The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Vis mer
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We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Vis mer
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We’ve always had log burners, but wanted something less messy—especially with the rising cost of logs—and more economical to run. After a lot of research, we chose the Reflex 75T because of its incr... Vis mer
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I had my gas fire serviced today by Jon Thompson. He was very efficient and explained all aspects of dismantling the fire and the key safety points he was checking. He arrived ahead of the schedule... Vis mer
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Informasjon om virksomheten
Om Stovax Gazco
Skrevet av virksomheten
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktopplysninger
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Storbritannia
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
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Excellent experience
Excellent experience. Tim B (Job No: 1949600) arrived on time, having called ahead earlier to let me know when he would arrive. He was very professional, polite and respectful throughout his visit and solved our issue quickly. I am very happy with the outcome. Thank you Tim.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Steve
Thank you for your 5-star review
We always appreciate when customers take time to write a positive review and are pleased you were happy with the service provided by our engineer.
Tim is a great example of just how good all our engineers are, and why we can offer the 5-star aftercare we are so proud of.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent Repair and Customer Service
Just had a repair to our electric fire carried out by Stovax Gazco. The engineer Tim arrived on time and provided the highest level of customer service. He was extremely professional and polite and was able to diagnose the fault and carry out the repair easily. He also cleaned the fire and removed all mess and packaging. It was out of warranty and the price was reasonable and fair. Very impressed and highly recommended.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Stephen
Thank you for your 5-star review
It is lovely to hear what a great job Tim our engineer has done servicing your fire.
All our engineers will fully check and clean your fire or stove when servicing and will advise on the best way to use it to achieve its optimum performance. They will also check the installation as well as give your fire a thorough clean, leaving it looking and working like new and allowing you to just sit back and enjoy.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent
Excellent. Couldn't fault Reza's friendly, thorough and professional service.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Yuker
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer Reza.
I will pass on your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Derek did a great job as usual
Derek did a great job as usual. Polite, friendly and tidy worker. Highly knowledgeable. Thanks again Derek. Highly recommended!
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Alan
Thank you for your 5-star review.
Derek is an excellent engineer and like all our engineers takes great pride in resolving any issues and we are sorry that it needed a re-visit on this occasion.
Hopefully you can now just sit back and enjoy the heat.
I’ll pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great service provided by the engineer
Great service provided by the engineer, Jon Thompson who visited us to repair our gas fire. We’ve had problems with the fire and a major repair was needed. Jon was extremely helpful and is the sole reason for this five star review. Thanks again Jon!
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Neil.
Thank you for your 5-star review.
Occasionally things can go wrong with an appliance, but we do take great pride in being able to resolve any issues. This is why our excellent engineers are fully trained on all our products so they can quickly and efficiently resolve any issue. Leaving your fire looking and working like new.
I’ll pass on your comments to Jon as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson engineer rang ahead of…
Jon Thompson engineer rang ahead of service and fixed my broken fire in minutes. It had been broken for a year after paying £350 to Gas Angels who couldn't fix it. So grateful for your help Jon. Definitely a people person. Given you 5 stars
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Deborah
Thank you for your 5-star review.
A major benefit of having our engineer service and fix your fire is that not only are they excellent engineers, but they are trained in all our products, which allows them to fault diagnose and fix your fire quickly and efficiently.
I’ll pass on your comments to Jon as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Gazco Fire Fix
Great experience from Gazco engineer Jon Thompson. Jon arrived within the allocated time slot and called ahead of visit. Jon was very professional and carried out the work to our fire in a timely and efficient manner. Fire up and running again just in time for the cold weather! Would definitely recommend!
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review
It is great to hear what a good job Jon has done.
Like all our engineers he takes great pride in the quality of the work that he does, so it is great to hear you are pleased with the service he provided and you have your fire working in time for this cold spell of weather.
I will pass your comments on to Jon as I know he enjoys reading them.
Kind regards, Customer Care
customercare@stovax.com
Well done Derek
Derek came on the appointed time. He was very thorough, took photos of all the damage on his phone and showed them to me and explained the process of repair to gas fire with cracked plate and other issues.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Anne
Thank you for your 5-star review
I am so pleased to hear that Derek did a great job when he serviced your fire. Our engineer will always take time to not only fully check and service your fire, but also to explain to you any issues found. In your case he will also inform the head office of the parts required to resolve the issue, and if you wish, arrange a re-visit to fit and fix your fire.
I will pass on your comments to Derek, as I know he will be happy you are pleased with the service he provided.
Kind Regards Customer Care
customercare@stovax.com
5 star service
Jon Thompson came to fix my fire and the level of customer service he provided was excellent. He advised my fire needed a service and swapped me from a rolling repair fee to a fixed service fee which saved me money and my fire is fixed.
Couldnt recommend the service enough, thank you Gazco and Jon!
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Amy
Thank you for your 5-star review
We always appreciate it when customers take the time to write a positive review.
Jon, like all our engineers, takes great pride in the work that he does, I will therefore forward your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Repair to gas fire
The engineer Shane Bush was excellent. He was polite , informative and friendly. The repair was done efficiently without any fuss. He is highly recommended.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Mrs Morris
Thank you for your 5-star review.
It is lovely to hear that Shane did an excellent job.
It is the quality of all our engineers which allows us to offer the 5-star service that we are so proud of.
