Stylevana Anmeldelser 

Their currier lost my package after a month of waiting. They told me that they would send me a replacement package and would provide a new tracking code ASAP. This was 2 weeks ago and they have not done so. I've tried contacting them several times since but they have completely ignored my emails. As of today they won't reply to my emails requesting a full refund. I would strongly suggest to anyone even thinking about ordering from them to look to a more trustworthy company.

Don't pay for "Express Shihpping " with Stylevana Germany. I did (expected delivery 3 to 5 business days) and received my order 16 days later. I emailed customer service several times to be refunded for the extra cost I paid for faster delivery, but they only replied with automated messages and never addressed my requests. I will stick to ordering from iherb in the future for any Asian beauty products as their shipping and customer care is amazing. I will never buy from Stylevana again.

Las cosas de Palacio van despacio pero porsupuestisimo que llegar llegan. Para NAvidad tengo mis productos favoritos. Mil gracias!

Website won't delete my account. I have been trying to get in contact with them for over 4 months by e-mail and social media. I will have to take legal action enforcing the GDPR.

I ordered my package oct. 24th.but due to local holidays the package was not sent until oct. 29th. Received in Denmark on November 10th. The price was great, but the delivery time was quite long. But will definitely order again because of the price. No extra local danish tax/vat was added before delivery.

CHAD JONES OF STYLEVANA

The customer service didn't answer my question.

Can you cancel now the item:
Isntree - Chestnut LHA Jelly Cleansing Oil - 150ml
And
ISOI - Blemish Care Up Serum - 15ml- November 1, 2023

And refund me the money.

Than my order can be shipped right away.
Can you make this an urgent case, i can't wait a long time.

Or you can also refund the payment to my bank account and cancel the order

Otherwise PayPal will start a case with you and force to refund the money if you dont reply

I am so disappointed! I have been ordering from stylevana for years but this time I am never doing it again unless they start helping after all this time that I’ve been mailing them. I received the wrong package and they are not helping me, they stopped replying to my first mail and now I don’t know how to get in contact with them. Please help me

no prob at order, shipping nr provided, fast delivery, not sure why so many negative reviews, tried myself for the first time and everything went smooth, will use in future due to convenient prices.

Absolutly horrible customer experience. I ordered items from Stylevana in 10:th September and afterwards made some changes to the order. Have not heard anything after the change, so I contacted them many times in order to check if they have received the changes. However I have waited 2 weeks but still no answer. I also leaved a message on their Instagram but they quickly removed the message and blocked me. Please make yourself a favor, don’t purchase from them, you just get fooled.

I ordered 2 times and both times it was perfect! Super happy with my sunscreens, masks and hair products!! It took +/- 2 weeks to Portugal

I use Stylevana.eu for years now! Never happened that they made some mistake in orders (all exceeding 100Euros) or they lost package. The only time I have waited for package longer was during Covid but that was a normal situation. What I don´t understand is what happened in last months with their webpage. And this is the only reason why I took 1star down:
- Tons of fav products simply dissapeared or have 14+days shipping waiting,
- no reviews on products also dissappeared
- apparently I lost my VIP status bc the reward program simply dissappeared without warning
- My old orders are stored somewhere else and are not active (so you cannot find product by clicking on it).
I would love to be informed what is going on as really loyal customer.

I have ordered 3 times now and all have been good experience. I don't know why people have bad experience with them, but maybe I'm just lucky. My first order took 2 weeks to ship out, but I was ready to wait months for it. My 2 last orders took within 1 week and I am very happy with my orders. Very good prices and no damaged goods! I would recommend. Just be ready to wait for months and have patience.

I bought some skincare from Stylevana eu at the first time on July 27. The week after I sent 2-3 emails to ask about my order.
The customer service replied all of my emails and update me the delivery process.

In that time, I also checked trustpilot about this website. I was quite nervous when i read a lot of complaint and some said you will not get the products from this web.

Then, I felt hopeless and gave up to follow up or tracking anymore. But it was amazing that I got them all by today (August 14). The product were packed very good without broken. I feel really impress and will continue to buy more next time. Thank you 😊

I have never experienced such a HORRIBLE customer service. I placed an order on the 21st of June of 200€ and it is the 13th of August and I still have not received my order! By contacting them, they replied TWICE saying my ordered has been delivered in February?! Another E-Mail a month ago was stating that one product is only available in 3-4 weeks?! I told them that I didn't care about that product, they should just finally ship the order! Yesterday, after a month from that particular E-Mail, they told me that they shipped the order, and two items are missing! I didn't even receive an E-Mail from them with a tracking number, only got a message from PayPal. WORST WORST Experience! Do yourself a favour, pay some euros more and buy from your local Korean skin care shop.

I placed an order 2 months ago, made contact multiple times and finally got a response after several weeks to say one item was out of stock, at ordering it stated it would take "14-21" days to ship. The response was I needed to wait 14-21 days, I already had. I then receive an email stating the item will never be in stock and will be refunded. Even though I paid for insured shipping and have been waiting 2 months already they are making no effort at all to expedite my package and took a further 2 days to even pack it, it's now sat somewhere waiting to ship and I imagine will arrive well after the summer is over, which is very useful when I order sun cream.
They should be offering to split packages when this happens, or add slow items to a next order. Instead they just ignore you and I imagine the response to this review will tell me to email, despite the fact I'm stating I have already multiple times.

Ordered over two months ago and the order hasn’t even been shipped yet. They don’t respond and give no solution to the problem. No money back, nothing.

I've received my products but it takes almost two months to receive it. Customer support is also very slow. I only recommend it if you have the patience to wait months for your package, the price is better than most places for kbeauty.

I will never order from them again. Put an order in early June, they took my money quickly... but no order. I have emailed sooooo many times. Tried chat on the website to cancel. NOTHING BACK. DO NOT USE THIS COMPANY. Lots more reliable companies online.

# BWSVEUA170144803

Commande passée, depuis plus rien. Pas de réponse à mes messages.
E éviter !

I’m a “Super fan” member, but recently I made a order with all products in stock and I used a discount code that adds a free sunscreen.. I think that discount code is delaying my order because it’s been a month and they won’t reply to me!
I always loved and defended this brand but they definitely play with customers…

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