Swan Hellenic Anmeldelser 

excellent in all respects

We have just returned from our wonderful holiday in Svalbard, and would like to thank THG for putting this trip together. The organisation was impressive throughout, but sadly it fell down at the last hurdle.
We read through every minute bit of information that you sent us, and we followed day by day until the very last. Yesterday we returned by air from Svalbard to Copenhagen very smoothly, and were met at the airport by a Swan Hellenic representative who gave us our very last envelope with instructions for the last day, as we were being pushed on to a taxi. As it was very late on the Saturday due to the 1.5 hour queue to pass through Copenhagen passport control, we were unable to look closely. Instructions for the next day stated 'Departure to the airport is not included ...'. We have in previous information on our itinerary that it should have been. None of the other members of our group knew what was happening, and it was necessary to leave the NH Collection hotel by 8.30 am in order to proceed through the very slow passport control at the airport to catch our BA flight at 1200. Swan Hellenic reception desk was not manned.
We had to decide for ourselves, and ordered a taxi which cost us 421 Krone. We were not expecting this.
What a pity the superb organisation by Swan Hellenic throughout could not finish on a high note.

Everything about this trip was PERFECT. The ship, the spacious cabins, the Michelin Star level food, the friendliness of the large crew and especially the expertise, friendship and banter with the expedition team, all of whom were first class. Swan Hellenic took our safety very seriously and put many protocols in place to ensure we were walking or boating in a safe environment. The weather was generally very good, not at all cold (unless the wind got up) and we were fortunate to see two polar bears and plenty of animal and bird species. I have travelled around the world but this was a trip laid on by Swan Hellenic that was second to none. CONGRATULATIONS TO THE ENTIRE SWAN HELLENIC TEAM.

Прекрасная работа экипажа судна и команды гидов. Идеальные условия на корабле. Насыщенная и увлекательная программа. Идеальный ресторан

This was truly an exceptional cruise. The ship is small, elegant and luxurious. With only 135 guests, getting on and off was a breeze. Rooms are good size, with a sofa seating area and lots of closet space. Bathrooms are spacious with a great shower.
Each night there was a lecture on upcoming tours and about the area. We enjoyed these in the lounge area and loved that we could review it on our tv. In addition, the guest speaker, Dr. Jeffrey Rouse, was terrific. He presented 3 lectures on brain health and longevity- plus he was available and friendly throughout the cruise for questions.
The spa area is great: hot tub, sauna and steam room with changing rooms and showers. Massages and hair salon are a treat, for a reasonable fee.
A wonderful amenity was the complimentary guest laundry room. 3 washers, (detergent dispenses automatically) dryers and irons! We did laundry several days - only the day before departure did we have to wait about an hour for a machine. But no worries- just leave your clothes there in a basket, go have a drink and come back! Elevators were extremely efficient.
Food was excellent, hot and cold buffet style for breakfast and lunch in the dining room. For lunch another option is the pool bar and grill area to eat outside with heaters, when needed. No reservation or assigned time or seat necessary for dinner. The vibe is casual, so you don't have "dress up" for dinner. The menu was different each night, and always delicious. Waiters were so good at making sure you enjoyed your dinner- and always filling you wine glass:) The dining room is lovely.
The best part was the staff- so attentive and helpful. Special shout out to Jose, Lester, Alan and Jarunda. They were always present with whatever we needed. Room service for breakfast was always right on time. We did learn the eggs were not hot- so dining room would be better for a hot breakfast, but we just switched to cereal. The breakfast rolls and muffins were very good, along with fresh orange juice and a hot pot of coffee. When we forgot the night before, a call still had the breakfast there within 30 minutes.
The bartenders in the lounge were excellent. they were knowledgeable and terrific at creating a friendly, welcoming atmosphere!
The ships photographer took pictures on the tours and they are available for us to download. What a pleasant surprise!
We are already looking for our next SH cruise!

We completed the Swan Hellenic cruise on the SH Vega from Canada to Iceland. We have been on many different cruise lines and expedition ships. The Swan Hellenic experience was the absolute best one. From the ship to the crew, it was perfect. Highly recommend.

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Great chance to visit these “off the beaten path” countries which would be extremely hard to do on your own. First time cruising with Swan Hellenic. Ship, staff and service were top notch! Highly recommend.

Vedere e vivere dei posti da sogno ed entrare nella realtà locale assaporandone cultura e costumi oltre all’aspetto più ludico del viaggio fatto di bagni, sole, snorkeling ed immersioni ma senza mai tralasciare l’aspetto culinario fatto di manicaretti a là carte 24/24!

I have just returned from a 10 night expedition cruise on SH Minerva - Raja Ampat, Papua. This was their inaugural cruise into this region. Ship is new and well appointed. Cabins are again well appointed with plenty of storage. Expedition Team were both knowledgeable and passionate about their areas of expertise and worked very hard to create good experiences. The food was outstanding (high praise from me as I am often very critical). All round, an excellent experience and I have no hesitation in recommending a cruise with SH.

This was an exceptional cruise. We went around West Papúa and to Owi Island which had never had a cruise ship before, what an experience. The expedition staff on board were extremely knowledgeable and caring. The ship was spotless and the food delicious. I highly recommend Swan Hellenic

Everything was perfect from start to finish. There’s nothing negative to say.

