Virgin Media Anmeldelser 

Stay away from Virgin Media. I bought Broadband and their after sales customer service is awful. I keep getting drops, not had access to my account for weeks. When I try and call I get put onto people who just ask me the same questions, make false promises and never get back to you. Had a fantastic experience with Sky and Insuramce company today. Only difference was their customer service was UK. Raised complaint, nobody cares, they don’t follow up and managers abroad are always too busy to talk to you. Cannot wait to move.

My contract with virgin was coming to a end , wanted to change to sky but open reach couldn't fit cable for 3 months. So we went back to virgin as expected a total disaster from order to installation they got nothing right. The quality of the kit ,hours spent on the phone promising that it would all be fixed with no intension of making it right. I need a holiday and a engineer to fix all the problems. Avoid at all costs.

Had a terrible experience with them on the phone earlier today. I gave all my correct details but kept saying to me they couldn't find my account ( ive been with them for 20 years).This carried on for over half an hour them insisting I didn't have an account with put me me on hold several times by which time I was feeling a panic attack again coming on and was getting more stressed I was that bad I had to pass the phone to my partner to carry on and he over heard the person talking to a colleague about it all I wanted to was discuss upgrading my broadband. My problem was unresolved after being on the phone 30 mins to them and ive now decided t9 cancel and go with another broadband provider absolutely disgusting customer service the worst ive ever experienced!

Robot takes you round in circles. Finally speak to someone, they mute you then hang up. 3 times. As my 92 year old is on the vulnerable passing list and you've left him with no phone or broadband for over two weeks. If anything happens to him, I hope you know. I'll hold you responsible

I've been owed money for wifi loss since October. For 4 months I have spent over 9 hours on calls and webchats. I've been consistently lied to by not only agents but managers assuring me funds will be in my account in a certain number of days. Complaints have been raised but the agents close them down as 'resolved' even when I ask that they don't as they are not resolved. Each time I speak to someone new I learn that what I was assured previously was an outright lie as actions I was promised had been carried out had not. I've had to fight for £30 total compensation (in small amounts of £5/£10 each time) over numerous calls, webchats and emails wasting over 9 hours of my time and causing huge stress and anger. This is not adequate compensation and doesn't even cover the interest I'd have made on the money had it been in my account the last 4 months when I should have received it. The customer service (and the internet signal which keeps being lost despite numerous engineers coming out) is woeful.

Absolutely shocking. I spoke to someone early January and advised I was not working at the moment as I was off work having cancer treatment and wouldn’t be able to pay my bill until March. They said that was fine I wouldn’t get cut off until at least March and I would only have to pay a partial amount. NOT THE CASE. I started getting emails saying I hadn’t paid my bill and I would have to pay late fees. I WAS NEVER INFORMED OF THIS. they tried crying me several times to discuss it.
It was an automated bot who will connect you to an agent I waited for them to connect me for ages until I gave up. I’m really ill I don’t need the stress of this. They didn’t even inform me I was going to be cut off they just did. Not to mention I spent over 2 hours last week on live chat to them. Absolute joke of a company.

Contract was to switch over from BT to Virgin media home phone and Broadband. Keeping my old number was part of the contract but Virgin media lost my number. Trying to speak to a human at Virgin media is near on impossible. If your thinking of switching to virgin media from BT then I would advise you not to.

We have been trying to contact Virgin Media for 2 days. Still not talked to anybody apart from Terri bot the incompetant AI tool online, who being fair does keep apologising for their failures.

Useless. AVOID

Literally the most inept collection of individuals on Gods earth . Nothing about this dreadful company warrants anything more than utter distain . I have spent all day trying to contact them . Firstly I waited for over an hour on the phone for someone to answer before giving up . The app is just awful , no part of it works. The website just cycles around without any chance of actually doing anything helpful and the chat option via Facebook is about as much help as a chocolate fire guard . They don’t deserve any stars and quite honestly I’m amazed that a business based around communication can be so badly run .

