Cabrome Anmeldelser 

We are celebrating my wife’s birthday
Just had a note booking cancelled and they will refund money
Quoted terms and conditions and force majeur
We will have to queue and hope we get a taxi ok but wouldn’t recommend
It’s now Saturday and I am still awaiting a refund
Hopefully at some time I’ll receive a refund and this is a genuine company
Now 18July still no refund I have left message on phone line as no one there and also sent e mails

Wir haben über das Internet eine Fahrt von Rom Zentrum zum Flughafen Fiumicino für 59€ gebucht. Der Tranfer verlief reibungslos und wir bezahlten direkt beim Fahrer. Einen Monat später wurden weitere 59€ abgebucht! Wir dachten es sei ein Missverständnis und schrieben die Firma an. Im Kleingedrucken steht, dass die Fahrt aber 118€ kostet! 59€ muss man direkt bezahlen und weitere 59€ werden einen Monat später abgebucht! Was für eine Verarschung! Nie wieder! Ein normales Taxi kostet 55€! Also Vorsicht vor der TSA TRANSFER FIRMA!

We booked an airport transfer in Rome through TSA Airport Transfer and paid €51.50 at the time of booking. Exactly 4 months later, a second charge of €51.50 appeared without notice or consent. When we contacted them, they claimed it was part of a “Low Season” offer - something never clearly communicated during the booking process or in the confirmation email.

Their responses were defensive and unprofessional, refusing to acknowledge any wrongdoing and even shutting down further communication. Based on our experience and other similar reviews we found afterwards, this company operates in a misleading and borderline deceptive way.

We’ve filed a formal complaint through the European Consumer Centre. Avoid them.

Beware of misleading price entries on the site. When booking our ride, the special offer “Low Season” was listed, valid from November 1 to July 1, 2025, with a price listing of 53 euros. This price listing did not clearly state that this was only 50% of our total cost and that after two months another 53 euros would be deducted from our account. At first we thought that our bank card had been hacked. But when we inquired with TSA they simply referred to the terms and conditions which can be revised at any time during the booking process.
The terms and conditions stated that the second surcharge corresponds to the remaining balance of the booked ride. sevow secnd This practice was created to ensure full service coverage and to manage long-term bookings.

Furthermore, we would like to inform you that, according to Regulation (EC) No. 261/2004 of the European Parliament and of the Council, passenger rights apply only to air transport. Cab and chauffeur services (NCC) do not fall under this jurisdiction, which means that our refund and reimbursement policy is managed independently and is not subject to the same rules.

The “Low Season” offer is currently in the beta phase and will be confirmed for the following year based on performance.

To us, pure misleading advertising and pricing! In short, scammers!

Do not recommend! First ride was okay (59€). Second ride (59€) was cancelled by them, but I never got my refund. After a month they took another payment from my bank account (59€). The mail address in their Terms and Conditions doesn't exist. When I called them out on it through another mail, they practically laughed at me and when I asked for explanation, they stopped responding. Now my 118€ are gone.

Scam! Please read all of the terms and conditions! They hidden the real costs of the taxi! As you book the taxi ride from their page for 59€ they will charged you, after a month later, another 59€ !!! As a „ special offer”

Arnaque sur le prix ! 4 mois après la commande, j'ai un nouveau prélèvement qui porte le montant de la course au double de ce qui était prévu !
Le transport s'est bien passé, c'est au niveau du prix qu'il y a eu un gros problème. J'ai comparé plusieurs compagnies de transport, j'ai choisi celle-ci parce qu'elle indiquait un prix fixe de 61€ ce qui était cohérent par rapport aux concurrents. J'ai réservé et payé ce montant le 12 février 2025, effectué le trajet le jour prévu début mars.
Aujourd'hui nous sommes en juin et je constate un nouveau prélèvement de 61€ sur mon compte. A partir de là, je vais de mauvaise surprise en mauvaise surprise : les adresses mails que je trouve pour les contacter me renvoient des messages de "non distribution" des mails. Et quand enfin, on me répond : c'est une intelligence artificielle qui me dit qu'il faut que je fasse une réclamation à telle adresse mail ... qui se solde par "message de non distribution" et ainsi je trourne en rond. Je tente d'utiliser leur CHATBOT, et là, pareil, on me donne les mêmes adresses mail ... avec toute fois la possibilité de demander à communiquer avec "un humain", ce que je demande ... mais jamais de réponse bien qu'on m'envoie un lien. Lien qui me dit "page expirée".
Après plusieurs jours d'essai, l'intelligence artificielle me dit que les 61€ payés en février étaient un acompte de 50% et que c'est précisé dans les conditions générales de vente.
Jamais cela n'a été clairement affiché lorsque je procédais à la commande, ni même quand j'ai reçu le mail de confirmation de la commande.
Aujourd'hui, je tente toujours de communiquer avec une vraie personne et espère une compréhension de leur part pour me rembourser, car leur procédé n'est pas correct. Il faut afficher clairement le prix total et ne pas laisser croire au client qu'il fait un choix éclairé alors que des informations capitales sont dissimulées. Effectivement, pour passer commande il faut cocher une case disant qu’on accepte les conditions de vente, qu’on ne lit pas forcément très bien surtout quand avant on ne se doute meme pas que le prix affiché ne sera pas le prix total. C’est une information capitale qui n’est jamais mise en évidence. L’entreprise est douée pour se cacher derrière des pratiques peu recommandables et dire qu’elle a prévenu. Évidemment, tout est en anglais et il faut faire la démarche de traduire ! Tout est parfait pour embrouiller.
Ce 2ème prélèvement arrive 4 mois après la commande ! Quelle arnaque ! Méfiez vous de cette société et de ses pratiques commerciales.

I have tried contacting the company for a refund after they cancelled the service on the day of the transfer.

They do not respond to emails, they can not be contacted by phone and the driver who’s details are on the email to contact about refunds via WhatsApp is responding with’I am a driver’ and to contact the company directly.

I left a review on Google reviews and the’owner’ responded with‘please check your bank statement the refund has been processed’..

No, I have checked my bank statement and there is only 1 transaction from TSA and that is the original debit from my account for the service that TSA cancelled.

It has been a month now..

What an impudence! My booking was cancelt 2,5 hours before landing. I can‘t recommend that agency.

Booked taxi for pick up at Fco airport rome for 19th may, Tsa canceled due to overbooking on the 18th may and they will issue a refund emailed them still no refund

We made a pre-paid reservation the day before our flight, which was confirmed vía email by the company!! Some hours later, TSA decided to postpone our pick up time by 1 hour, but this reschedule proposal didn't allow us to arrive on time to FCO airport. We requested to cancel the reservation but they refused such cancellation and decided to keep our money without having provided any transfer service to us. We have requested our money back several times but TSA has now decided not to reply our emails anymore!! This company is a fraud that does not take care of customer's needs. My feeling is that I have been robbed!!!
By the way, we had to pay for another transport, by a professional company I highly recommend, which allowed us to arrive at the airport on time.

Son unos estafadores, el domingo 18 de mayo a las 10 am hice una reserva en roma para el día 19 de mayo 7 am destino aeropuerto Fiumicino.Los señores me confirmaron ( tengo mensaje de confirmación) del servicio. Pues sobre las 7 de la tarde del día 18 me llega un SMS comentando que el servicio cambia de hora a las 8.00 am o sea lo retrasan una hora. Hablo con ellos por email y me dicen que como no hay número de vuelo ingresado lo pueden hacer sin motivos alguno y que es lo que hay total pido la cancelación ya que no me la puedo jugar y perder el vuelo. Pues bien los señores te dicen con la cara dura que el dinero no te lo devuelven, o sea ni servicio ni dinero negocio redondo. Por favor no reservar con ellos ni una botella de agua y mucho menos no cometer el error como yo de pagar por adelantado con la tarjeta , Son unos sinvergüenzas

The worst company in the world
They dont have any support and dont know even how to talk with clients. There is problem in the airport and after the plane landed we were waiting in the airplane more than 30 minutes. I contacted and ask to wait for extra charge but the driver left the airport and no one supported us!!! I asked for return part of money as the order wasnt completed but they wrote me goodbye it is your problem not ours!
It is not professional way of working
And the way they talked was just shocked for me
Dont trust this company and dotn book anything from them !! They are not responsible they are awfull and bad people very bad

I booked a pickup with TSA Airport Transfers for an international flight landing in Rome at 7:15 A.M. The website agreement states that the driver must wait for 1 hour after the plane lands. After landing at 7:11 A.M., I notified the driver and he responded. Our plane taxied for about 30 minutes and I let the driver know my situation. He stated that by contract he would have to leave at 8:11 A.M. I communicated with him through the process ("I just went through passport control, etc.") and arrived at the pickup location at 8:05 A.M. (6 minutes prior to the deadline), I sent the driver a screenshot of the pickup location and asked where he was. He replied that he was already in his car because it takes him 6 minutes to leave the airport. I called him but no answer. In reality, he clearly left 15-20 minutes earlier, likely either to avoid having to make the drive or to chase another fare while also getting paid for this one.

