SuperCarers Anmeldelser 

142
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The kindness and help given to me by Vanessa and Fraser and the rest of the team at SuperCarers took away so much of the stress of living abroad while needing to take care of my mother in London. I... Vis mer

Vurdert til 5 av 5 stjerner

The live-in carer stayed with us for 17 days. From the start she fitted in very easily with the family and proved to be kind, caring, flexible and attentive. My dear mother-in-law needed extensive reh... Vis mer

Vurdert til 5 av 5 stjerner

I spoke to Vanessa on 27th December just after my mother had spent Christmas in hospital with two broken knees. I only had 24 hours to find a career for my parents and Vanessa was brilliant. Kind, s... Vis mer

Vurdert til 5 av 5 stjerner

Supercarers are an answer to prayer! They combine compassion with absolute competence. Cannot speak too highly of them. They listen to your needs and then act swiftly to connect you with high calibre... Vis mer

Informasjon om virksomheten

  1. Offentlige og lokale tjenester

Opplysningene stammer fra ulike eksterne kilder

We help families to connect personally with carers and easily manage their care requirements online, removing the need for a care agency. Families save money and carers earn a living wage - making care better for everyone. If you’d like to discuss your care needs first, speak to one of our care advisors on 020 8629 1030.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

142 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(142)

0 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

My mother has dementia and Supercarers

My mother has dementia and Supercarers have been brilliant. I was given a choice of carers who visited my mum to see if they were compatible. Our 2 carers are respectful caring and willing to do anything to make mum happy. They are her carers but have become her friend. My mum has is alot more settled and confident which has also madee my life easier. Thank you.

11. januar 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

I have just had a Knee replacement…

I have just had a Knee replacement operation and needed some help afterwards. All of the people who came to see me were extremely helpful and obliging from Washing up to doing my shopping nothing was too much trouble. I would thoroughly recommend them to anyone who needs help

7. januar 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am delighted I read Trust Pilots…

I am delighted I read Trust Pilots reviews on Super Carers & decided to get in touch recently as it became evident that we needed more help to care for my elderly father who is undergoing treatment for cancer & is disabled Vanessa & Tak listened carefully to our requirements & proposed carers who had plenty of experience that we would feel confident in. Having interviewed one gentleman in particular we were lucky enough to now have help with my father at weekends. My father adores Junior & my mother also & are so grateful for his help. It has made a huge difference for my mother to have a bit of respite at the weekends. We now hope to find another carer who can help early mornings in the week also.

11. oktober 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I couldn't be happier…

I couldn't be happier with the service received by SuperCarers since my very first email. I had a great customer support by Ladan and my carer, Leonida, was absolutely lovely. Way to go SuperCarers!

24. september 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Helpful advice

I found Supercarers advice and support really helpful. I recently had to look into care options for an elderly family member. There's so much out there and at different prices. I wanted to understand all my options and have someone understand what my Grandma needed. I called Supercarers and they guided me through it. They asked questions which made me comfortable, I felt they took the time to check and understand my family's needs. After I showed the website to another family member, they thought it was user friendly.

Even if you are not sure what type of care you need or how often/price point, definitely call. I would recommend as they were fantastic.

18. september 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

SuperCarers were not so 'SUPER'

I used SuperCarers for two years and had good service and found the staff very helpful and friendly. However, the last carer they sent me told lies to obtain more money, (i.e. making out the client was getting out of bed many times during the night when the client slept through without waking up once!!). The carer decided to leave without any notice whatsoever, leaving a 99 year old alone. Her reason was that she didn't like the way a family member spoke to her and she felt threatened!! This was untrue. SuperCares decided without telling the family until the last minute that they would NOT send another carer until they could speak to both parties to establish what went on. SuperCarers didn't bother to contact the clients family, in fact we had to contact them. They never bothered to contact us with any conclusion that they came to. I'm so upset that this company could leave a housebound 99 year old on their own because of the lies that one of their so called carers told.

16. september 2018
Anmeldelse skrevet uten oppfordring
Logoen til SuperCarers

Svar fra SuperCarers

Dear Mrs Deacon

We really appreciate your feedback.

Thank you for being such a loyal customer over the past two years and your positive feedback on our service through this period. We are sorry that your final experience with us was not up to the high expectations we set of ourselves.

We are not able to comment publicly on the specifics of your case as it relates to a safeguarding issue, but I have personally looked into what happened, why it happened and what we can learn from it.

As carers are lone workers, we have a duty of care to follow our safeguarding and lone worker policies and procedures. In this case, our team followed these in consultation with the chair of our care advisory board.

We take our responsibilities to the people finding care through our platform very seriously. In this case, we followed our procedures in respect of the concerns you raised and can assure you that we have taken appropriate action.

If you would like to discuss this further, please do call me directly on 020 8629 1030.

Thank you,
Adam
Co-founder and CEO of SuperCarers

Vurdert til 5 av 5 stjerner

I have only been using Super Carers…

I have only been using Super Carers for a short time. I have found them extremely efficient and have been delighted with our carer. She is a lovely companion to my husband, is always bright, cheerful and engaging.

21. august 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

We had a wonderful carer

We had a wonderful carer. She was doing the job for the right reasons, out of a sense of vocation. She had a flexible approach and fitted in with what was happening at a very tricky time for us. She was warm and kind with the whole family and had an enormous lot of respect for my Mother. Sadly my Mother was very ill indeed by the time we hired our carer so they did not have long together. Had we known how wonderful the carer would be, we would have done this long ago. If you are hesitating and worried about how it will all work, perhaps you should just give it a go.

13. august 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Job well done

Maxine dealt with finding me the Carer’s I needed for my mother &. Father and I was very happy with the team she found for me she made the whole process easy and stress free I
Can now look forward too spending quality time with my parents thanks to supercarers

16. juli 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Wonderful SuperCarers

SuperCarers were excellent throughout my uncle's increasing care needs over the 9 months before he died. They found carers quickly, provided several to interview and consider, sorted out all the references and payments, found someone else if a particular carer wasn't a good match, answered the phone promptly and dealt with all our needs efficiently. We started with waking night cover and by the end had a team of live-in carers providing 24 hour care. The carers were really lovely with my uncle and provided him with so much kindness and attention the family all knew he was being looked after in the best possible way. I will be ever grateful to SuperCarers. Thank you, all of you.

12. juli 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outstanding support and high quality care

Supercarers are outstanding. The team provided a swift response to my initial enquiry and quickly recommended several potential carers. Their website gave good clear information about each one including experience and qualifications. I was able to do phone interviews, select, meet and introduce a carer to my aunt within a matter of days. We are now established with a carer who is just ideal and have back up care in hand. Ongoing support from Supercarers is terrific with frequent emails to check that everything is going well. Payment is online and again efficient and highly reasonable. I recommend this company extremely highly.

4. juli 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am a new user of SuperCarers

I am a new user of SuperCarers, but so far I have been extremely impressed with their service. I have already recommended it to other family carers and to or social services team manager.

22. juni 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Top job

I needed a carer who was qualified in dementia care for a 94 year old uncle. I contacted Supercarers who gave me a list of possible candidates from which I found exactly the right person for the job. She has gradually gained my uncle's trust and he now seems more settled and comfortable with her presence.

22. juni 2018
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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