The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Vis mer
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Se hva andre synes
We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Vis mer
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We’ve always had log burners, but wanted something less messy—especially with the rising cost of logs—and more economical to run. After a lot of research, we chose the Reflex 75T because of its incr... Vis mer
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I had my gas fire serviced today by Jon Thompson. He was very efficient and explained all aspects of dismantling the fire and the key safety points he was checking. He arrived ahead of the schedule... Vis mer
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Informasjon om virksomheten
Om Stovax Gazco
Skrevet av virksomheten
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktopplysninger
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Storbritannia
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
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Service Engineer Excellence
Engineer was Ray who called prior to arriving to give me an ETA which was very helpful.
He was polite clean & tidy and explained clearly the issue which he duly fixed.
Really happy with everything about this service visit from initial contact and booking to completion of the job.
Very rare to get such a professional and efficient service call out and highly recommend Stovax and Gazco with special credit to its service engineer
18. desember 2025
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Svar fra Stovax Gazco
Dear Mark
We have over the last few years focused on improving our Service and Warranty aftercare services, so it is great to hear that you have had a really positive experience
Ray, like all our engineers, is excellent at his job, and we agree he is a real credit to the company. I will pass on your review to him as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson is an experienced and…
Jon Thompson is an experienced and knowledgable engineer for Gazco. He visited us to look at an ongoing issue with our gas fire. He contacted us with a time for the visit and was true to his word. He quickly identified the issue and resolved it efficiently he was clean and tidied up after him. Can definitely recommend Jon as an expert in his field
17. desember 2025
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Svar fra Stovax Gazco
Dear Helen
Thank you for your 5-star review
It is always pleasing to hear what a great job one of our engineers has done.
Like all our engineers, Jon takes great pride in providing a first-class service and really appreciates it when people take time to write a positive review.
I will therefore pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Service on slimline fire
Kenny and Aidan did an amazing professional job servicing my fire, was very impressed with them.
17. desember 2025
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Svar fra Stovax Gazco
Thank you for your 5-star review
It is great to hear what a professional job Kenny and Adam did servicing your fire, and I will pass on your comments as I know they will both be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very happy with the service from the…
Very happy with the service from the local gazco engineer to Grimsby. A credit to the organisation and a fair overall experience from gazco.
12. desember 2025
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Svar fra Stovax Gazco
Dear Daryll
Thank you for your 5-star review
All our engineers work hard to give you the 5-star service we are so proud of and are definitely a credit to the company.
I will pass on your comments to the relevant engineer as I know he will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Reza was brilliant
Reza was brilliant. Really clear and concise explanations.
14. desember 2025
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Svar fra Stovax Gazco
Thank you for your 5-star review
It is great to hear what a brilliant job Reza has done servicing your fire, I will pass on your comments to him as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Professional service
Polite, knowledgeable and capable staff arrived to repair fire.
Diagnosed and repaired quickly. Took great care to protect my living room and the fire.
15. desember 2025
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Svar fra Stovax Gazco
Dear Neil
Thank you for your 5-star review.
We always appreciate when a customer takes time to write a positive review, and it is lovely to hear that you are happy with our service engineers work.
I will pass on your comment onto the relevant engineer as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Reza our engineer was excellent
Reza our engineer was excellent. Fantastic service all round.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Oliver
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Reza has done.
I will make sure I pass on your review to Reza as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Shane did a great job at getting our…
Shane did a great job at getting our gas fire working again
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Jayne
Thank you for your 5-star review
It is lovely to hear that Shane did a great Job fixing your fire.
Like all our engineers, he takes great pride in his work, I will therefore pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Planned and carried out effectively.
Kenny and Adam appeared when scheduled and fixed the problem. Tidy and efficient. Well done to the entire team.
15. desember 2025
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Svar fra Stovax Gazco
Dear Kathleen
Thank you for your 5-star review.
I am so pleased to hear that our engineers Kenny and Adam where able to quickly and efficiently resolve the issue with your fire and that you can now sit back and joy it working as designed.
I will pass on your comments to Kenny and Adam as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gas fire engine fault
We had a problem with the engine on our gas fire and from our initial dealings with Daniel via email to Derek the engineer who came to carry out the repair we’ve had a first class service. Daniel kept us informed of the prices throughout responding quickly to any queries. Derek turned up on time was clean and tidy and sorted the fire out plus checked over the full installation before cleaning all the refitted components. Would highly recommend
13. desember 2025
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Svar fra Stovax Gazco
Dear Mike
Thank you for your 5-star review
It is lovely to hear what a great job Dan in our service and warranty department and our engineer Derek has done servicing your fire.
All our engineers will fully check and clean your fire or stove when servicing and will advise on the best way to use it to achieve its optimum performance. They will also check the installation as well as give your fire a thorough clean, leaving it looking and working like new and allowing you to just sit back and enjoy.
I will pass on your comments to Dan and Derek as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Service/Repair By Jon Thompson
Jon Thompson arrived promptly and identified the problem we were having with the fire immediately. He thoroughly checked over the fire operation and gas supply and fixed two issues missed by another company.
Although no major work required he gave very useful information on operation of fire. Professional and friendly at all times
9. desember 2025
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Svar fra Stovax Gazco
Thank you for your 5-star review
Occasionally things can go wrong with your fire or stove, but at Stovax ltd we work hard to make sure that we can resolve the issue as quickly and efficiently as possible.
Our engineers are fully trained on all our products allowing them to fault diagnose and fix your fire while on site, leaving you with a fire working and looking like new.
