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SubaruPartsDeal.com Anmeldelser 343

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TrustScore 4.5 av 5

4,5

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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

No real complaints, except that the chrome handle was not available anymore and was replaced by a black handle. Now my car has two non-matching handles.

Vurdert til 5 av 5 stjerner

Perfect fit and original Subaru part. Now I can rest in comfort that a great original part is working under the hood of my Subaru. Thanks guys as shipping was quick and painless too. Will only buy fr... Vis mer

Vurdert til 4 av 5 stjerner

Ordered a replacement fog light assy for a 2016 Forester. Got what I needed quickly for reasonable cost. Had a little trouble determining specifics re assemblies, kits, some side-specific, some not.... Vis mer

Vurdert til 5 av 5 stjerner

Easy to navigate and found the right part immediately. Purchased, shipped, installed and car goes "vroom" like it should.

Informasjon om virksomheten

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Skrevet av virksomheten

Are you a proud Subaru owner seeking the best in genuine parts and accessories for your beloved vehicle? Look no further than SubaruPartsDeal.com! As the leading supplier of brand-new Genuine Subaru parts at unbeatable discounted prices, we offer an extensive range of products shipped directly from authorized Subaru dealers to your doorstep.

Skrevet av virksomheten

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

343 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 100 % av de negative anmeldelsene sine

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 2 av 5 stjerner

I’ve learned my lesson

I’ve used these guys a few times.

Good price and prompt shipping.

The problem comes when there is an issue. They state 24 to 48 hours to respond to an RMA request.

The part arrived very poorly packaged, and damaged in shipping. After the initial contact and a 2 day wait, I sent them pictures showing the damage, as they requested. Doesn’t make sense to wait 2 days for pictures, could have been done as part of the first message. They are very slow to respond and we are now a week into this and I’m just now heading to FedEx to return.

I finally called and asked for a refund instead of a replacement part, just because I don’t want to go through another week to ship it back, followed by another week to get the new one and hope it’s not damaged. They were very snippy on the phone and acted like my time doesn’t matter to them. They stated they had already changed my request from replacement part to refund. That would’ve been nice for them to tell me, before I spent time calling them to ask.

Driving two hours round-trip to the nearest dealer now is starting to make sense. And the difference in price will likely make sense after being spoken down to on the phone.

Edit: In response to their comments about the wrong reference numbers, etc, as I type this I can’t even see any record of a reference number.

Just refund my money. I have the tracking number from FedEx. The return arrived Tuesday. No response from you within your own system. But you respond here?! Give me a break. Your own policy says 3-5 business days once the return hits your doorstep. This is day three. Make me proud and stop trying to say I’m not your customer. You have my email attached to this review and it’s the same email attached to the order. Just fix the problem and focus on customers instead of reviews.

Edit: Copy and paste directly from the subject line of your email. I’d post a screenshot but Trust Pilot won’t let me: SubaruPartsDeal.com - Your Order VS36172092 RMA Request

FedEx tracking number 870061898321

This isn’t something I just decided I didn’t want after all! You sent me a MANGLED part. I sent you the pictures and you sent me a shipping label for free, so you know it’s something you should take care of. Then after dealing with you on the phone I was upset enough to take up all this time to write an honest review and you come back and try to say I’m lying!

We are now two weeks from the time that I gave you my money. This isn’t even that expensive. $77.00. What’s your cost? How much did the return shipping cost? Why wouldn’t you just apologize for the inconvenience and issue a refund? Then file a claim with USPS? This was a $345 order. You could just fix the issue and I’d use you again…….we’ll always have a Subaru that needs to be maintained.

24. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra SubaruPartsDeal.com

Thank you for your feedback.
We sincerely apologize for the inconvenience you have experienced.
We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further.

Edit:
It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!

Edit 2:
Thank you for providing the order number so we could look further into the case. We are terribly sorry for the confusion, and we understand that receiving an item in anything less than expected condition can be frustrating, our timeframe for inspecting the delivery is 5 business days. We have escalated the case and will try our best to process as refund as soon as we can, thank you for your understanding.

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