I will pass on your comments to Shane as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Gazco Gas Fire
Jon Thompson the engineer came out to fix my Gazco fire, he rung ahead of time to inform of arrival time, carried out the work in a professional timely manner and we are so pleased that our fire is working again all ready for Christmas. Thank You Jon
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Melanie
Thank you for your 5-star review
It is lovely to hear that Jon did a great job fixing your fire. Like all our engineers, he takes great pride in his work, so I will pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service from Derek Thomas
Excellent service from Derek Thomas. Very polite and very professional.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer Derek.
I will pass on your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Engineers visit
We’ve had a few issues over the years, but today’s visit went very well with Derek’s methodical approach checking and considering everything instilled confidence (very important with gas appliances)
Thank you for your continued support to resolve my issue
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 4-star review.
When you choose to have one of our Service Engineers out to complete the service. We make sure the fire or stove is checked and cleaned thoroughly and any issue found is resolved. This means you can be confident that your fire or stove looks and works as good as new.
I will pass on your comments to Derek as I know he takes great pride in the work that he does.
Kind regards, Customer Care
customercare@stovax.com
Excellent service and my fires are all…
Excellent service and my fires are all sorted!
I was previously prompted to write a negative review as I was so frustrated by the way I was treated by Gazco customer service. I am now pleased to say that Gazco did help me in the end. A very helpful engineer attended and assessed what new parts were required. These were ordered and he came back on Friday to repair and service two of my fires. The engineer was extremely helpful. Thank you.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review.
We really appreciate that you have taken the time to revisit Trust pilot to write a new review.
We had been disappointed that you felt initially your experience with us had not been at the high quality we take pride in, but as explained at the time, due to an exceptionally busy Autumn season our lead-times were longer than anticipated.
It is therefore lovely to hear that the wait was worthwhile, and our expert engineer not only resolved the issue you were having with the fire (quickly ordering parts and organising a revisit) but also did a full service on your other appliances. Leaving you to sit back and enjoy all three fires over the Christmas period.
I would suggest going forward that you perhaps book our engineer for the fires annual services to keep them in full working order. But would suggest that you make the request at the end of September/early October to reduce the risk of a delay in a visit.
I will pass on your positive comments to the relevant engineer as I know he will be pleased that you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Reza came to fix and service my fire…
Reza came to fix and service my fire and he was brilliant. He was knowledgeable and efficient.
Reza was also very polite and friendly.
I am very happy with the service that I received
Thank you Reza! 😃
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Lorna
I am really pleased to hear that you are happy with the quality of the work our engineer Reza carried out. He like all our engineers take great pride in leaving your fire working and looking like new.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Above and Beyond
Kenny arrived right on time and explained he had Adam with him who was training. I was kept up to date during their visit and was then advised repair was not possible that day as a part needed ordering. Happy with Kenny’s explanation and he ensured a return visit would be possible before Christmas. Kenny went above and beyond in helping get my fire issue resolved. I had complete trust in him and I am very grateful for all he did. Both he and Adam are a great asset to your company.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Donna
Thank you for your 5-star review.
It is lovely to hear that Kenny and Adam did a great job resolving the issue with your fire.
We do try, where possible, to fix any issue on the first visit but if the part required is not standard Van stock, we do at times have to order the parts and arrange a re-visit. We always try and get our engineers back to site as quickly as we can, and therefore I am pleased that we managed to resolve the issue by Christmas so you could sit back and enjoy the fire during the festive period.
I will pass on your comments to Kenny and Adam as I am sure they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great Service - Great Customer Experience
Kenny the Stovax-Gazco engineer arrived on time and was well prepared and organised to resolve the issue. The service and part replacement took some time however was a thourough job. Kenny expained what the problem was and said what he had done to improve performance ongoing (new updated part). Tidy and clean job done and Kenny even had time to wish me a merry Christmas.. we will do, now the Gas/log burner is back up and running...improved and full serviced.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Mr Cooper
Thank you for your 5-satr review.
Occasionally you might have an issue with your fire or stove, but our team of highly trained engineers, like Kenny, will fault diagnose onsite and with their van full of parts fix the issue immediately, leaving you with a fire working as good as new.
I will pass on your comments to Kenny as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very good service
Very good service, our fire is now looking the best it ever has.many thanks
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Johnnie
Thank you for your 5-star review.
I am pleased to hear what a great job our engineer did servicing our fire.
I know all our engineers take great pride in the work that they do, so I will make sure I pass on your comments to them.
Kind Regards Customer Care
customercare@stovax.com
Service Engineer Excellence
Engineer was Ray who called prior to arriving to give me an ETA which was very helpful.
He was polite clean & tidy and explained clearly the issue which he duly fixed.
Really happy with everything about this service visit from initial contact and booking to completion of the job.
Very rare to get such a professional and efficient service call out and highly recommend Stovax and Gazco with special credit to its service engineer
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Mark
We have over the last few years focused on improving our Service and Warranty aftercare services, so it is great to hear that you have had a really positive experience
Ray, like all our engineers, is excellent at his job, and we agree he is a real credit to the company. I will pass on your review to him as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson is an experienced and…
Jon Thompson is an experienced and knowledgable engineer for Gazco. He visited us to look at an ongoing issue with our gas fire. He contacted us with a time for the visit and was true to his word. He quickly identified the issue and resolved it efficiently he was clean and tidied up after him. Can definitely recommend Jon as an expert in his field
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Helen
Thank you for your 5-star review
It is always pleasing to hear what a great job one of our engineers has done.
Like all our engineers, Jon takes great pride in providing a first-class service and really appreciates it when people take time to write a positive review.
I will therefore pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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