Strathberry Anmeldelser 

LOVE my Mosaic! Picked it up in London on a trip and the service was so amazing. The sales clerks made it a fun experience and even pointed out the matching wallet!

Fell in love with two handbags online and they were in the sale so lovely!
Received them eventually after a lot of discussion with the shipper - they use Fedex - in rural France where I live they only deliver in the mornings and the nearest pickup/dropoff point is 60kms away in the middle of a city. I work in the mornings. Luckily I had a lovely delivery lady who did deliver to a local grocery store so a few days later I had the bags.
All good - however the small mosaic bag that I bought though lovely and good quality for the price had a not very long cross body strap and an uncomfortable top handle on the bag - it was also very small.
The other bag was the Lana bucket bag in tan leather. Again very nice quality for the price. Again smaller than expected and the strap though lovely was too wide and short for shoulder carrying and too wide and very short for crossbody use. and at the long length - once I had sorted it out - nothing that can be done quickly I can assure you - was too wide to sit on the shoulder - kept sliding off. Disappointing.
I tried to arrange a return. Again the difficulty of getting a pick up from home - only in the mornings. I reached out to customer care who said they would get someone to pick it up from my home at another time. One week later and several phone calls - nothing was happening. So with a little fabricating of details etc I arranged for a pick up myself from home rather than driving the 60kms to drop them off. I then had to leave the box of bags on my driveway whilst I went to work and hope that it was all going to be ok. Apparently it was as I received confirmation from Strathberry that they had received the bags back. However, in the meantime I had received several emails from Fedex asking me for tax numbers etc which I do not have for exporting goods???? I then received other emails from them asking me to confirm return of unwanted goods and it wasn't until I opened up all the emails and attachments that I realised that half of them were for someone else who lives in the USA???
I also paid using Klarna - x3 payments thinking it would be easier if I did need to return the bags - never again -
Strathberry staff have no idea how that works and in fact seemed mystified that Klarna was even a method of payment.
I had to download the Klarna app and give them all kinds of ID to get it up and working and then make sure that the refund was coming back to my card and not into a Klarna account that I did not want. I then had to give all the return information to them with shipping numbers etc - they are now waiting for Strathberry to confirm the items have been returned.
To top it off because this all took so long Klarna have taken a second payment and may well take the final third as well! So lesson learnt - don't use Klarna unless you are very sure you will be keeping the items!
Strathberry will definitely take 10 working days to process the return - I have just spoken to them and once the return is confirmed then Klarna will take another 7 days to issue the refund to me. In all this will take over 4 weeks from the start of the return to the actual refund. And a lot of effort, phone calls, time wasting on my part. I thought online shopping was meant to be easy. When I called Strawberry today to ask what was happening they said that there were delays as they had moved warehouses which apparently had been stated on their website - I asked where this was stated on the website - ah - its been taken down now.
I can't say that I will ever do this again. its been a painful shopping experience with little to no help from Strathberry apart from slightly disinterested staff answering the phones and I am presuming that as I was ordering form abroad that they just weren't that bothered.
I like the quality of the bags if only the shipping, returns, customer service and handles had been better, easier, quicker.
I look forward to getting my refund in the next two months!!! Maybe!!
UPDATE;
It’s now the 25th August - they confirmed receipt of my return on 13th August - still no confirmation that the return has been processed and no one answering the phones either - it’s now 12 days since they received my returned items - I left a message so maybe someone will contact me? Absolutely will never do this again.
I see from some other recent reviews that this an uncommon issue
Well here’s hoping I get some sort of refund from someone at some point in 2026
Very fed up indeed!!!

I have wanted a Strathberry signature tote for years, and when I booked a trip to London I decided to purchase it in person at the Covent Garden store. What a lovely and wonderful experience! Not only is the bag more beautiful in person than online, the staff is lovely and kind. They were so helpful. Cannot wait to start carrying my new bottle green midi tote!

I am based in South Africa and received my package as per the delivery timelines. The product received is of very high quality and standard. I am already using it and very happy. Looking forward to getting a nice silk or charm to add to my bag in the future.

I have been trying to resolve a return with Strathberry since June 2026, and the experience has been completely unacceptable.

Strathberry acknowledged receipt of my return under **RMA 11359485 for Order US179250**. The purchased items were returned, and when Strathberry later advised that the complimentary gift-with-purchase cardholder could not be located, I worked to find it, followed their instructions, shipped it separately, provided tracking, and confirmed delivery to their U.S. returns facility in NY as it was received by an one of their associate on August 5th.

