Stylevana Anmeldelser 

I placed my order on September 5, 2026, and I am extremely disappointed with my experience.

After contacting customer service about a stock issue, I agreed to have the unavailable item cancelled so the rest of my order could be shipped. I was later told that my order would be dispatched shortly.

Since then, I have repeatedly received the same generic response claiming that my order has been dispatched but that the courier tracking information has not yet been received. However, my account still shows the order as “Packaging,” and I have not been given a tracking number or a clear explanation.

I have contacted customer service multiple times and specifically asked for the dispatch date, courier name, and tracking details. Instead of answering these questions, I keep receiving repetitive responses that do not resolve the issue.

I have ordered from Stylevana before without problems, which makes this experience particularly disappointing. I expected clear communication and reasonable service, not weeks of uncertainty after paying for my order.

I want a clear, verifiable update on the actual status of my order and a concrete resolution. I would advise other customers to read recent reviews carefully before ordering.

Sylvanna EU is in Hong Kong not the EU.

You will be asked to pay high import charges. If you return the item you will not get refunded with money only store credit and you will not be refunded your delivery fee.

So it looks like a bargain from the EU but it's isn't.

I’m very disappointed with my experience with Stylevana. It has been almost a month since I placed my order, and I still haven’t received it.

I understand that international shipping can sometimes take longer, but waiting nearly a month without receiving my order is extremely frustrating. When you place an order and pay for it, you expect reasonable delivery times and clear communication about any delays.

Unfortunately, based on my experience so far, I would be very hesitant to order from Stylevana again. I hope they improve their shipping process and communication with customers.

If i could put less than 1 star or negative i would.Order happened 3 weeks ago and still nothing,not even left their place.To not say for 2 times per day spamming my email sending offers from the day of order ....everyday....NEVER ORDER FROM THEM,WORST ONLINE BUSINESS EVER.

Order #BWSVEUB1000524548 - originally placed on 28th of April. First issue, very classical - ''checking the correctness of the address''. Since this is not regular email, I have not responded immediatly. After responding, it was promised 24-72 hours to be despatched (that was on 3rd of June). Today 21 of June, no updates, wrote again and requested refund. Otherwise, will involve my bank and they are very effective in the solving scam cases.Oh, and, yes, it was 170 EUR item, which as usually was ''out of stock''. UDP! The scam level is unbelievable - they are lying that did a refund on 9th of July without any proof. The bank VISA payment protection program is involved and I have reported also their Google ads as a scam. Unbelievable scam company.

I placed my order (#BWSVEUB1000523301) on April 24th, and it has been more than a month with no sign of delivery. According to the tracking system, the package has been completely stuck at the Liege hub (LGG) in Belgium since May 9th. The last status update was on May 22nd, showing a "D-SCAN DELAY" and an error message saying "No phone".I paid extra for the International Couriers - Insured Shipping Method, expecting a secure and reliable delivery process. I have already contacted Stylevana’s customer support, but I was given absolutely no concrete solutions or helpful updates regarding my package. The tracking on PostNord here in Denmark shows that they are still waiting for the physical package to cross the border, meaning it is trapped in the Belgian facility. Since I paid for shipping insurance, I expect Stylevana to either locate and expedite my package immediately or trigger the insurance to issue a full refund. I am highly disappointed with the lack of customer care. Please resolve this urgently.

I order cosmetics and makeup from them every month, and after several purchases, I’ve had nothing but positive experiences. Any questions I’ve sent to customer service were answered quickly and professionally. Orders usually arrive within about 14 days, although it’s important to check the availability note next to each product when ordering, since items that are not immediately ready for dispatch can extend the delivery time.
The packages are always sturdy and well packed, and the products arrive safely protected in their original packaging. Overall, everything is exactly as online shopping should be: reliable, smooth, and hassle-free

I’m extremely disappointed with my recent experience.

