Cabrome Anmeldelser 

I booked TSA to collect me from Fiumicino airport. I was sent an email indicating the driver would be Mauro and where he would be on arrival.
The flight was scheduled to land at 6.45pm but was delayed half hour setting off. It touched down at 6.55pm but took 10 minutes to reach the terminal then a further 10 minutes to clear the plane. Then a further 10 minutes to collect us from the plane to take to us to the terminal.
At 7.21hrs Mauro messaged me while I was on the bus to let me know he was in the arrivals. I explained there had been a delay and was on the bus. When we reached the terminal it was chaos with the new EES system. I let Mauro know that there could be a delay with the amount of queues in passport control. He said the small print said he could wait until 1 hour after touch down. I asked what I could do when I had paid. He said get another taxi or train. That was the last contact he made. This meant by the time we had registered with EES, then gone through manual passport port control and collected our luggage it was 8.07pm. I let Mauro know but he had gone and didn’t respond.
It was quite clear we were never going to be in the arrivals 1 hour after touchdown and TSA did nothing to assist. I would have paid the driver more to wait but clearly it was easy money to simply leave us. Zero customer support for a couple arriving in another country.
My advice don’t waste your money booking with TSA. It cost us 64 euro for nothing. It’s a fixed fee of 55 euro in a taxi outside airport and 14 euro on the train.
AVOID TSA

Fraudulent company!!!!!
As many others, I consider 1 star too much for this company. One should be able to give minus stars ! Of those this company would score definitely 5 stars. The companies has chosen an easy way of making money. They make you pay in advance and then cancel on you. No problem that they cancel (there are many other companies) - but do not expect that you would ever get your money back! When sending them emails about it, you communicate with a computer. After many, many emails I got the question if I wanted to communicate with a human - which I acknowledged. Now, that is the time, you never hear from them again. I therefore would recommend to use another company before you actually just pay without getting your taxi drive. Fraudulent company!

Total scammers took my money and didn't show it was told I wld get refund but it's 5 weeks on and nothing

Llevo desde el día 4 de enero espramdonjam respiesta de porque cancelaron mis viajes y a que me devuelvan mi dinero, es imposible hablar con ellos porque simpre sale un bot y no existe número de teléfono para poder llamar, una basura si me preguntan

Nous avons payé en liquide le taxi aller et retour au mois de septembre à Rome pour un montant de 118 euros. Quelle n'a pas été notre stupéfaction de voir que le 2 janvier 2026, il nous a été prélevé deux fois le montant de 59 euros pour l'aller et le retour. Quel scandale ! Société à éviter.

I have sucessfully used this company in the past. However this time they took my payment (200€) paid online in advance - then cancelled the booking for my group less than 24 hours before arrival. I have tried to email both email-adresses. I have tried the online chat-function. NO useful response to my inquiry. My payment should be refunded as NO service was carried out but I am very unsure this will happen. Never again!

SCAM! SCAM! SCAM! SCAM! FRAUD!
Cancelled my 3 am transfer last moment.
Luckily I was not asleep and was able to reserve Uber last moment. But what if I went to sleep thinking my early morning transfer is arranged 🙄
Wonder if I will get my money back??? Payed online.
Not answering email.
UPDATE: received an email saying I've cancelled my own transfer 🙄
Definitely something wrong with this company!Will post an update.
UPDATE: after 2 h exchanging emails company is claiming I've cancelled my own transfer which I did not.
They claim their system recorded everything. So when I requested them to provide exact details of my cancellation they refused saying it is internal data they are not able to share. All they can say is that system recorded cancellation but they do not have a proof.They refuse to refund!
Stay away from this company!

« Réservation en ligne pour un transfert depuis l’aéroport de Ciampino (CIA). La prestation n’a jamais été assurée, alors que ma carte Visa Premier a été débitée immédiatement.
Aucune prise en charge sur place et aucune explication claire de la part de TSA Airport Transfers, seulement une réponse automatisée et dilatoire.
J’ai dû engager une procédure de recouvrement pour récupérer mon argent.
Très mauvaise expérience : je déconseille fortement cette société. Entreprise à éviter absolument. »

Dishonest company and completely unprofessional!
I had an extremely bad experience with TSA Airport Transfer. Before the ride, they confirmed the final price and clearly stated that no additional charges would apply. They even confirmed over chat that the night supplement does NOT apply, since my pickup was at 05:00, outside their own stated “night hours” (00:00–05:00).
Despite all this, 47 days after the transfer, they suddenly charged my card an extra €50 for the exact same “night supplement” they had already confirmed was not applicable. Charging customers almost two months later for something that was explicitly ruled out is completely unacceptable.
This is unprofessional, misleading, and feels like a scam. I will never use their service again, and I strongly advise others to avoid a company that changes the price long after the service is done.

