Bien rassuré par le service Client notamment l'agent de la boutique de Paris qui a fait le lien avec le service d'expédition. Malgré les soucis liés au service transporteur, mes appels et mes mails... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have purchased 7 different models from Tammy&Benjamin, bags and small leather goods. Love the design, quality, price, everything combines perfectly. Thank you for the happiness you brought to me. A... Vis mer
Service client vraiment très arrangeant et très réactif en ligne. Je suis également passée en boutique et les vendeurs sont très agréables, professionnels et ne poussent pas à l'achat. J'ai gardé un... Vis mer
I’m absolutely in love with my bag! The design is stunning, and the quality is top-notch. It’s a piece I know I’ll cherish for years to come. The packaging was equally impressive, making the unboxing... Vis mer
Informasjon om virksomheten
Om TAMMY & BENJAMIN
Skrevet av virksomheten
French leather goods
Designed in Paris
Made in Italy and Spain
Designed in Paris
Made in Italy and Spain
Kontaktopplysninger
33 Rue de Poitou, 75003, Paris, Frankrike
- +33 1 40 56 05 39
- cs@tammyandbenjamin.com
- tammyandbenjamin.com
4,0
Bra
358 anmeldelser
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Takes long to ship
They has been saying that my product is pre-order and now it has been over 1 month. They promised to ship in January but not yet processed in February. Didn’t know this is what I signed up for when buying.
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TAMMY & BENJAMIN
Hi Dear,
We sincerely apologize for the delay and understand your frustration. All information regarding pre-orders and delivery timelines is noted on our website, but we regret if this was unclear at the time of purchase.
We are always available to provide updates on the status and progress of orders, and we’d be happy to share more details about yours. Please feel free to reach out if you have any questions.
Additionally, we can prioritize the processing of your order. Let us know if you’d like us to proceed with this, and we will do our best to expedite the shipment.
We truly appreciate your patience and support. Please don’t hesitate to contact us if you need any further assistance.
Best regards,
It has been two months since I placed…
It has been two months since I placed the order, but I still haven't received my bag. The shipping information has been wrong. Every time to customer service reflect, always say in the process, but never timely update. I was very frustrated and decided to refund the money, but I haven't received the money yet. A bad shopping experience.
30. desember 2024
Svar fra TAMMY & BENJAMIN
Dear Viola,
We sincerely apologize for the ongoing inconvenience regarding your order. We completely understand your frustration and regret the delay.
As mentioned previously, this delivery issue is beyond our control, but we have been in constant contact with DHL to resolve the situation. Unfortunately, the delay is due to circumstances on their end.
Since we understand that waiting any longer is frustrating, we can proceed with either a full refund or sending a replacement bag if you still wish to receive your order. Please let us know your preference, and we will act accordingly.
We truly appreciate your patience and remain committed to resolving this for you as quickly as possible.
Best regards,
Disappointed - Dismayed
Where to start? The product as described and pictured was not what I received. The quality of the product was poor (the leather was marked, clip scratched and the assembly of it was clumsy). Customer service were unhelpful and treated me like a fool. They then insisted that to return the product, that I pay for the privilege. I just feel that the price paid for the bag was excessive considering the quality of the product delivered and the support team behind the product.
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TAMMY & BENJAMIN
Dear Belinda,
Thank you for sharing your feedback. We are truly sorry to hear about your disappointment, and we would like to clarify a few points regarding your order and experience with our customer service.
Firstly, regarding the strap selection, we understand that there may have been some confusion. The EMMA bag comes with one strap of your choice, as indicated on the product page. We do our best to make this clear, but we value your input and will continue to improve our communication.
Concerning the quality concerns, we did not receive any photos from you to confirm the issues you mentioned (marks on the leather, scratches on the clip, etc.). If you had provided images showing a defect, we would have reviewed the case and offered an appropriate solution, including a refund. We remain open to reviewing this if you can still provide images.
As for the return process, our policy clearly states that returns from outside France are at the customer’s expense, except in cases where a manufacturing defect is confirmed. This is standard practice and was communicated in our exchanges. The prepaid return label was offered as an optional service, not a requirement.
We always strive to provide a helpful and transparent customer experience. If you are still willing to send us photos of the defects, we are happy to reassess the situation. Otherwise, we remain available should you wish to proceed with a return under our standard policy.
Best regards,
Service au top
Service au top, très bon accueil, personne enthousiaste, agréable. Au plaisir d’acheter chez vous
4. januar 2025
Svar fra TAMMY & BENJAMIN
Bonjour Aïcha,
Merci infiniment pour votre superbe retour ! 🌟 Nous sommes ravis de savoir que votre expérience en boutique a été à la hauteur de vos attentes.
Nous transmettons votre message à nos équipes en boutique, qui seront ravies de le lire ! 💛
Au plaisir de vous accueillir à nouveau chez TAMMY & BENJAMIN.
