suez continually miss our collections every 3 to 4 weeks they miss collecting our trade bins this time put on wrong route ? they have been collecting from us for years as soon as we went to recyc... Vis mer
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Great staff especially Chris from the Weighbridge at suez byker had some trouble with the sheet on the trailer and unlike most other places he did the best he could to help, went above and beyond. Tha... Vis mer
Selskapet har svart
I’ve never experienced such appalling service from a company, not just for waste collection just in general. When bins weren’t being collected I spoke to multiple people including account managers an... Vis mer
Selskapet har svart
Missing bins/bag before Xmas..apparently left somewhere up the road rather than returned wher3 they were left. One call back after complaining to E.Devon Council…due a final callfrm Suez but never ha... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Part of the global SUEZ group, we employ more than 6,000 people in the UK. Since 1988, we have been delivering innovative and environmentally responsible solutions to manage waste and water for our customers – households, local authorities, and industry and commerce.
Kontaktopplysninger
SUEZ House, Grenfell Road, SL6 1ES, Maidenhead, Storbritannia
- 0800 093 1103
- marketing.uk@suez.com
- suez.co.uk
2,7
Under middels
3k anmeldelser
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Har svart på 93 % av de negative anmeldelsene sine
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Comprehensive Response
The information I required was made available, it took a little while to get it but it was worth the wait. Friendly service and a comprehensive response.
30. september 2025
Svar fra SUEZ recycling and recovery UK
Dear sir/madam,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Excellent service 10/10 customer…
Excellent service 10/10 customer service experience
Handled promptly and very efficiently. Would definitely recommend the services Suez offer.
29. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Paul,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Quite happy, could do better
Can, on occasions, miss collections or rearrange, which is not helpful to our business
30. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Lydia, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Had a problem with 2 bin wheels- it was…
Had a problem with 2 bin wheels- it was promptly resolved with the supply of 2 new bins.
Great service.
25. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Carlos,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
It has been three weeks now since our…
It has been three weeks now since our recycled bins were emptied. We have had to hire a skip from a recycling company to prevent our bins overflowing...we have been promised several pick up dates and not one has happened...if they are not emptied this week we will be signing up with a new recycling company
30. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Peter, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Unwanted Bins to be collected
We were promised that two bins which were delivered by mistake a few months back would be collected on 30 September. They haven't been!
23. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Julie,
Thank you for contacting SUEZ UK.
We truly value all feedback as it helps us improve our services, and we're keen to understand your matter fully. To enable us to investigate this matter thoroughly, we have requested further details.
Kind regards,
Chloe
Too much trouble to get it right
You appear to be consistently forget to empty our bins. This is now the 3rd time.
27. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Richard,
Thank you for contacting SUEZ UK.
We truly value all feedback as it helps us improve our services, and we're keen to understand your matter fully. To enable us to investigate this matter thoroughly, we have requested further details.
Kind regards,
Chloe
App doesnt work been trying for over 3…
App doesnt work been trying for over 3 months utter shambles. I live in Trafford Sale Manchester in the council of Trafford. Been at the same address for over 7 years . I have never used the tip . I am now doing a clear out as children have left home . I am hiring a van for 3 days so need a permit . The app doesnt let you go past a certain point . I have all the documentation . It doesnt even email you back . Please try using the app you will see .
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra SUEZ recycling and recovery UK
Hi Nathan,
We apologise for the inconvenience this has caused you.
To investigate this matter further, we have reached out to request more details, specifically to clarify which app you are referring to.
Thank you.
Kind regards,
Chloe
SUEZ its our 6 years waste collector
SUEZ its our 6 years waste collector. I am so happy with all member of staff.
17. juli 2025
Svar fra SUEZ recycling and recovery UK
Dear sir/madam,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
The issue I reported has still not been…
The issue I reported has still not been resolved.
20. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Jon, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
A pointless organisation
Ideally I would like to give this organisation a minus star rating. We wanted to get rid of some old plasterboard from our company premises from an old partition wall that we had demolished ourselves. We happened to have a hire van at the time so took it to the Leatherhead site to get rid of it. They would not allow us to dump it there as apparently unlike what their website said they do not take trade! We were quite happy to pay charges but we were not allowed. After contacting the other sites in the area we got the same or similar stupid answers. So we had a van with piles of plasterboard in it with no where for it to go. The only way to get rid of it was to dump it on a to nice open residential driveway in Surrey. Could someone from this pointless company please explain to me why you have such stupid policies in place to get rid of plasterboard? This kind of idiocy leads to the rampant fly tipping we see today. Its annoying when you try to do the right thing and you cant. Many others have told me that if they only have a small amount of plasterboard waste they disguise it in their general rubbish -maybe wrong but what else can you do.
After submitting this review I got a request from Suez to say they need some more information? What the crux of the matter is... It seems an impossible task for our company to get rid of waste plasterboard. We went to the Suez centre at Leatherhead to get rid of the plasterboard but we were sent away and after phoning around none of their other locations in Surrey would help either. So since the whole point of Suez is to take and handle waste and they refused to do that then that makes them a pointless organisation. Perhaps someone from Suez could explain how we were to get rid of this waste plasterboard in this scenario.
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra SUEZ recycling and recovery UK
Dear Jonathan,
Thank you for contacting SUEZ UK.
We truly value all feedback as it helps us improve our services, and we're keen to understand your matter fully. To enable us to investigate this matter thoroughly, we have requested further details.
Kind regards,
Chloe
Prompt and efficient service
23. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Linda,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
I didnt get a reply as to if you supply…
I didnt get a reply as to if you supply food bags for commercial bins- just a message saying query resolved!
24. september 2025
Svar fra SUEZ recycling and recovery UK
Dear sir/madam, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Your customer service team were polite…
Your customer service team were polite and helpful
24. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Lucia,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Using staffing issues as an excuse
A long wait between contact, to skip emptied. Then given Wednesday, and came Thursday! Health & Safety became an issue as a result in our yard.
19. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Andrea, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Any issues are rectified quickly.
Any issues are rectified quickly.
Thank you for great service.
22. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Stephen,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
You still haven't collected the refuse…
You still haven't collected the refuse from over a week ago
22. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Michael, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Svar fra SUEZ recycling and recovery UK
Hi Julie,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Absolutely fab..!
I had to shut down my restaurant temporarily and they suggested to freeze the services throughout this period to ease my financial duties which was amazing. You guys are absolutely fab! Thank you
16. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Mert,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
appalling customer service
appalling customer service, have been told bins were emptied on xx day, totally untrue, bins not being emptied, no notification to customers about missed service, in short a total shambles
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra SUEZ recycling and recovery UK
Dear Paul,
Thank you for contacting SUEZ UK.
We truly value all feedback as it helps us improve our services, and we're keen to understand your matter fully. To enable us to investigate this matter thoroughly, we have requested further details.
Kind regards,
Chloe
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