studentseats.com Anmeldelser 

App protects buyers but does not sellers, someone bought my ticket i transferred within 5 minutes and less than an hour before the game the buyer cancels on me. I email support stating my end of the transaction was completed and the buyer should be at fault. They side with the buyer no pay out to me, terrible policy for ticket sellers.

the issue was on the buyer's side, but i was the one who was under complaint. I cannot force them to accept a transfer and the issue was they couldn’t figure out how to accept. The game was about to begin by the time I got the complaint. I provided evidence that I started a transfer and I cannot cancel the transfer on my school side. So even though the buyer gets a refund on student seats they still had the option to accept my ticket transfer because I cannot remove. I am just providing context to the situation. It was a little silly

I have had the same issue twice where someone has paid for my ticket, but when I go to transfer the ticket, the app just says “loading” for their information. You have 12 hours to transfer it before the transaction is canceled, so I emailed them and both times they didn’t respond until after the 12 hours was up. I still haven’t been helped with my problem and have now lost two different buyers. I’ve tried to email them at least 20 times, but only twice have my emails gone through to them. I haven’t had email troubles with anyone else, so I’m not sure what that’s about.

UPDATE: Since I posted the review, the founder reached out and resolved the issue and has been super helpful. I haven't had any issues with the platform since.

Terrible company. They said it’s my responsibility to get the buyer to accept the ticket. Apparently the buyer no longer wanted it but I wasn’t told until after the game passed. I lost the ticket and money.

Very Quick!

I bought a ticket and before claiming the ticket I realized I could no longer attend the event. They helped issue a full refund promptly.

Customer support was helpful and relatively quick to respond (responded within a few hours)

I had an issue with a buyer and customer support told me to just cancel the sale, but the app didn't have an option for me to do so. I reached out to them letting them know and they did not respond/resolve the issue in a timely manner. As a result I was not able to sell the ticket and lost out.

Service was terrible. Took way too long to respond and were not transparent at all. The complaint on my ticket made no sense at all and yet I almost lost my money from it.

Communication was clear and we were able to resolve the matter in a reasonable amount of time to the satisfaction of everyone.

Open a call center for customer support. When there is a problem on the day of the game and I try to reach out to the customer support, you guys reply for 1/2 day. I want immediate support.

- Improve the website. I had a glitch on the website multiple multiple times. Like I canceled the transaction and deleted the listing but it still shows on the ticket listing and somebody pays for the tic. when I go to see who paid for the ticket, I don't see that on the active listing, the whole thing vanishes and I continuosly get emails to send my ticket. How would I send the ticket if I don't find the transaction on the active listing??????

Terrible customer service, they tried to blame me for the fact that the buyer didn’t accept the ticket transfer and then lied he didn’t get the option too. He admitted he was wrong but i still lost my payment. Also possibly ai being used

After issues with the app, the founder reaches out to ensure the problem gets resolved and truly cares about how the app is working and what the issue is. Great business!!

This company can improve by having a customer service number to call and speak to someone about transaction details. I have read the entire FAQ page, as requested by Student Seats, to attempt to answer my question: why haven’t I been refunded for tickets I shouldn’t have been allowed to purchase per Purdue ticket policy? I am currently being ripped off by Student Seats and Purdue (shocker). If I could give Student Seats zero stars, I would!

Great customer service. All matters were resolved professionally and purposefully.

Quickly resolved a dispute (buyer claimed they didn’t receive a ticket that was successfully transferred to them) in my favor. Process to respond to the dispute was very clear. Other than that, I’ve sold about 10 tickets over this site and it has gone smoothly every time.

Zero customer support! Only way to get in touch with anyone is through an email that they answer whenever. Will not use again. Also prices are way higher here than on SeatStock for same games.

I had an issue with signing in. I filled out a support request and they reviewed it within minutes and got me back in. Very helpful.

Didn't resolve my complaint until after the game so I couldn't relist the ticket to sell it.

Jared, Co-founder, was extremely helpful and timely in helping us execute a transaction. Absolutely recommend this company to anyone.