This company is a disgrace. I ordered a taxi online and paid Euro 85.50 in advance, the company cancelled and has not refunded me despite many emails requesting this. Surely the company could just keep track of these cancellations and not rip people off?

Wir haben zweimal ein Taxi zum Flughafen bestellt, und beide Male wurde unsere Buchung storniert. Ein wirklich zuverlässiger Service, vor allem, wenn man ein Taxi für 5:15 Uhr morgens bucht. Und dann haben sie uns auch noch zweimal den Preis berechnet?! Für was!?

Taxi réservé le 09/11/25 pour le 10/11/25 de Rome à Fiumincino. Réglé 69€ en ligne sur mastercard. Annulé pour raison incompréhensible avec proposition de renouvellement que j'ai malheureusement acceptée, pour un nouveau débit de 69e. La réservation, "acceptée" immédiatement, a été annulée pendant la nuit. Je n'ai pas encore reçu de remboursement malgré ce que disait leur mail d'annulation.

Nous avons réservé un taxi van pour 6 pour l'aéroport en ligne sur le site de TSA Rome le lundi 10 novembre. Réservation (99PPZE) faite à 10h26 et payée 89€ directement en ligne et débitée immédiatement. L'heure de prise en charge était 13h30.
A 12h46 (soit à peine 45 minutes avant la prise en charge prévue) la réservation a été annulée sans que de réelles explications ne soit fournies.
Je vous laisse imaginer la panique pour retrouver un taxi van pour 6 à la pause méridienne et dans un délai si court.
Un hôtel dans lequel nous ne séjournions pas a bien voulu appeler en direct un taxi et nous a sauver la vie et notre retour à Paris. Conclusion privilégiez les humains, et non les plateformes usine à gaz.

Et comme si cela ne suffisait pas... Le remboursement de la course devait avoir lieu sous 48h. J'ai un mail qui en atteste. Nous somme le 18/11/2025 et j'attends toujours le remboursement.
J'ai contacté le SAV et vu les réponses obtenues (répétitives et stupides) il s'agit là encore d'un ordinateur. Ils rencontrent des délais en raison des nombreuses plaintes en attente... Tu m'étonnes ! Avec un service aussi lamentable ce n'est pas étonnant.
Cette société fait de la trésorerie avec les nombreuses courses qu'elle facture sans honorer, c'est tout simplement une honte. Elle séquestre votre argent pendant 1 semaine, la belle opération !

Fuyez ^^

If I could give ZERO stars I would! This company not only cancelled our transfer 2 hours before pick up due to “clauses in their T&C’s” which had nothing to do with our actual booking, but after promising a refund in 2-3 business days it turns out they had no intention at all of returning our money. After emails back and forth with an automatic bot spouting garbage about sticking to their T&Cs and waiting a bit longer for the refund, it’s now been almost 3 weeks and we have received no refund at all and they have ghosted our emails. DO NOT TRUST THIS COMPANY! You can also just get a normal taxi and it will cost €55 no matter what, so don’t fall for this scam of a service

Me cancelaron la reserva K9YLJG el 24 de octubre, hoy 10 de noviembre aún no me han hecho la devolución. El reclamo es atendido por un bot, No logro ser atendido por un operador. Parece que no soy el primero en esta situación. Mal servicio.

Ich hatte einen Wagen vom Flughafen Rom zum Zentrum und ein paar Tage später zurück bestellt und eine Bestätigung erhalten. Ein paar Stunden vor dem Hinflug wurde die erste Fahrt ohne Begründung storniert. Auf meine Rückfrage wurde die zweite Fahrt nochmals bestätigt, aber ein paar Stunden vorher wurde dann auch diese ohne Kommentar storniert. Auf das Geld warte ich - nach 14 Tagen - immer noch.

Attention!
This is a criminal scam site!
They cancel every order just a few hours before and you dont get back your money!
The given Service-Number is fake!
Steven

Essentially, they canceled my reservation without any reasonable cause.They claimed that they would credit the amount within 48 hours, but even after a week, they still hadn't managed to do so.

Ich bin total geschockt: 9 Stunden zuvor wurde einfach kommentarlos storniert. Wahnsinn: wir stehen jetzt mit 4 Kindern u 2 Senioren ohne Shuttle da u können nichts anderes buchen, weil man bei allen Anbietern mindestens 12h vorher buchen muss. Danke für nichts. Ach ja: Geld ist natürlich auch noch nicht zurück.

I booked taxi to Rome airport 30.10.2025 but there were not any driver waiting for us. I called 2 time the service number but they were not ready to help even if I could give all details. This cost me 118€ which money I have not (yet may be ever) get back. Luckily we found via Giubileo 2025 service point new taxi service . Poor service - lost money.