to provide them what's called an "IMEI number" in addition to the order number. Well, wouldn't you know it, you must open the box to find that "IMEI number". So even though I emailed back and forth before opening the box to ensure I avoided the open box fee, I was told I had to open the package to get that number. When the return was processed, they charged me for the "open box fee". I didn't want to open the box. The only reason I did is because they told me I had to so that I could give them this IMEI number. I don't know if this is intentionally deceptive but it sure seems like it. Not happy at all with this company and I would avoid doing business with them if I were you.

Right now I am very unimpressed with the customer service. It appears the phones are lost in the mail and they will not confirm that they will give me refund if I don't get them. My friend told me the customer service sucked, but I wanted the idea of getting rid of distractions. They even told me I had to follow up with fedex. As the receiver fedex won't give me more than what I can see online, that the package is essentially missing. They could have assured me they had my back but instead wanted to argue about everything. If you are even thinking of getting this phone don't do it, just take your iphone have your spouse take everything off and set a code so you cannot add it back, problem solved and Apple as way better customer service. They would have been like if you don't get it we will refund you or send you a replacement but wisephone refuses to put that in writing to reassure you that they got your back. At this point even if I get them and keep them I am only going to use it as a paper weight.

New Device Setup Solved

Anthony quickly solved my new device setup issue - very efficient.

I called support and Tina answered within the first 1-2 minutes. She listened to some of the confusion I had about setup was able to get right to addressing the issues I had with my setup. In 20 minutes I had 3 or so issues resolved without headaches. Tina came in for the save

Yolani was very thorough and patient. She made herself available to me over several days and made sure I was all set up. I know I can still call if I need to still if something else comes up. I am over the moon in love with this phone. Freedom tastes so sweet. :-)

Zazi is hands-down the best customer service rep I’ve dealt with in a long time. Clear communication, fast responses, zero runaround, and actually cared about solving the issue instead of just closing a ticket. Everything was explained in a way that made sense, no attitude, no copy-paste answers. Just straight competence and professionalism.

You can tell when someone actually takes pride in their work, and Zazi is that guy. He made the whole experience smooth, stress-free, and honestly way better than expected. If customer service were the standard, Zazi would be the benchmark everyone else gets compared to.

Give this man a raise, a promotion, or at least clone him, because if more reps operated like Zazi, customer service wouldn’t have the bad reputation it does.

After looking at a couple of options, our 17 year-old daughter chose Wisephone II as her first "grown up" phone. Setup was easy, and so far it works great for our needs (basic texting/calls, Life 360, and Spotify). My husband and I Brick our smartphones but we wanted to essentially give our daughter a chance at the life we wish we could have, untethered from a smartphone.

We bought it during the Christmas season so it came with a code for $14.99 off a month of service and when I tried the code it didn't work. I received an email a couple weeks later reminding me to use it and I responded to the email saying the code didn't work and within hours the company had refunded us the $14.99. I was honestly impressed.