Poor customer service
We purchased a beautiful looking dice spinner from Tabletop Dominion at the UK Games Expo in Birmingham. Unfortunately, when we got home and opened it we discovered that one of the stickers was not spinning properly and sticking, making it unusable for rolling a random number.
I contacted the company via email, sending them evidence of the defect and asking that a replacement be sent out. They assured me that it would be, but 3 weeks and 6 emails later there has been no progress and a replacement has not been sent.
My wife and I are incredibly disappointed, we spent a good amount of money on this because it is a beautiful item, and now it can’t be used for its intended purpose. We have a young baby and don’t have time to keep chasing this up constantly, or to travel half way across the country to badger for Tabletop Dominion to do what they told us they would do. We are very disappointed that this has not been able to be resolved in a satisfactory way within a reasonable timeframe.