The expedition was excellent in all aspects ,Ship quality and comfort ,hotel accommodation ,food quality and variety ,expedition team ready to assist and make me feel safe in the cold waters,interesting lectures/presentation,interesting people on board.

I left with additional knowledge and experianses .

It was GREAT.

The level of expertise in our guides and lecturers was impressive and fun! Daily excursions were always full of things to see and learn. The ship was incredibly beautiful, new and clean. The staff was all super friendly, helpful and also fun and engaging. The food was top notch, drinks were creative and bartenders were lively. This is THE way to go to Antarctica!

We have just completed the Ushuaia- Antarctica - Elephant Island- South Georgia Island - Tristan da Cunha- Cape Town voyage, or should I say, exceptional experience. This trip well exceeded all expectations on every aspect. Amazing zodiac and shore visits on Antarctica, South Georgia Island and Tristan Da Cunha and a landing at Point Wild on Elephant Island. Incredible wildlife including rare sightings all led by excellent expedition guides and backed by world class lectures delivered by real experts in their field. All the while being transported on SH Diana whose crew deliver service seamlessly to get you from point to point safely and comfortably and feed and “water” guests on what feels like a personal level. Want have an experience of a lifetime, we recommend SH Diana 100%

Overview
We have just completed a 20-night Antarctica and transatlantic expedition, sailing from Ushuaia to Cape Town. Our aim was to follow in Shackleton’s footsteps and immerse ourselves in the natural world—and the experience exceeded expectations. It was an extraordinary voyage from start to finish. So much so, we have booked the Arctic for next year with Swan Hellenic.

Expedition
The expedition experience was exceptional. The team—comprising specialists across multiple disciplines including ornithology, geology, marine biology, whale research, and guided hiking were outstanding. They ensured we spent as much time as possible off the ship and fully engaged with the environment.

We had remarkable wildlife encounters, getting close to whales and penguins, and witnessed breathtaking landscapes throughout. Landings at iconic locations such as Point Wild, Grytviken, and Tristan da Cunha were real highlights. On sea days, the team delivered high-quality lectures, briefings, debriefs, and engaging onboard programming that added significant depth to the journey.

Service
The service throughout was superb. From Jeffrey at reception, to José who looked after our cabin, and the entire bar and restaurant teams, the staff were consistently attentive, friendly and considerate. They quickly learned our preferences and took genuine care in ensuring we were comfortable and well looked after for the duration of the trip.

Facilities
The wellness facilities are compact but well designed, including a small gym, hot tub, sauna, and steam room. We made regular use of these throughout the voyage and found them to be a valuable addition, particularly after excursions. We also each had a massage, which was excellent.

Food
For context, we are both keen cooks and regularly dine at high-quality restaurants, so our expectations are relatively high. Of approximately 60 meals during the trip, only 16 were à la carte. These were very good.

The buffet offering, however, was more variable—ranging from acceptable to good. While the food was not a standout feature of the trip, it was perfectly adequate. On a positive note, meals were complemented by a strong and well-curated wine selection.

The Ship
The ship itself is modern, well-equipped, and felt very safe throughout, even in rough seas where the stabilisers performed effectively. Our cabin was excellent: a very comfortable bed, a well-designed seating area, a TV with a wide selection of programming, and a high-quality bathroom with good amenities. Importantly, even after 20 days onboard, we never felt confined or claustrophobic. The ships crew were also first rate, and we felt safe at all times despite operating in extreme environments

Just got home from an expedition cruise to Antarctica on the SH Diana. This was one of the most amazing things we have ever done.
We were so lucky that we had great weather and saw the most wonderful wildlife and scenery.
The Swan Hellenic expedition team and the guest speakers had an extensive range of knowledge and expertise. That coupled with the SH Diana's staff who were exceptional; made this cruise extra special.
My only small criticism was the free WiFi, which wasn't worth having (couldn't even receive simple emails) and I wasn't prepared to pay $25/day just to do that.
Just downloaded the photos taken by the companies professional photographer and waiting for the video he made of the cruise to be uploaded to the portal.
Already been in touch with our travel agent to book another Swan Hellenic cruise for next year.

What They Got Right
Wildlife experiences exceeded expectations, with incredible close encounters on land and via zodiac. Cabins were thoughtfully designed with excellent storage, making them comfortable and practical. The hospitality team stood out as warm, attentive, and engaging. Food was consistently good, but not memorable. Expedition gear—especially jackets and day bags—was well designed, and wildlife-focused speakers added valuable context.

Where It Fell Short
Organization and communication were inconsistent from the beginning, with issues around bookings, travel documents, and unclear pre-cruise processes. Cleanliness of the cabins upon arrival fell below expectations, and some promised amenities (like correct gear sizing) weren’t delivered. Onboard logistics—such as laundry and activity coordination—felt disorganized, and staff often couldn’t clearly explain services or inclusions.

Another drawback was crew professionalism. There were instances of poor communication, condescension, and lack of engagement, along with operational disorganization during activities and briefings. Some staff provided inaccurate information or behaved inappropriately, which detracted from the experience.

Final Thoughts
The destinations and wildlife made for an unforgettable adventure. However, while the expedition side is strong, the overall experience falls short of true luxury due to gaps in service, organization, and professionalism.

I am willing to provide more details as this is my shortened version. However, the form limits my ability to do so.