Cordialement,
Colis toujours pas arrivé
Colis toujours pas arrivé. Il n'est toujours pas parti de l'usine. Commande faite le 20/12/24. On est le 09/01/25.
26. desember 2024
Svar fra TAMMY & BENJAMIN
Bonjour Marie-Célia,
Merci pour votre message. Nous comprenons votre frustration et nous nous excusons sincèrement pour ce désagrément.
Nous vous confirmons que votre première commande a malheureusement été égarée par DHL, ce qui explique que vous ne l’ayez pas reçue. Pour remédier à cette situation, un nouveau colis vous a déjà été envoyé.
Si vous avez la moindre question concernant ce second envoi, n’hésitez pas à nous contacter, nous restons à votre entière disposition.
Encore toutes nos excuses pour ce retard indépendant de notre volonté.
Très belle journée,
Je n’ai pas de temps ni l’envie de…
Je n’ai pas de temps ni l’envie de répondre merci de votre compréhension
16. desember 2024
Svar fra TAMMY & BENJAMIN
Bonjour Abdelmoula,
Merci d’avoir pris le temps de partager votre retour et pour cette belle note de 4 étoiles ! Nous espérons pouvoir vous offrir une expérience encore meilleure à l’avenir pour atteindre les 5 étoiles.
Nous vous remercions pour votre confiance et restons à votre disposition si vous avez la moindre question ou besoin.
Très belle journée à vous,
L’équipe Tammy & Benjamin
Ravie de mon achat
Ravie de mon achat, expédition rapide et soignée, belle promotion et la qualité 🤌🏼
23. desember 2024
Svar fra TAMMY & BENJAMIN
Bonjour,
Un grand merci pour votre retour si enthousiaste ! Nous sommes ravis de savoir que votre expérience a été à la hauteur de vos attentes, tant pour l’expédition que pour la qualité de nos produits.
Très belle journée à vous,
L’équipe Tammy & Benjamin
Disappointed
Hi, I'm very disappointed because haven't received my items yet. After a wait of 3 months it reaches my country and gets Sent back because the hadn't filled in the paperwork properly.i messaged you but haven't received a reply yet. The star is for the nice person who i spoke through whatsapp 2 months ago.
It was supposed to be a gift for my daughter
8. oktober 2024
Svar fra TAMMY & BENJAMIN
Hello Dear
Please accept our sincere apologies for the issues surrounding the delivery of your order. Unfortunately, several challenges beyond our control, including delays in the supply of leather from our suppliers, impacted the timely fulfilment of your order.
Additionally, your order was originally shipped via FedEx directly from our production site in Italy. However, it was unexpectedly returned to our facility for reasons outside our control.
To address this promptly, we dispatched our logistics team in France to Italy to oversee the shipment personally. Your order has now been sent via DHL to ensure faster and more reliable delivery.
We are pleased to inform you that the issues have been fully resolved. These challenges have provided us with valuable insights, enabling us to improve and prevent such situations in the future.
We deeply regret any inconvenience this may have caused and appreciate your understanding. If there is anything further we can assist you with, please do not hesitate to reach out.
Kind regards,
Because I placed an order on 10/27/2024…
Because I placed an order on 10/27/2024 and we have now entered a year and I have not received my bag. It was previously sent with the fedx delivery company later on when I was about to receive it and then the delivery company was asked to return the goods.
By communicating with the company, they recorded that they had a problem with the delivery company and explained to the members that they sent it with another company, DHL, to join now and blame it on whether it was shipped or not. I feel that the topic was shared more than it deserved.
Order number 28094
20. desember 2024
Svar fra TAMMY & BENJAMIN
Hello Dear.
Please accept our sincere apologies for the issues surrounding the delivery of your order. Unfortunately, several challenges beyond our control, including delays in the supply of leather from our suppliers, impacted the timely fulfillment of your order.
Additionally, your order was originally shipped via FedEx directly from our production site in Italy. However, it was unexpectedly returned to our facility for reasons outside our control.
To address this promptly, we dispatched our logistics team in France to Italy to oversee the shipment personally. Your order has now been sent via DHL to ensure faster and more reliable delivery.
We are pleased to inform you that the issues have been fully resolved. These challenges have provided us with valuable insights, enabling us to improve and prevent such situations in the future.
We deeply regret any inconvenience this may have caused and appreciate your understanding. If there is anything further we can assist you with, please do not hesitate to reach out.
Kind regards
Handbag Gift
This was a gift for my wife, she loved the design and quality.
Just a small niggle, there was nothing indicating on the payment page about paying UK taxes, other European sites include taxes in their prices to the UK
13. desember 2024
Svar fra TAMMY & BENJAMIN
Un grand merci pour votre retour si positif ! Nous sommes ravis de savoir que vous êtes satisfait de votre commande, de son suivi, et de nos produits. Votre satisfaction est notre plus belle récompense.
