I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Vis mer
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Worst insurance company I have ever used my phone was stolen on the 12th of July still waiting for them to review my claim it is now the 26th of August. The list of proof they require is out of this w... Vis mer
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my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Skrevet av virksomheten
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Kontaktopplysninger
4,1
Bra
712 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The website is easy to follow and the…
The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form has defaulted to Oct 2025 ) and I also couldn’t see the value I was covered for ( £ 1250 ) until I’d actually purchased the policy and downloaded it. Otherwise, all good !
26. november 2025
Svar fra Swipe Insurance
Thank you so much for your kind feedback! We're delighted to hear that you found our customer service helpful and easy to deal with. If you ever need anything in the future, we’re always here to help.
Thanks,
The Swipe insurance teams!
Svar fra Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Been with you a number of years
Been with you a number of years, operatators very polite and informative, also great price
19. november 2025
Svar fra Swipe Insurance
Thank you for being with us for so many years! We truly appreciate your loyalty. We're delighted to hear that our operators have been polite and informative, and that you’re happy with the price. If there’s ever anything more we can do for you, we’re always here to help.
Thanks,
The Swipe Insurance Team !
Svar fra Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Avoid.
I had my phone stolen and swipe have been so unhelpful and obstructive. No sensitivity or understanding of the situation and unable to tell me why or how my signed contract that is literally a legal document with all of the information that they require on, does not count as proof of purchase. They are making the process difficult unnecessarily so you can't claim and it is absolutely appalling. I have provided them with photo ID, a energy bill, my phone contract, the date of purchase, evidence of the exact specifics of the phone, the crime reference number after reporting to the police, proof that I have had the phone blocked by my network provider and then, logging it as stolen on another random site and the PDF proving that (with no explanation as to why or what this other website is for "Immobilise" website) and whatever other evidence they have asked for and somehow it is still not enough they want more documents. It has made this whole process even more traumatic than getting your phone stolen and losing everything on it is in itself. Not willing to pay out for a service that have happily taken my money every month for the last 3 years. Avoid if you can.
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Swipe Insurance
Dear Jasper
We are sorry to hear your experience has not been a positive one. We have requested your details but have not yet received any response.
Please kindly provide these, so we can assist you.
Thanks
The Swipe Insurance Team!
Svar fra Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
The worst insurance paying for 2 years…
The worst insurance paying for 2 years made one claim and didn’t fix my phone properly then they scratched the front screen and they’re response they didn’t do it I had tempered screen protector on they remove it even then I mentioned it’s overheating when open the camera for few second which wasn’t before they said it’s not overheating like I making this up expecting them to pay I just wanted to fix my phone properly don’t damage it… after complain they’re response they didn’t do it and that to put new claim in so you can pay a nother exess to them. I will be cancelling the policy place one claim in 2 years time just because of accident that damaged the screen
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Swipe Insurance
We are sorry to hear your experience has not been a positive one.
We have requested your details to enable us to assist you. Unfortunately, we have not received these yet.
Please provide these at your earliest convenience, so we are able to assist you.
Thanks
The Swipe Insurance Team!
Svar fra Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Svar fra Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Svar fra Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Great service over the phone
Great service over the phone, patient and professional
Thanks !
20. oktober 2025
Svar fra Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Svar fra Swipe Insurance
Thank you for your great feedback! We're happy to hear you found our prices competitive and that the service and information provided. We appreciate your trust in us!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Very Disappointing and Poor claim process
I am writing this review after weeks of frustration with Swipe Insurance regarding my claim (submitted 28 September). The entire process has been chaotic, slow, and completely lacking in communication or accountability.
I submitted all required documents on 28 September, only to be asked again on 2 October for a completely new set of documents including ID validation photos and proof of payment none of which were mentioned in the original requirements. Despite sending everything immediately, I was later told on 6 October that the images were “not accessible,” and asked to resend them in another format. I did so the same day, yet received no update for over a week.
Only after I raised a formal complaint did I finally receive a response on 13 October, saying my case was being escalated to a senior claims handler for an interview on 16 October.
This level of delay and disorganisation is unacceptable. I have been left without a phone for over two weeks, which has caused significant inconvenience to my personal and professional life despite fully complying with every request immediately.
Swipe Insurance needs to take accountability for poor internal coordination, lack of transparency, and failure to communicate with customers. I sincerely hope my claim is resolved soon, but this experience has seriously damaged my trust in the company.
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Swipe Insurance
We are sorry to hear your experience has not been a positive one. We understand your complaint has been logged with our Customer Relations Team who will investigate your complaint.
Thanks
The Swipe Insurance Team!
Svar fra Swipe Insurance
Thank you for your great review! We're so glad to hear you found our service easy to navigate and that you were happy with the price.
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Charlie the operative was amazing
Charlie the operative was amazing. Resolved my problem swiftly, professionally and made me feel at ease.
10. oktober 2025
Svar fra Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Good VFM & great customer service during purchase of plan
Very simple process quotation. Good cover and even better priced.
Customer service was able to quickly help on locating where doc’s needed to be uploaded. Also, 2nd purchase will get me a 10% discount.
2. oktober 2025
Svar fra Swipe Insurance
Thank you for taking the time to share your positive experience, Manju.
We are delighted to hear of the great customer service you received during the purchase of your policy.
It is great to have you on board!
The Swipe Insurance Team.
Claim Under Review - for 8 days so far
I started a claim over a week ago, every few days they ask me for a document to slow down the process. All these documents should have been requested on day one for review. I am 8 days in and it still says claim Under review. I paid for the highest level of cover - platinum. It’s made no blind bit of difference. If this hasn’t been resolved in the next few days I will be sure to contact the governing body and have all payments claimed back through a chargeback. This is for phone insurance it’s not a jumbo jet. I don’t understand how they can say fast claims process - it’s nothing but slow and agonising. I don’t know if I will be renewing my policy just yet. Someone please have this actioned as a priority. JM
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Swipe Insurance
Dear Christopher,
We are sorry to hear that your experience has not been a positive one.
We requested your details for your organic review. However, these details have not been forthcoming after we requested them.
Please can you provide us with your claim or policy number at your earliest convenience, so we can assist you.
Thank you.
The Swipe Insurance Team.
Svar fra Swipe Insurance
Thank you for taking the time to provide us with feedback. We are pleased you have had a positive experience.
We are happy to have you as part of our Swipe family 😊
Thanks,
The Swipe insurance teams!
Svar fra Swipe Insurance
Thank you for your great review! We're so glad to hear you found our service easy to navigate and that you were happy with the price.
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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