I placed an order (#BWSVESB2000145663) on March 31st, with all items marked as “ships within 24 hours.” On April 2nd, I even received an email confirming that my order was being packed and would be shipped soon.

29.04 the order has still not been dispatched.

Since then, I’ve contacted support multiple times and received only vague, inconsistent responses such as:

* “being prepared for dispatch”
* “ready to be released”
* “packed for dispatch”

Despite these claims, no shipping date, no tracking information, and no clear explanation have ever been provided.

At one point, I requested cancellation if the order could not be shipped soon. Instead of resolving the issue, they acknowledged cancellation but then said they were “waiting for another department” and could not confirm anything.

They also offered a 10% coupon instead of actually solving the problem, which is not an acceptable solution when an order has not been fulfilled.

I even offered a compromise: ship the available items and refund any unavailable products. This was ignored, and no explanation was given as to what is actually causing the delay.

As a regular customer, this is extremely frustrating and disappointing. The lack of transparency, accountability, and basic communication has made me lose trust in this company.

At this point, I am left with no choice but to pursue a chargeback due to non-delivery.

I would strongly advise others to be cautious when ordering, especially if timing matters.

I had a very disappointing experience with Stylevana, and I would strongly advise others to think twice before ordering.
I placed my order on the 25th of March and the payment was taken immediately. However, the order just sat in “processing” with no updates at all. After a full week of waiting, I contacted customer service myself to ask what was going on, only then was I informed that one of the products was out of stock. There was no proactive communication from them.
I asked them to cancel that item because I didn’t want to wait until the 22nd of April for it to be restocked, and I was assured that the rest of my order would be dispatched straight away.
However, as of the 16th of April, nearly a month after placing the order, the status is still stuck on “packing.” When I contacted them again, I was told that the order had been shipped, but they couldn’t provide a tracking number because they “don’t have it yet” from the courier. On top of that, I was told it could take up to 14 more days for the order to arrive.
At this point, I genuinely doubt whether I will receive my order at all.
This kind of service is unacceptable, taking payment immediately, failing to inform customers about stock issues, and providing vague, inconsistent updates. The low prices are simply not worth the frustration and uncertainty.
This was my first order with Stylevana, and it will definitely be my last. I will update this review if and when I actually receive my order.

STILL NO SATISFACTORY OUTCOME June 5 2026
⭐☆☆☆☆ 1 Star

Three Months of Delays, Contradictions and Excuses

I have spent hundreds of euros with Stylevana over the years, but this experience has completely destroyed my confidence in their customer service.

The issue started when a coupon code was displayed in a loyalty email sent directly to my account. When the code didn't work, I contacted support expecting a simple explanation.

Instead, I spent almost three months trapped in an endless cycle of investigations, delays and contradictory responses.

During this time I was:

Told the code was "valid and active" Told discounted products were preventing it from working Asked repeatedly for screenshots and information already provided Sent multiple "1–3 business day" investigation updates Given conflicting explanations by different agents Left waiting days and weeks between replies

Only after months of correspondence did Stylevana finally claim the code was restricted to a higher membership tier.

The issue was never simply about the coupon. It was about the shocking way the case was handled.

If the answer was always that the code was tier-restricted, why did it take almost three months, numerous emails, multiple agents, repeated investigations and contradictory explanations to reach that conclusion?

Even Stylevana eventually acknowledged that their email caused confusion and that I had received inconsistent information during the process.

What should have been a simple customer service query became a three-month saga of template responses, delays, misinformation and excuses. No one appeared to take ownership of the issue, and every time I thought progress was being made, a different explanation would appear.

For a company that has no difficulty sending regular marketing emails, their customer support standards are deeply disappointing.