I have repeatedly contacted Customer Care by email, and telephone, followed every instruction given to me, and supplied documentation whenever requested. There have also been extended periods where I received no update unless I initiated contact again. Understanding customer care is dependent on their returns department to provide communication, allowing a customer's email inquiry (especially multiple times since June ) to be left unanswered is beyond disrespectful. There seems to be a large disconnect between their internal teams and its protocols as acknowledgement of email or status updates are rarely, if at all, given to the customer.

When Strathberry later advised that my refund could not proceed because a chargeback still appeared open in their system, I immediately contacted my card issuer. My card issuer confirmed that the original dispute had already been closed and that the **$835.92** had been reposted to my account. I relayed that information back to Strathberry. To this day, no response to my recent email.

Despite Strathberry having possession of all returned merchandise, I still do not have my refund.

As of August 13, I spent more than an hour with my credit card company’s dispute department explaining the history and providing documentation. Because this remains unresolved, they have now initiated a **second escalated dispute**.

Meanwhile, the **$835.92 remains charged to my account and is accruing interest**, even though Strathberry has the returned merchandise and I no longer have the ability to use or enjoy the items I paid for. The charge of $835.92 on my account while ALL items I returned are now with the possession of Strathberry is in my opinion considered fraudulent charge. They have both the $835.92 and all of the merchandise.

I did not pursue a second dispute lightly. I repeatedly attempted to resolve this directly with Strathberry by email and tried to call and leave messages, followed every instruction provided to me, returned everything requested, and supplied documentation.

At this point, the level of customer service has been unacceptable.

I should not have to spend nearly two months chasing a luxury retailer for a clear direct response after the company has received the merchandise I returned. I should not have to make repeated international calls, (they never answer or at least appears to screen calls) send email after email, coordinate an additional shipment, provide proof of delivery, repeatedly contact my credit card issuer, and now spend more than an hour with its dispute department initiating a second escalated dispute simply because Strathberry has failed to complete this return.

I have neither the products nor my money.

This has gone far beyond a delayed refund. It has become an exhausting and completely unacceptable customer-service experience.

For a luxury company, this standard of service is appalling. I have exhausted every reasonable effort to resolve this directly with Strathberry. At this point, I expect my **full $835.92 refund to be processed immediately**. No more vague assurances that another department is “checking.” No more unanswered emails. No more screening calls. No more unreturned calls. No more requiring me to repeatedly chase different teams for information about money and merchandise already in Strathberry’s possession.

Based on the other reviews I read, customer service, the return process and communication with customers appears to be the core issues. I will never purchase from this company and will continue to advocate for responsible, respectful communication back to customers. Please all considering purchasing from online beware. Read the reviews, spread the word out and consider purchasing elsewhere. I’ve had impeccable experiences with Polène, Demellier, Songmont, Le Tanneur, Lancer, RSVP, Oleada, Parisa Wang, Element, Fabrique, Longchamp.. So many other great European brands with kind customer service support & quality than Strathberry.
We are human beings that are trying to do the right thing and follow your protocols.

We went to the victoria street shop whilst visiting Scotland after ringing the day before and speaking to the lovely sales assistant about what they had in stock. I was planning on going to the Multrees walk shop but because I was made to feel so welcome on the phone we ended up at Victoria street.
What a beautiful experience! the sales assistants were so welcoming and helpful. I didn't catch their names but they went above and beyond, particularly the young girl from Surrey, who was lovely. They were all so patient with me as I was very undecided and ended up with not just one bag but two! A beautiful pine green Mosaic Nano and the new burgundy tri colour Tote Nano.
Thank you strathberry for a lovely experience that I will cherish along with my bags ❤️

Quality and design are great. Customer service is excellent!

I bought these beautiful bags in tan and in black and both have been invaluable on my summer travels. I can fit all my daily necessities in as well as using the tightening loop to carry my summer hat. All the galleries I’ve visited on holiday have been really strict about size but this bag is allowed in everywhere, and takes absolutely no room in my luggage. Am delighted with this bag and if Strathberry make it in navy I will buy that colour too.

I’m absolutely delighted with my two Strathberry purchases : the Multrees Hobo in Black and the Kite on Chain in Taupe. Both are exquisite pieces, with beautifully crafted leather, impeccable detailing and that rare combination of understated elegance and quiet luxury.

What I particularly appreciate is how distinctive they are without being ostentatious. I’ve received several compliments from friends and family, and on two or three occasions even complete strangers have stopped me simply to ask which brand the bag is. It’s lovely when something catches attention purely because of its elegance and craftsmanship.

Both bags are even more beautiful in person, and the quality is exceptional. I’m thoroughly impressed with Strathberry and couldn’t be happier with these additions to my collection. They feel like pieces I’ll treasure and enjoy for many years.

Just received my Strathberry Mosaic Nano andI’m absolutely delighted… beautifully packaged ,exceptional quality, just exquisite! You can see the care taken by this Family owned Company. I will add that it was delivered within 36 Hours of order 🩷

Website easy to navigate, great choice of bags and very happy with my purchase (nano tote) perfect size, beautifully packaged and excellent quality

Hannah was such a pleasure to shop with. She was knowledgeable about each bag I tried on, and served as a lovely model (at my request!) when I couldn’t decide between two bags! In hindsight, I should’ve gotten them both!

I had heard nothing but positive things about Strathberry, so I was excited to order one of their bags as an important gift. I purchased the bag during the sale at a discounted price. After several days without any updates, I contacted customer service myself, only to be told that the bag was actually out of stock and would not be shipped. I explained that it was an important gift and asked if they could check again, but the order was simply cancelled.

What disappointed me most was not the stock issue itself, but the way it was handled. I was only informed after reaching out myself, and despite the mistake being on the company’s side, there was no compensation or customer-oriented solution.
By the time I was informed, the sale had already ended. However, the discount wasn’t even the main issue, as the bag I ordered (Arkshell) was completely sold out and no longer listed on the website so I also couldn't even buy at full price and was instead left having to choose a completely different model or look elsewhere.

Unfortunately, it was a very disappointing experience. Reading other recent reviews, including one from a customer who received the wrong item with a gift note inside, only made me question their quality control and customer service even more. Sad to see this happen, won't be ordering again.

The bag is beautiful, well made, quality leather and hardware; look forward to using. I could not decide between two colours, so took the opportunity of a virtual shopping experience. This was really helpful and a great insight to the bags. Well displayed and all questions answered by the helpful staff member. Sadly, the delivery was not so good. Order said 2-3 days, took 8 days to arrive. Order confirmation took 3 days, no pre-notice from fedex, and ultimately left on the door step.

I purchased the East/West bottle green handbag. It is beautiful. Excellent quality and versatile. I am a returning customer.

Stunning Bag, Exceptional workmanship. Packed beautifully and very quick delivery. An unexpected surprise gift for my wife.

Waited longer than advised for the bag to be delivered but was worth the wait ! I love it , will probably purchase in another colour

I purchased a mini tote in chestnut and was very pleased. I feel the craftsmanship is at the same quality as my Birken . I will definitely be purchasing more I even like my handbag better than all my Louis Vuitton bags.

I recently viewed Strathberry products at a local department store. I had not been familiar with the brand prior to that. I was looking for a purse for a particular event, but wanted something that would work for more. I researched your website and found the perfect item for my occasion, but also versatile enough to fit other needs. The online shopping experience was very good and my item arrived promptly. It was beautifully packaged and met my expectations based on what I saw when ordering. I love the color, craftsmanship, style and size. It is perfect and I cannot wait to use it!

I have 2 of their bags and they are really lovely. Good quality, nice design, I am very pleased with them.

However, their customer service processes are a major letdown. I ordered a bag and a wallet, and I received someone else's parcel (there was even a gift note in the order). I immediately let them know, hoping they would send me a return label so I could send this bag to them, and I was also hoping they would send my correct order at the same time.

After 3 days of waiting, I received a reply by email that I have to first send the wrong item back to them, then they can send the correct ones. Ok, fair enough, I understand that a £400 bag is a loss that they can't afford, so they need to make sure that I didn't keep the extra bag. I sent them the bag back, and it's been a week since it's been delivered and by this point I just wanted a refund, as the whole process was taking too long. However, I struggled, both by email and by phone, to get a confirmation on when I will be refunded. I understand they just had a sale and are busy. But I also have never struggled so much to get a resolution for an issue that not my fault.

I have to say, I do think the person I was speaking to is trying to help, but their processes are very bad if this can't be sorted quicker for problems that are caused by their delivery company, and not by me.

It's very disappointing when you have experiences like this, because the products are really nice, but unfortunately I will not be buying from them again.