SubaruPartsDeal.com Anmeldelser 354

Got the parts I ordered and at a solid price.

Reasonable price Quick delivery Correct part

Excellent product and service. Fast shipping. Will buy from them again.

I’ve used these guys a few times.

Good price and prompt shipping.

The problem comes when there is an issue. They state 24 to 48 hours to respond to an RMA request.

The part arrived very poorly packaged, and damaged in shipping. After the initial contact and a 2 day wait, I sent them pictures showing the damage, as they requested. Doesn’t make sense to wait 2 days for pictures, could have been done as part of the first message. They are very slow to respond and we are now a week into this and I’m just now heading to FedEx to return.

I finally called and asked for a refund instead of a replacement part, just because I don’t want to go through another week to ship it back, followed by another week to get the new one and hope it’s not damaged. They were very snippy on the phone and acted like my time doesn’t matter to them. They stated they had already changed my request from replacement part to refund. That would’ve been nice for them to tell me, before I spent time calling them to ask.

Driving two hours round-trip to the nearest dealer now is starting to make sense. And the difference in price will likely make sense after being spoken down to on the phone.

Edit: In response to their comments about the wrong reference numbers, etc, as I type this I can’t even see any record of a reference number.

Just refund my money. I have the tracking number from FedEx. The return arrived Tuesday. No response from you within your own system. But you respond here?! Give me a break. Your own policy says 3-5 business days once the return hits your doorstep. This is day three. Make me proud and stop trying to say I’m not your customer. You have my email attached to this review and it’s the same email attached to the order. Just fix the problem and focus on customers instead of reviews.

Edit: Copy and paste directly from the subject line of your email. I’d post a screenshot but Trust Pilot won’t let me: SubaruPartsDeal.com - Your Order VS36172092 RMA Request

FedEx tracking number 870061898321

This isn’t something I just decided I didn’t want after all! You sent me a MANGLED part. I sent you the pictures and you sent me a shipping label for free, so you know it’s something you should take care of. Then after dealing with you on the phone I was upset enough to take up all this time to write an honest review and you come back and try to say I’m lying!

We are now two weeks from the time that I gave you my money. This isn’t even that expensive. $77.00. What’s your cost? How much did the return shipping cost? Why wouldn’t you just apologize for the inconvenience and issue a refund? Then file a claim with USPS? This was a $345 order. You could just fix the issue and I’d use you again…….we’ll always have a Subaru that needs to be maintained.

Very good great price and quality parts

Exactly what i needed for hoses but tge clamps only fit one size. Other size clamps not on schematic

Right parts shipped promptly at a competitive price.

It arrived quickly come on time. And it was a perfect fit. Worked exactly as you should and fix my problem.

Fast shipping, easy to look up the parts you need. Fair price.

Ease of use of the website, fast delivery

Easy and efficient

Easy ordering, fast shipping, and product was exactly as shown. Saved over $400 compared to dealership offer.

Fast shipping and the website makes it very helpful finding the correct part

Easy to navigate website. Decent price and quick shipping.

When I ordered my part, your website confirmed that the part fit my VIN. After my order went out, I was informed that the part did not fit my VIN. I had to cancel part of my order and get a different part suggested, via a seperate order. As a a result my shipping costs went up, since I had 2 seperate orders.

Subaru parts deal reached out to me after my comments. I appreciate that. I should have added a caveat to my original post..... this is the 1st time out of many orders that there has been any issues. My other experiences have all been positive. I will continue to purchase from them in the future.

Excellent service, prompt shipping, and quality products.

Happy with service.

You had the right part at the right price.

I had questions about what specific parts make up certain structures of my vehicle. The parts counter representative kindly printed a schematic so I could go home and verify I have all the parts I needed for the repairs I was making.