Good products. Poor communication. Worse customer service.
Three months, countless emails, and still no satisfactory resolution.
I have spent hundreds of euros on Stylevana over the years, converting my skincare routine to Korean products and placing orders for my sister and niece through my account.
On 13 March 2026, I contacted customer service about a valid VIP coupon (REWTIERVIP25) that could not be applied to my order, despite my cart meeting all requirements. I provided full evidence, including the original promo email showing the code and its terms.
I was told the issue would be investigated within 2–5 working days. It is now well beyond that timeframe, and I have received no meaningful reply, only automated acknowledgments. Meanwhile, I continue to receive marketing emails daily.
This is unacceptable. Stylevana promotes loyalty and VIP rewards, yet completely ignores genuine customer issues. I will not be ordering from them again until they demonstrate that they can provide even basic customer support.

Do yourself a favor and avoid this company altogether.
After months of going back and forth about my order they finally send me a Pic of where my package was delivered. Not even close to the address it was supposed to be delivered to. I dont know who is lying the courier or Stylevana.
Either my cc company refused my money back. So just save yourself the hassle and stay away from this sorry excuse of a company.

My order #BWSVEUB1000473621 has been stuck in "Packing" since February 17th. I corrected the address and it was accepted on March 20th, but there is still no update. All items are in stock. This delay of over 40 days is unacceptable and I only receive automated replies. Please dispatch my order immediately.

Update (March 30th): After my public review and multiple emails, the company finally contacted me and my order #BWSVEUB1000473621 has been dispatched today with a tracking number. I am updating my rating to 3 stars for now and I will provide a final update once the products arrive at my address.

Update (April 10th): Finally received my order today. The products arrived in good condition. Although the delay was significant, the issue was eventually resolved after the company's intervention. Final rating updated to 4 stars.

This company are scammers. They have very MISLEADING CLAIMS about their products. Getting hold of customer service for returns is IMPOSSIBLE. Returns at your expense back to Hong Kong which will cost more than the products purchased.

When there's a dispute, they don't take care of it. And getting a refund is a huge hassle.
I definitely don't recommend them.

I would give less than 1 if it was an option .. I ordered 5 products on the 4/02/2026 and received all the wrong products .. someone else’s order I believe .. then I had to wait a week before they sent someone to pick up this order and I still have not received my order and all my emails are being ignored .. I am beyond not happy .. give me back my money !!!!!

Fiz uma compra a 19 de fevereiro de 2026 e continuo sem receber o produto encomendado. Ao consultar o rastreamento do envio, o campo "rastrear" encontra-se em cinzento, ou seja, é impossível rastrear o envio.
É uma empresa não confiável, provavelmente burlista.

Hi, I wanted to share my experience with Stylvana EU. I live in Ireland, and when I saw the prices, I was very surprised because they were much cheaper than elsewhere. I placed an order, and then I read the reviews on Trustpilot. I thought my money was gone, and I'd never receive my order, especially since it took 15 days for the status to change from "packing" to "dispatched." But the good thing is that when I contacted customer service, they were fantastic. They responded immediately and reassured me that my order would arrive as soon as possible. And today, after almost a month, I received my order. The products are authentic, they were well-packaged, and I'm very happy. I wanted to write this review to reassure you, and I will order from Stylvana again and again
. Thank you very much.

Ridiculous customer service. I received a package with multiple boxes crumbled, one was completely soaked, I took pictures and discarded of affecting items. Apparently, pictures are not enough. Customer service wants expiration dates LOT numbers etc. days later they want to see the item in more detail, like I would keep it for days soaked for the sake to keep it.

Never use again! Don't recommend

Péssima experiência de compra. O artigo apresenta o status "packing" desde o momento em que efectuei a compra (3 semanas) e as informações que recebo são vagas.
Não voltarei a comprar, certamente!

I could give negative points if I can. Avoid this company. Worst service ever in the worst. Never sent the order. Tons of emails to cancel the out-of-stock items to speed up shipping but nothing in progress. Then cancelling the whole order after more than a month then missing refund of out-of-srock issues. Never provided the refund transaction as proof when the bank confirmed no refund found. I'm like ping pong that Stylenava and the bank are playing. Bank asked for the refund proof and Stylevana failed to provide it but keep words in their mouth in email only....