Truly PVC Limited Anmeldelser 

936
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

⁹Purchased a Cerberus door lock and some Yale window handles. The door lock was easy and straightforward to fit ( as euro cylinders are)to replace the old one. It appears to be good quality so hope it... Vis mer

Vurdert til 3 av 5 stjerner

Very fast delivery shame I wanted to collect. They need to change something so this problem i had doesn't happen Ordered an item late Saturday found out they was only a mile away. Emailed them Sund... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Exceptional Service. One of the best suppliers we have ever used. Order delivered within 24hrs. Excellent customer service. There aren't too many Companies you can rely on these days but this Comp... Vis mer

Selskapet har svart

Informasjon om virksomheten

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Skrevet av virksomheten

Truly PVC are a supplier of home improvement parts and materials to trade and public. We specialise in conservatory components, which are complimented by a range of window and door hardware, plus building and roofing supplies. With over 25 years experience in installing and servicing PVC-u conservatories, windows and doors, we can be relied on to provide sound pre-sales advice and a highly reliable service.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

936 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 82 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(936)

251 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Samples

Well pleased with samples and will be ordering in the near future!excellent delivery time too!

3. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Incompetent team

I am a repeating customer of TrulyPVC for many years.
Unfortunately, I have to give it a 1-star review due to recent experience. It's simply incompetent as a locksmith and/or key cutter.

I wanted to order additional Yale Platinum 3 Star keys (with PD-PE-PF codes).

Despite the fact that I have provided the key code, key photo, and the lock was originally ordered from them, TrulyPVC is unable to identify whether the keys are Gen 2 or Ultra.

Very frustrating experience.

6. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Terrible customer services

Very fast delivery shame I wanted to collect. They need to change something so this problem i had doesn't happen
Ordered an item late Saturday found out they was only a mile away. Emailed them Sunday morning asked to cancel delivery of £7.50 I will collect it am in round the corner. Emailed me back Sunday sorry item has been packed. I am quite sure it could have been unpacked. Customer service is terrible. Not much chance of me going back. I will use eurocell in future who is there competitor. Lost a customer not a good way to run a business

4. oktober 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Truly PVC Limited

Thank you for taking the time to leave your review. We’re sorry to hear that you were disappointed with your experience.

We would just like to clarify that, while our website accepts orders 24/7, our customer service team does not operate 24/7 over weekends. Our team monitors emails twice a day on Saturdays and Sundays, so there can understandably be a delay in responding to requests.

Your order had already been processed and packed by the time your email was picked up by our customer service team. Unfortunately, at that stage, we were unable to stop the delivery and arrange collection instead.

We appreciate that, being located so close to us, collection would have been preferable in this instance, and we’re sorry that we were unable to accommodate your request.

We do value all customer feedback and will take your comments on board.

Vurdert til 5 av 5 stjerner

Excellent experience and value Cerberus door lock and some…

⁹Purchased a Cerberus door lock and some Yale window handles. The door lock was easy and straightforward to fit ( as euro cylinders are)to replace the old one. It appears to be good quality so hope it lasts as a good euro cylinder should. Also the Yale handles are smart and appear good quality. Excellent value for all products purchased. Delivery was 2 days.. excellent. Would definitely use TRULY PVC again without a doubt and also recommend them. Very pleased. I get the impression that the company strives to achieve high customer satisfaction and good luck to them and in my experience they're doing this.

9. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible aftersales service, stalling and sarcastic replies!

Customer could not use front door. Spring came loose on 3m old gearbox, sent photos. Would not send new one! Wanted video! (Had already removed part/locked door!). Told we needed to order new part (so did) & return faulty 3m old one for inspection. Asked for return QR. Stalling in every email. Still wanting video! Sarcastic replies. Gave up & showed Amazon messages, who refunded immediately, apologised for them & gave me a free months prime! Truly PVC = AWFUL AFTERSALES SERVICE, do NOT use

27. september 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Truly PVC Limited

We are sorry that you were unhappy with your experience and appreciate that having an issue with your front door would have been frustrating.

However, we do feel it is important to clarify the circumstances for anyone reading this review. When you contacted us regarding the gearbox, we requested a video of the fault in addition to the photographs provided. This was requested so that we could properly assess the failure and determine the appropriate course of action.