What rubbish, waste of time

Title says it all really! The workers are all liars with their 'priority list' for getting engineers out, and the service is generally just shocking.

I've had no WiFi for over a week and they keep promising I'll get a call for an engineer to come out but it never happens. They give you a 'heads up' 30 minutes before they're arriving, but that doesn't help when you live alone and have to be in the office to work because guess what? You've got no WiFi!

Cancelling my account with them immediately.

Complained too many times about the lack of internet with guaranteed speeds. Had too many engineers who I don't think are qualified visits my home to try and "fix" the problem.
Anyone who tries to get on virgin for anything needs their heads checked. There's a catalogue of complaints I'm just a number as every customer who is stuck in a contract with them.

On Saturday 7th February I took out a contract with Virgin Media, Buchanan street Glasgow. Was informed when my device arrived to phone shop and arrange for engineer to install. I phoned shop on Wednesday 11th when device arrived. Spoke to one male who didn't know what I was talking about, he then put me on to someone else who promised to phone me back, it's now Friday and still waiting. Phoned again this morning same result. Female promised to phone me back, still waiting. This is terrible customer relations from a reliable company.

Absolutely awful service numerous issues and promotional new customer offer was not applied service absolutely awful and then we were overcharged. Our complaint has been ignored since the initial reply which was six weeks ago

Virgin Media and O2 at Nottingham Victoria Centre are terrible. They only sell contract and always have no intention to help. The man staff in the store was terrible and it is a shame for Virgin Media to offer job for such rude people who have no intention to help!

I think virgin are crooks so please don’t join if you’re reading this. I live in a tiny flat and the internet wouldn’t even reach the bedroom. They said our only option was to pay for an upgrade and get boosters, making it no longer affordable. We had no choice but to do this as we were already locked into the contract. Virgin cannot even offer a basic internet package to cover a very small flat, they do not care about their customers.

Sadly it gets wose.....
Ok first the good bits...mostly the service is ok, the Engineers when required are good and really nice guys...I have been with these people since the days of NTL, and in the early days if you needed Customer Service it was UK based and generally they got things sorted.
The Customer Services is now a complete shambles, I think based in the Philipines, so you call them and the line is so bad you cannot understand a word that is being said.
Then when you eventually manage to explain your issue,you are fed a complete pack of lies, promise after promise and nothing gets resolved, My issue was simple.
In December due to a failure of Virgin Media sytems we lost total service for over 2 days, now, Virgin Media offer to compensate Customers which in my case they agreed to do ..
Nearly a month later, after 3 phone calls and mails from Virgin Media I still do not have my credits 20£, they keep assuring me that it will be done and then closing the complaint, and I have to keep opening it again.
Virgin Media then have the cheek to charge me a late payment fee after I paid my last bill less the 1st 10£ I was Promised, which I had to pay online as my App login did not work.
I have the emails from Virgin Media so they will be used when this Complaint finishes up with the Ombudsman, I have given them 7 days to credit my account.
They are required to deal with a complaint as the law asks them to, but the procedures are not being followed, you cannot close a complaint until it is satisfied.
They have just sent me a renewal offer.....hmmm
The only way to get any satisfaction is to contact the retentions department based in the UK, because that is where they are told not to lose Customers...so please give me my Credits and keep a long serving customer!! Sky just love this because they can offer you a great deal to leave Virgin Media, do I really want to leave Virgin Media ? no not at all... so lets hope that doesnt happen, I dread to think how many Customers this Company are losing.
Get your act together.

Absolutely disrespectful staff!
I have been contacted by One of the marketing guy! He was absolutely rude at first place and since he called me up I asked him if VM could match my current deal -and his answer was “I absolutely not going to match the deal”. On top, he asked me vague questions and said I have been asking you multiple times and I need that answer. why would he called if he was not in position to hear customer.