I notified the booking person by e-mail at the company who immediately responded, apologized and stated that this is a serious violation by the driver and I should send screenshots and details of my dispute to their admin team. I provided screenshots of all communications with the driver, which clearly shows he left in advance, as well as a summary of the situation, and also a link to a Trip Advisor reviews for the same driver who apparently has been accused of scamming customers previously (available by a brief Google search of the driver's name). I also left my own negative review of the driver on Trip Advisor, based solely on the facts, all of which are supportable by screenshots of our communications. Less than half an hour after that I received the following reply from TSA Airport Transfers:

"Dear,

Hi, the driver has provided us with all the necessary evidence, to contest that he committed a violation you must present clear evidence that attests to it, it seems strange to us anyway, it has never happened.
be careful about the review you made, and it is criminally prosecutable for defamation, even if you have the evidence (yours), in Italy it works like this.

Best regards"

First, there is no way the driver could have provided any evidence supporting his position. At 8:07 A.M., after he had left and while I was at the pickup location, he sent me a picture of his IPad tablet at the pickup location with my name on it. This only shows that he was there previously, not for the full hour as required. Also, the driver specifically stated that he had already left prior to the 1-hour timeline, and my 8 screenshots of all communications provided to the company with timestamps supports this.

Second, I'm a practicing attorney and this is not how defamation claims work. I don't appreciate this company implying that I could be sued for defamation if I leave an honest negative review about one of TSA Airport Transfer's representatives. I replied to it after this stating that I would be including all of this in my review. I also sent an e-mail to the initial booking agent summarizing this and asking to speak with either management or someone from their legal team, but I did not receive a response.

The EUR 60 (which I expect to be refunded) bothers me much less than: (i) the actions of the driver, which caused me to be late to a meeting; and (ii) the statement by TSA Airport Transfers that my leaving a negative review could result in prosecution for defamation; in fact I probably wouldn't have spent this much time on this without that "warning".

Obviously, I'm disputing the charge with my credit card company and expect to prevail on this small matter, but my biggest annoyance is that I was put in this position by a driver who clearly was lying, and TSA Airport Transfers responded in the manner it did.

I would welcome a reply by TSA Airport Transfers to this review, and can also post related communications.

Edit: Defamation typically requires lie/misrepresentation, which I have not done, but as a courtesy I have deleted the names for now, and would be interested in seeing what evidence you say you have regarding your driver following protocol. I had no issue with your driver until he left before the allotted time and refused to reply to me, the main issue is that he did not want to do his job and acting like a victim. I sent you screenshots with time stamps subtantiating that your driver left early, to which he admitted. To summarise, the flight landed at 7:11 A.M. Your agreement states that he must remain for 1 hour. I substantiated that I had arrived at the pickup location at 8:05 A.M., which was confirmed by your driver's reply, also time stamped. It's pretty clear cut and I provided you screen shots confirming all of this. For some reason you are claiming that your driver was not in violation of this agreement. Please provide your evidence showing otherwise.

I did a reservation on early evening for the next morning but I had to cancell it a few tens of minutes after. I did it through the link present in the email sent for the reservation. The cancellation has been taken into account but I have been cashed in anyway the next day. TSA did not respect their own terms and conditions as a cancellation done more than 12 hours before the pick up is 100% refunded... So far no refund a week after...

The driver didn't show up!! I called him, I sent him messages, I wrote to the company, but no one answered me. After half an hour of trying I called a taxi. Be very careful, you risk missing your plane by using the services of this company!

A frustrating experience. I booked a minivan for me and my family, because we had 7 bags to carry, even though there were 4 people. On the day of picking us up, a car with a luggage rack was sent for 4 large suitcases. For the driver it was put that it would be 4 suitcases, but I have the email confirming the minivan. Our luck was that the driver was so sweet that he did his best to fit everything, but a suitcase ended up going on my lap to the airport. And the frustration? I paid €69 for a minivan and they sent me a car whose race cost €34 and so far they haven't returned half of the payment. Congratulations on the lack of responsibility with the customer and the mess in the organization.

Oh, and this was in Spain. They are saying that the Spanish company is to blame for not offering the minivan service there, but if I had the option to choose and PAY, surely something is wrong. I want my money back.

Terrible experience. Totally unprofessional, like I never had before.
I booked a van for 5 people, which was including small kids, and 45min before the flight was landing (so we were up in the air) i got cancellation without any reasons. this created major issues for our trip and family

Lo spettacolo alle Terme di Caracalla è terminato con un piccolo ritardo dovuto a problemi tecnici.
Avevamo prenotato il transfer alle 23:00 (..81,50 euro.!), siamo arrivati alle 23:16 e ci hanno addebitato 25 euro. Mai più !

Had an unauthorised TSA competition fee charged to our credit card. Notified company our flight would be delayed 24hrs ahead. After being dropped off informed by the driver we owed an additional $25 Euros "late fee" since they waited 90 minutes for us after arrival. This was a lie. Our flight arrived at 2:00 we were in the car and arrived at the hotel in less than 90 minutes. He waited at the pick up point for us for 30 minutes tops. Raised this with messages to the company and no response.