We did not refuse to help or simply leave you without a solution. We advised that the replacement part needed to be ordered and that the original gearbox would need to be returned to us for inspection as part of the warranty process. We were also in communication with you regarding the return arrangements.

We are disappointed by the suggestion that we were deliberately "stalling" or unwilling to assist. That was not the case, and we were following our normal process for dealing with a warranty claim.

We are always willing to review genuine concerns and learn from customer feedback, but we believe it is important that the full circumstances are represented accurately.

We are sorry that you ultimately chose to resolve the matter through Amazon, and we regret that your experience with us did not meet your expectations.

Vurdert til 1 av 5 stjerner

Absolutely awful company in every way,

Absolutely awful company in every way,
Placed an order with 5 working day delivery which took 14 days,
Customer service told me 4 times it would arrive on 4 different dates as excuse after excuse, delayed the job which would have been completed in fine weather but ended up having to be done in bad weather due to the delay,
When it did finally turn up it was incomplete so had to wait a further day for the missing items,
Also the colour ordered was matt brown and half of it was gloss brown so had two finishes but luckly it was out of sight,
Terible customer service, the company which it came from explained that Trulypvc dont stock anything they just take advertise other companys products and give them the order to deliver it but they dont check that the company has what you have ordered in stock!!
Never ever use this company again and will deal direct with the company who actually supplies it and cut out truly pvc, they truly are truly terrible!!!!!

30. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Truly PVC Limited

We are very sorry to hear about your experience and sincerely apologise for the delays and issues with your order.

We fully appreciate how frustrating this must have been, particularly with the repeated delivery dates and the impact this had on your project.

As a gesture of goodwill and to compensate you for the delays and issues you experienced, I did refund your full delivery cost. I’m sorry that the service you received fell short of the standard we aim to provide.

We appreciate you taking the time to leave your feedback and apologise again for the inconvenience caused.

Vurdert til 5 av 5 stjerner

Great customer service and guidance

Great customer service and guidance, excellent quality material and super delivery facilitation. I Ordered EZ Glaze plastic roofing sheets, looks great after installation!

5. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Truly PVC Limited

Thank you so much for your fantastic 5-star review! ⭐ We’re delighted to hear that you were happy with our customer service, guidance, product quality, and delivery service. It’s great to know the EZ Glaze plastic roofing sheets look fantastic after installation!

We really appreciate your support 😊

Vurdert til 4 av 5 stjerner

Great choice of products

Great choice of products at really good prices. Delivery was within 5 days from placing order. Really pleased with our products.

21. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Truly PVC Limited

Thank you for the great review Jayne! We’re delighted you’re happy with the product choice, prices and delivery time. We really appreciate your feedback and support! 😊

Vurdert til 1 av 5 stjerner

Bad experience

Ideally, I would like to leave zero because of my experience and my second attempt to receive damaged items but they still arriving damaged. I really want to upload photos to prove of what I’m talking about, but trustpilot not allowing me to. Customer service is terrible as I’ve sent email Monday and still not had answer.
Delivery turn up bend in J shape

27. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Truly PVC Limited

Thank you for taking the time to share this, and I’m truly sorry for the frustrating experience you’ve had, particularly after receiving damaged items twice. This is certainly not the standard we aim to provide, and I completely understand your disappointment.

We have arranged replacements, which are out for delivery today via DX courier. They were scanned onto the delivery vehicle near you this morning and are expected to arrive before 6pm.

We sincerely hope the replacements arrive safely and in perfect condition. We apologise again for the inconvenience and for the delay in responding to your Monday email.

Vurdert til 1 av 5 stjerner

Super rude customer service - misleading info and then demanded more money

Super rude customer service - I asked for help selecting a product, they recommended the wrong one, when it arrived, I asked for the right one to be provided and they said I'd have to pay shipping costs for the WRONG item that they recommended!! What the actual hell. Unsure where all the good reviews are from, but this cannot be real.

19. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Awful experience.

What a joke of a company. Ordered several hundred pounds worth of lead for a specific time sensitive job because they were competitively priced and offering quick delivery. Still waiting 10 days later, the job still to do and the weather turned. A derisory part refund for the delivery charge doesn't anywhere near compensate me for the wasted time and hassle. I will never deal with this company again.

18. august 2026
Anmeldelse skrevet uten oppfordring

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