suez continually miss our collections every 3 to 4 weeks they miss collecting our trade bins this time put on wrong route ? they have been collecting from us for years as soon as we went to recyc... Vis mer
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Great staff especially Chris from the Weighbridge at suez byker had some trouble with the sheet on the trailer and unlike most other places he did the best he could to help, went above and beyond. Tha... Vis mer
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I’ve never experienced such appalling service from a company, not just for waste collection just in general. When bins weren’t being collected I spoke to multiple people including account managers an... Vis mer
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Missing bins/bag before Xmas..apparently left somewhere up the road rather than returned wher3 they were left. One call back after complaining to E.Devon Council…due a final callfrm Suez but never ha... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Part of the global SUEZ group, we employ more than 6,000 people in the UK. Since 1988, we have been delivering innovative and environmentally responsible solutions to manage waste and water for our customers – households, local authorities, and industry and commerce.
Kontaktopplysninger
SUEZ House, Grenfell Road, SL6 1ES, Maidenhead, Storbritannia
- 0800 093 1103
- marketing.uk@suez.com
- suez.co.uk
2,7
Under middels
3k anmeldelser
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Har svart på 93 % av de negative anmeldelsene sine
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cheating customers
I had an absolutely terrible experience with SUEZ Waste Management. My contract runs until 29th September 2025, and I even have written proof from their customer relations team confirming that my bins would be removed on 4th October 2025. from the premise because that is when i am handing over the business.
Despite this, the bins were removed on 24/09/25 without any notice. When I called, I was told it was a mistake and that they “can’t put the bins back” because they have no drivers. That leaves me with no way to manage my waste for days while still under contract.
When I asked for a solution, all I got was repeated apologies and a promise that “someone will call me on Friday.” No alternative arrangements, no accountability, and no urgency to fix a problem that directly affects my business.
This is shocking customer service — taking bins away before the end of a paid contract and offering nothing but “sorry” is absolutely insulting to customers. what do i do with my waste for next 6 days. i have written proof from their customer relations officer JOZEF RATCLIFFE that the bin will be removed from the site on 04/10/25
the team leader name was Jade - don't know how she came into that position.
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra SUEZ recycling and recovery UK
Dear Jestine,
Thank you for contacting SUEZ UK.
We truly value all feedback as it helps us improve our services, and we're keen to understand your matter fully. To enable us to investigate this matter thoroughly, we have requested further details.
Kind regards,
Chloe
Poor communication
The instructions on changing contract was not discussed and skips/bins removed, with no communication and then took a long time to get reinstated
18. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Kevan, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Quick response and were able to do what…
Quick response and were able to do what was requested
18. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Gayle,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
After a little query not having our…
After a little query not having our waste collected as normal was sorted quickly. Very good service having changed to Suez.
12. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Tracey,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
I visited Longley Lane Recycling Centre…
I visited Longley Lane Recycling Centre on Saturday 20th September,when I got there and opened the boot of my car I’d had a paint spillage,I was so upset2 workers Artie and Sam quickly got a bin and cloths and proceeded to clean the spillage which took a good 10 minutes,they then went on to help empty my car with me.
I can honestly say I’ve never met two nicer young men so polite and helpful and even after my disaster made me feel like it wasn’t that bad 😂 thankyou so much to both of them
20. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra SUEZ recycling and recovery UK
Dear Tracy,
Thank you so much for your wonderful review. We were sorry to hear about the paint spillage, but it's fantastic to know how Artie and Sam handled the situation.
We'll be sharing your feedback with the entire team internally as a great example of the high standard of service we strive for at SUEZ. We're incredibly proud of their quick thinking and helpful attitude. We'll also make sure to pass your kind words on to both of them personally.
Your comments mean a lot to us, and we're so glad our team could help you out of a tricky situation.
Kind regards,
Chloe
Svar fra SUEZ recycling and recovery UK
Hi Louise,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Didn’t collect for 3 weeks and tried to…
Didn’t collect for 3 weeks and tried to make out it was our fault
15. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Rob, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Quick response and very helpful.
16. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Julie,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Even through unforeseen difficulties…
Even through unforeseen difficulties Suez always come good to deliver an exceptional service
15. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Glynn,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
very unprofessional company
8. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Mohamed, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Excellent Customer Service
The female team member with whom I originally spoke provided excellent customer service both in her manner whilst speaking to me and in investigating my problem and moving it forward.
The team manager who subsequently called me to explain a process was equally friendly, efficient and professional.
11. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Debbie,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Svar fra SUEZ recycling and recovery UK
Hi Colin,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
You never ever come out when you say…
You never ever come out when you say you will when you miss a collection. It always gets left for a full week.
12. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Trevor, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Very poor customer service
Suez promised to pick up on Tuesday 16 Sept.
They didn’t and don’t seem to care!
16. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Rob, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Sorted problem out very quickly with in…
Sorted problem out very quickly with in tow days thanks
11. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Adrian,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
I was kept informed of what was going…
I was kept informed of what was going on, which was very useful as there was an issue.
5. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Stephen,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Prompt responses to requests and…
Prompt responses to requests and reliable collections
10. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Allan,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Bin collection
I rang about which day a bin needed to go out for collection but despite putting the bin out it was not emptied and so I had to call again and I was advised that the bin collectors said the bin was not out which was untrue so had to arrange another coll
4. september 2025
Svar fra SUEZ recycling and recovery UK
Dear Alison, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Svar fra SUEZ recycling and recovery UK
Dear Andrew, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Received great customer service by…
Received great customer service by Samantha. Anyone who wants fast and efficient service then my advice would be to speak to Samantha. All your queries will be answered promptly.
4. september 2025
Svar fra SUEZ recycling and recovery UK
Hi Angela,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
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