Virgin Media Anmeldelser 

I have been with this network way back nearly 30 years, when it was first called Blueyonder and then NTL and finally this lot Virgin media.
Virgin media has got worse and worse in the last year and a half.
The network keeps loosing it's connection, today the connection from Virgin media dropped out 6 times in three hours.
I just don't get what the problem is with this now dreadful service provider. Are they over subscribed and can't handle the throughput?
Virgin media, my contract runs out soon. And as that time comes around, I'm off elsewhere, and I will never ever return.
For your information, your customer service is useless, like most corporations you contract out your customer service overseas. So as a result of this, sometimes it's hard to understand what your customer service people are saying. And on top of this I've had your customer support rep agree to make reimbursements on my account for network outages, however those agreements are not honored. The only time you ever get to talk to someone in the UK is when you speak to the retention department, whose whole objective is to keep you from leaving Virgin media when your contract is coming to a end.
All told Virgin media, you are a failing entity, who is loosing customersfast. So sort out your dam shabby network connections, preventing any further network outages, there was never a problem with persistent network outages some years ago, so why now ?
Also bring your customer service department back into the uk, not subbing it out to a country thousands of miles away. Your just penny pinching virgin media. And on top of this you continually increase your charges, without improving your network services. and failing to make vast improvements to your, also shabby customer service department.
My advice to any potential virgin media customer, is to, stay well away.
You only have to look at all the negative reviews for this outfit and you'll understand exactly why I warn ