Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... Vis mer
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... Vis mer
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
Kontaktopplysninger
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, Storbritannia
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3,5
Middels
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I needed a flight for the following day…
I needed a flight for the following day and SU UK had the cheapest fare so I booked it through them. After making the payment I received an email confirmation but not the eTicket nor the airline reference. I called the costumer number and they sent the eTicket as well as my receipt immediately. The lady at the other end of the line was very pleasant and knew how to sort out the problem.
To improve the system, eTickets should automatically be sent with the confirmation email and customers should not wait “up to seven days” as the confirmation email states.
11. mars 2025
It was a Excellent
12. mars 2025
ZERO STARS
I give them zero stars! They are not considerate of thier customers. They like to take money but don't like to return it.
I do not recommend anyone purchasing through StudentUniverse ever!
If you thinking of paying extra for protection plans, PLEASE DONT as it means nothing to them.
I have been calling for a week now, and they haven't solved my situation. Now I have called them on my 6th day and they been playing games for more than an hour and half and still not refunding my full amount even after a protection plans.
I did not appreciate their help!
26. februar 2025
Svar fra StudentUniverse UK
Hi Monica, thanks for your review. In order to utilise your protection plan you need to open your confirmation and click on the relevant link. From there you can fill in the application and hopefully be approved in a reality quick amount of time. If you have issues with this please let us know. Thanks, Brad
Inefiicient customer service
Inefiicient customer service. The problem is I booked the flight in hurry and way sure that I would not need any change. Later we have got an emergency, I have reached out to them to change it at any cost, they keep denying you can either fly through the same or just waste the money. The team is not problem solving the issue here. I was explaining things happen out of control, what is the solution here now, they keep repeating just fly, very ignorant way of solving problems.
1. mars 2025
Svar fra StudentUniverse UK
Hi Mr Radha, thanks for your review. I can see that you wished to change your flight but unfortunately the fare rules deemed this as non-changeable and non-refundable. Unfortunately we have no control over the airline fare conditions which are agreed to at the time of booking. Sorry we were unable to help this time. Kind regards, Brad
So far
So far, so good - nay, great. Purchasing the ticket was a breeze and the price was terrific. Have yet to use ticket so can't yet evaluate that piece of the experience.
3. mars 2025
Great service
The price was the best I found and everything was sorted properly. Easy process and great value. I will definitely look to use this service again if available and the price remains unbeatable.
28. februar 2025
Is a legitimate travel agency website…
Is a legitimate travel agency website but poor communication
27. februar 2025
Poor and terrible service
Poor and terrible service. You refused to refund me...I requested a cancellation in 24 hrs.
25. februar 2025
I wish they didn't get rid of accounts
I wish they didn't get rid of accounts. I don't like that there is no way for me to see my flight other than the email they sent
23. februar 2025
Very competitive fares
26. februar 2025
efficent
Something that this company is doing well is that it is an efficient site, and cost friendly.
26. februar 2025
Very helpful
Took a while but they assure me they have resolved my problem. Than you.
21. februar 2025
no response after I wanted to double…
no response after I wanted to double check with my passenger name
21. februar 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.