I will pass on your comments to Jon as I know he will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Excellent
Excellent. Derek was great. Took the time to explain how to use the fire remote control which was really helpful. Thank you.
12. desember 2025
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Svar fra Stovax Gazco
Dear Gina
Thank you for your 5-star review
It is always lovely to hear what a great job one of our service engineers has done.
All our engineers take great pride in the work that they do, not only servicing the appliance leaving it working and looking as good as new, but also making sure the consumer is using it correctly to get the optimum performance from their fire or stove.
I will pass on your comments as I know Derek will be pleased.
Kind Regards Customer Care
customercare@stovax.com
The engineer was great polite
The engineer was great polite, efficient and he phoned 15 minutes before he was going to arrive. He put down dust sheets and left only when the fire was working and he had shown me the new had set. Five stars for the engineer. I did find it booking the job not very easy and worry that I wont be able to get a service next year.
12. desember 2025
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Svar fra Stovax Gazco
Dear Maureen
Thank you for your 4-star review
It’s great to hear that you are happy with the service provided, I will pass on your comments to the relevant engineer as I know they will be pleased.
We do of course attend all service and warranty requests but unfortunately, this time of year is the busiest for all heating engineers and we are no exception. This does mean lead-times are extended and it can be more difficult to book a service when our engineers are already fully booked.
We would therefore suggest for next year you book your service slightly earlier in the year, so it isn't affected by seasonal demand.
Kind Regards Customer Care
customercare@stovax.com
Brilliant Professionalism
Very high level of expertise. Quick, efficient and clean service. Overall - just excellent. Jon Thompson was our engineer and arrived on time having let us know in advance his ETA.
He quickly diagnosed the problem (something others engineers were unable to do) and set-about fixing the problem which he did promptly and without fuss.
Jon was very personable, clean and tidy and left the gas fire in perfect working order for the first time in 6 months. I can highly recommend Stovax & Gazco in general and their engineer Jon Thompson in particular.
12. desember 2025
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Svar fra Stovax Gazco
Dear Kevin
Jon, like all our engineers does a fantastic job and is a great asset to our company.
Our engineers are trained on all our Gas, Solid/multifuel and Electric products so that they can not only service your appliance, but also fix any issues which might have occurred as well as check the installation, making sure you get the optimum performance of your fire or stove.
I will pass on your comments to Jon as I know he takes great pride in his work.
Kind Regards Customer Care
customercare@stovax.com
Friendly and knowledgeable engineer.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Tony
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer. I will pass on your comments as I know they will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Warranty claim on riva gas fire
The engineer from Gazco called 30 minutes before his arrival to let me know he was on his way, and arrived when he said. He was extremely polite and very professional. He carried out a very thorough examination of the fire and after he’d fixed it explained the problem to me. He then carried out all of the relevant safety checks and cleared up. Couldn’t fault anything, thank you Reza you are a credit to the company.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review
We are really pleased that you were happy with your recent engineer visit by Reza.
All our engineers are trained so they have an in-depth product knowledge and to ensure you receive a high level of service.
I will pass on your review to Reza as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Jon Thompson
Jon Thompson arrived as promised today, carried out a repair and service on our stove. Found some issues which were missed by a previous gas fitter.
A very cheerful and efficient guy, stove now working and my wife is happy.
11. desember 2025
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Svar fra Stovax Gazco
Dear Alan
Thank you for your 5-star review
One of the great things about using our service and warranty engineers is that their technical knowledge of our fires and stoves allows them to quickly fault diagnose, and with a van full of stock resolve any issues immediately. Allowing you and your wife to sit back and enjoy the fire looking and working like new.
I will pass on the comments to Jon as I know he will be pleased you are happy with his work.
Kind Regards Customer Care
customercare@stovax.com
Had a visit from engineer Tim B to…
Had a visit from engineer Tim B to solve the mystery of why my brand new Chesterfield gas fire was not working correctly. He discovered the fault very quickly and put it right. He was very friendly and informative.
I was very relieved to have he fire working again. Thank you Tim
8. desember 2025
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Svar fra Stovax Gazco
Dear Linda
Thank you for your 3-star review
It is rare that a new stove has issues. It is therefore unfortunate that you had an issue with yours.
I am pleased to hear that our Engineer Tim, was able to efficiently and effectively fault diagnose and fix your stove, so that it is now working as designed and you can sit back and enjoy what is a fantastic gas stove.
Kind Regards Customer Care
customercare@stovax.com
Great Service
The engineer Ray, phoned in advance of his arrival.
He was very thorough, polite tidy and very knowledgeable.
Ray explained in simple terms what he was doing and resolved the issue.
Clearly a good experience for me.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Paul
Thank you for your 5-star review.
We take great pride in our aftercare service and so I am delighted that you are pleased with the excellent work our Engineer Ray provided. He, like all our engineers, works hard to make sure you get the best out of the visit.
I will pass on your comments as I know Ray will appreciate them.
Kind Regards Customer Care
customercare@stovax.com
We used a local gas engineers to…
We used a local gas engineers to service our Gazco gas fire for many years . I would highly recommend using a Gazco engineer, they far more knowledgeable and efficient. Tim B the engineer was excellent.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear John
Thank you for your 5-star review.
The benefit of having one of our engineers out to service your appliance, is that they have not only been thoroughly trained on all our fires and stoves, but they will also work quickly and efficiently to leave your fire or stove working and looking like new.
I will pass on your comments to Tim as I know he will be pleased that you are happy with his work.
Kind Regards Customer Care
customercare@stovax.com
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