Au plaisir de vous retrouver bientôt !
Très belle journée,
Service Client Tammy & Benjamin
Very bad
Very bad . Till now I didn’t receive the bag .
And I ask for refund . And didn’t received my money !!!!!!!!!!!!!
20. desember 2024
Svar fra TAMMY & BENJAMIN
Thank you for sharing your feedback. We completely understand your frustration and would like to provide some clarity.
Your refund was initiated on December 20th, immediately after we received your request via email. Please note that the process typically takes 2 to 3 weeks for the funds to be transferred, as is standard for such transactions.
Regarding your pre-order, we made every effort to be transparent about the production timeline and provided all the necessary information to keep you informed. We are truly sorry that your experience did not meet your expectations and regret any inconvenience caused.
If there is anything further we can do to assist you, please do not hesitate to reach out. We remain at your disposal.
Kind regards,
Tammy & Benjamin Customer Service
Svar fra TAMMY & BENJAMIN
Thank you so much for your wonderful feedback! We’re thrilled to hear that you appreciated our quick and responsive service. Your satisfaction is always our top priority.
We look forward to assisting you again in the future!
Kind regards,
Tammy & Benjamin Customer Service
Disappointing service
I placed an order on Nov 16 and my delivery kept getting delayed and I never received it. I then requested a refund in mid Dec and still did not receive it. Extremely disappointed in the service when I was looking forward to receiving the product.
19. desember 2024
Svar fra TAMMY & BENJAMIN
Thank you for your feedback. We sincerely apologize for the disappointment and inconvenience you’ve experienced.
We want to assure you that we have been transparent throughout the process. Your refund is currently being processed, and these transactions typically take 2-3 weeks to complete. Charlotte from our Customer Service team remains available should you have any questions or need further assistance with your order.
Please know that we are doing our best to address all requests as quickly as possible and truly regret that your experience has not met your expectations.
Kind regards,
Tammy & Benjamin Customer Service
Delivery problem
I placed the order on December 15th, 2024.
I only received a mail stating that the order is on its way on 16/12/2024 but no news since then.
Tracking mentions only « Colis en cours de préparation chez l'expéditeur
lundi 16/12/2024 à 13:03 ».
The situation is unacceptable especially for a Christmas gift.
16. desember 2024
Svar fra TAMMY & BENJAMIN
Thank you for bringing this matter to our attention. After reviewing our records, we could not locate any previous correspondence regarding this issue. However, we will contact you directly to assist in resolving your delivery concerns promptly.
Please feel free to reach out to us directly as well if needed. We sincerely apologize for this incident and for any inconvenience caused, especially during the holiday season.
Rest assured, we are committed to resolving this situation as quickly as possible.
Kind regards,
Tammy & Benjamin Customer Service
Le sac est superbe et j'ai adoré le…
Le sac est superbe et j'ai adoré le soin qui a été apporté à l'emballage et l'envoi
3. desember 2024
Svar fra TAMMY & BENJAMIN
Un immense merci pour votre retour ! Nous sommes ravis que le sac vous plaise et que vous ayez apprécié le soin apporté à l’emballage et à l’envoi. Votre satisfaction est notre plus belle récompense.
Au plaisir de vous retrouver pour une prochaine commande !
Très belle journée,
Service Client Tammy & Benjamin
le sac est parfait !
le sac est parfait, les finitions sont d'excellente qualité ! Je suis ravie
15. desember 2024
Svar fra TAMMY & BENJAMIN
Merci infiniment pour votre retour ! Nous sommes ravis de savoir que le sac vous plaît et que vous êtes satisfaite de la qualité de ses finitions. Votre enthousiasme est une belle récompense pour notre travail.
Nous espérons avoir le plaisir de vous accompagner à nouveau très bientôt !
Très belle journée,
Service Client Tammy & Benjamin
Le produit est de très bonne qualité mais grosses difficultés pour le récupérer.
Le produit est de très bonne qualité.
Mais gros souci avec le point relais de Bourron-Marlotte.
Six visites auront été nécessaires pour retirer le colis !
13. desember 2024
Svar fra TAMMY & BENJAMIN
Merci pour votre retour et vos compliments sur la qualité de notre produit. Nous sommes cependant désolés d’apprendre que vous avez rencontré des difficultés pour récupérer votre colis.
Malheureusement, Chronopost a connu quelques perturbations en cette période de fêtes, ce qui a pu compliquer la réception dans certains points relais. Nous comprenons tout à fait votre frustration et vous présentons nos excuses pour cet inconvénient indépendant de notre volonté.
Si vous rencontrez d’autres soucis ou avez besoin d’assistance, n’hésitez pas à nous contacter. Nous restons à votre disposition.
Très belle journée à vous,
Service Client Tammy & Benjamin
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