Techless Anmeldelser 349

The set up was a bit tricky, I think partly because I was setting up the phone with an existing cellular account (T-Mobile) but the agent I spoke to, Tina, was super helpful and got me through the entire process and now the phone is up and running.

Anthony was very helpful! kind and responsive.

It was great ! Yolani walked me through all the steps with kindness and was very helpful !!

Love the phone for my two teens and had great customer service with Tina who helped us walk through some of the challenges we were facing.

They were able to get the PUK code I needed within 24 hours

Great assistance from Tina. My daughter's phone is up and working.

We appreciate what wisephone offers. We ordered a phone for our son last fall; it has been fantastic for him. We just ordered and received two more. We did have a glitch at setup and had to make a couple calls into customer service. Everyone was friendly, and Zazi especially worked quickly to expedite a resolution. Our boys were nervous to take the leap but have been happy with using wisephones and we love seeing them reclaim themselves as they break free from screens.

Spoke with Yolani. She knew exactly what she was doing. Her instructions were clear, concise, and easy to follow and she got me all set up. Do make sure that you call from a number they can call you back at, as you often have to leave a message.

I needed a basic orientation of the device and Tina took her time to navigate me. I am very thankful.

Thank you so much - Tina for your patience and help today. You were awesome and very helpful to me. We are happy to have the option of the Wisephone for our soon to be high schooler . This phone will enable her to be connected to us and friends without exposing her to needless distractions.
Her only concern was not being able to listen to music which you were very helpful in assisting me in setting this up
Thanks again!!
Tina you were a blessing!!
Awesome product with even better customer service .

The Techless support Rep. Zazi was excellent, patient and caring! Did a Great job! (:

Love this company, if you're looking for a trustworthy smartphone for a teen that allows them a little bit of independence without throwing them to the wolves, Wisephone II by Techless is it! I'm an iPhone user so I did need a little assistance getting the phone set up. Zazi was very helpful and patient!

Tina was AMAZING!!!! Oh my goodness. She is the first tech representative who was concise and actually got to the bottom of my confusing issue. She talked me through options to find the account and used her incredible detective skills to figure out which phone was tied to which kid, under what mysterious email or phone number. It was crazy, confusing, and all over the place, but she solved it!!! I had my 3-year-old continually interrupting us, and she was even patient while my son lost his phone TWICE during our phone call. My stars. Tina deserves a raise!!! Thank you, Tina!!!

Couldn't hate this company enough.

6 customer service reps for over 6000 users. Never a direct call to a human, always a voicemail and a call back

The navigation app doesnt function with car play. It is illegal to hold your phone and drive. Thank you people for nothing

I was forced to convert my personal number to a physical sim card to use their services. Now my phone number is bricked and stuck on a sim card instead of the previous e-sim. I will never be able to use my personal number again with a phone that does not have a sim tray

I literally hate this company. Theyve wasted a disgusting amount of my time that i wont be compensated for.

Their Reply:

Reply from Techless

Mar 2, 2026
"Thank you for taking the time to share your experience. We understand how frustrating this has been, especially when multiple concerns seem to pile up at once.

To clarify, moving a number between a physical SIM and an eSIM is typically a manageable process and does not permanently lock your number to one format. Your number is not lost or bricked, and with the proper carrier steps it can be transitioned again. We would be glad to personally help ensure that the process is handled correctly.

Regarding navigation and CarPlay compatibility, we recognize the importance of safe driving and proper integration. Your feedback has been escalated to our development and leadership teams for review so it receives appropriate attention.

Thank you for the feedback."

FOR Clarity: Your Wisephone device is a Samsung A15 with custom software. The A15 requires a physical sim card. I used Xfinity, a cell service bundled into my internet bill. You do not support xfinitiy despite being on the versizon network. So in order to use your phone i had to take my number (on an e sim) and port it over to a physical sim card to be compatible with the A15. Now that i have switched back to a real phone because i was unhappy with WisephoneOS, my original carrier cannot switch my number back to an e sim. I was forced to port it to another physical sim card provided by xfinity. This happened as a result of switching to WiseOS carrier service. It wasn't the case before i did that. So based on cause and effect, that would mean the cause of the problem was switching to WiseOS and the effect is that my personal phone number now needs to be on a physical sim card to function correctly. This isnt a user mistake, I tried porting my number 2x with two different xfinity reps over two 45 minute phone calls. Its bricked. thank you for the reply though.

Getting the Wisephone 2 was one of the best decisions I've made in the past year. It is the perfect balance of tools that combatted my tech addiction. I would recommend this phone to anyone. I say this as someone who has used the phone for about a year.

The customer service was very helpful in getting my spouse and my new phones set up. Zazi was great and very helpful. Looking forward to using our new Wisephones!

Customer support has been very helpful, they always answer my calls. Anthony was especially helpful and resolved the issue quickly.

I purchased a Wisephone for my son's birthday. Unfortunately I made a mistake during the set up. I called Techless, they responded within a few hours. Zazi was very understanding and helpful. We got the problem resolved quickly and he stayed on the phone with me to ensure the phone was ready to go! Great customer support!

Zazi helped me out today and the experience was excellent. He was very patient with as I was trying to make changes to my son's phone in the portal. He explained everything in manner that allowed me to understand the process easily. I appreciate the help he provided immensely.