Truly PVC Limited Anmeldelser 

Placed an order over the weekend and they were delivered lunchtime Monday. Fabulous service.

Truly PVC had the correct window locks for my home. I ordered them on a weekend not expecting delivery for a few days but they arrived next day. Fantastic service, branded product at exceptional price. Communication was excellent and delivery cost was great. Highly recommended and will be my go to business whenever I need new handles or locks

Excellent Company!

I found Truly PVC via Google search recently and have bought from them three times, the first was an order for Soudal Repair Express Cement (Brick Red) for delivery, the second time, whilst I had scaffolding up for a limited time on my property after rendering, I drove down to buy one off SmartVerge Linear Dry Verge Unit to check it fitted my 100 mm deep roof verge and it fitted like a glove, the third time the next day I drove down to buy a complete set of SmartVerge Linear Dry Verge Units, fixing clips, and an end cap (these are all now fitted and look superb).

I would normally order for delivery but had to collect because of the limited time the scaffolding would be left up.

Very nice friendly helpful staff, great price, I will be back again, thank you so much Truly PVC!

Very quick delivery, good price. Makes running my business a little easier!

Item as described and fast despatch

Delivered quickly and product was exactly as expected.

Excellent product, delivered quickly

Excellent delivery and price very competitive...i was really pleased with the speedy service and would highly rate this company!..
Thanks.

Good selection of products, next day delivery and competitive prices

Easy to order, good price, good communication regarding delivery, arrived quickly and well packaged. Recommended and would use again.

Excellent value, fast delivery, good choice of products - great experience all round!

Very helpful and accommodating, great price, great product and very quick delivery what more could you ask for

Highly recommend, great value prompt update an efficient unexpected delivery would use again.

I wanted some replacement weep drain hole covers for my window frames. These were just the job. The Amazon supplied ones wouldn’t stay in the hole . Good price , the shipping was reasonable, although I do live close enough to Manchester that I could have gone over at a push. Now I know they are there I’ll probably use this company again . I ordered Sunday and the covers were delivered via Amazon Monday morning. So overall I am very happy with both the item and the service.

Used this company a few times always a good quick service price wise very good

*** Update ***
Truly PVC continued to refuse a refund and told me they would contest any chargeback. I did a chargeback. They contested it, but the bank found in my favour and I got my money back. This company may be great when things go right, but the best companies still shine when things go wrong - putting things right for the customer. Truly PVC are honestly one of the worst companies I've dealt with.

*** Original Review ***
If I could give zero stars, I would. I placed an order with Truly PVC, and their contracted courier decided to leave the parcel completely unattended in public without my authorisation. I never received the item, and it was never in my possession.

When I contacted their customer service to explain I hadn't received the item, they refused to issue a refund or replacement unless I reported it to the police and provided them with a crime reference number.

I clearly explained to them that under Section 29 of the Consumer Rights Act 2015, the goods legally remain the retailer's property and responsibility until they are securely in my physical possession. Because I never took possession of the item, I cannot legally report the theft of property I do not own. Essentially, they wanted me to file a police report for the theft of their property just so they could process their own internal courier claim.

Despite providing them with direct links to Citizens Advice and government legislation proving my consumer rights, they stubbornly dug their heels in and withheld my money.

Looking at other reviews on here, it is blatantly clear that I am not the only one who has experienced these exact same issues with their dreadful delivery practices and subsequent evasion of responsibility. It seems to be a running theme with this company to try and bully customers into jumping through hoops to cover for their courier's mistakes.

I have since had to spend more money buying the items locally to finish a job, and I am now being forced to pursue a chargeback through my bank to get my money back from Truly PVC.

Save yourself the stress, the time, and the money. Buy from a reputable company that actually respects its customers and abides by the law.

Speedy delivery and customer services were quick to reply to all enquiries. No quibble refund when requested

Nice product. Simple ordering process. Quick delivery. What's not to like?

Excellent product fast delivery easy to use

Great products and fast delivery will definitely be using them again.