Sunshine Pools Anmeldelser 206

very responsive when I had a question about delivery. Would happily buy from again

Really great service, goods turned up on time and pool I brought was just what we wanted.

Helpful on the phone regarding stock and delivery estimate. Website stock indication accurate. Parcel was despatched and delivered faster than expected. Left in convenient place despite us being out at the time. Can recommend.

So helpful and if you want a good pool then shop hear

Sunshine Pools were very helpful and friendly. The website is full of information you need to set your pool up
The pool size we purchased was 16ft by 10ft rectangle it fits on our patio. Very straightforward to put together. It was worth the money it has entertained our sons constantly throughout summer. My youngest is 7 and he can easily stand up in it safely.
We did buy mats to put down over patio which helps not feel every crack underneath.

I wanted to buy from the UK to support our business esp given the current COVID induced situation. I thought this would be a smaller quieter company and therefore customer service would be good and I would repeat buy.
My initial phonecall to discuss my needs was helpful.
I then ordered, well tried to order and was greeted with, no they are all out of stock. Having spent hours looking at the website this was, I felt, innacurate. I pursued the purchase and got an apology from the sales person, I was in fact better informed than the sales department. I was told it would arrive within the correct slot, 7 days, it did not. The chemicals arrived promptly. 3 days out of the slot, the pool arrived. I called sunshine and had asked where the pool was, the lady on the phone said, no they are all out of stock. Again I pursued what I believed was right from the information I had on the website. She repeatedly said no they were all out of stock, she was rude and patronising. After the 3rd insulting comment from her and my 3rd request to check, she alarmingly found out I was right. She apologised and chased the warehouse for my delivery. She said,
"we dont really know about whats in stock or whats coming in, we sell so many of these things Ive got no idea." She then gave me her name and asked me to call if it didnt come in by the next day. It did come.in however in the meantime I chdcked he website and was appalled to see the pool, which had not yet arrived, had reduced by £200. I am not sure this is illegal but it is dishonest and examples the factory like process this company runs by. I emailed a complaint and heard nothing, not even an acknowledgement. I emailed again today, with the additional information that the chemicals, which were stored in appropriate vesicles, had spilt over eveything inside the box and also my carpet. I got an immediate response asking for my order number claiming they could not find my email details.......
If you want to buy a pool from a well run company, maybe try a Chinese company or similar, you are likely to get a more professional approach.

Brilliant product, delivery slow with no contact to let you know.

Everything arrived as promised, communication about delays with shipping were clear with reasonable reasons (Covid and a blocked Suez etc). Love my pool!

Very happy with pool.. Easy to erect and look after.
Having lots of fun

Excellent pool just what we wanted. Totally worth the wait. Thanks everyone at sunshine pools very helpful when contacted.

Excellent service. Kept us informed of our order. Would recommend.

It didn’t turn up and despite many emails I never got photographic evidence of the delivery. Would never buy from here again.

Brilliant company, with lovely customer service and fast delivery. Customer service was very helpful and friendly.
Pre-ordered the 16ft x 8ft pool, for the thursday 17th June was delivered Monday the 21st.
The whole family love it, including the adults. Highly recommend this company.

Before purchasing I emailed to ask questions and they quickly replied
Easy to use website from ordering to delivery, the delivery person was exceptional. If I require anything else in the future I will not hesitate to use you and I will recommend you to friends and family too. Thank you so much for a very good service

Very long lead time for the pool however it was delivered to schedule.

Product was well packaged but contained poor instructions and had to rely on YouTube to complete.

After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the hand of things! it does give some instruction in terms of leg positioning regarding angles, however it would have been helpful to indicate that they might require some re-positioning as the pool fills. It was too heavy by the time we noticed and so some of the upright supports are not at the correct angle. Good product and would recommend.

Good Service, quality products, very helpful.

Pool is great, customer service and delivery times poor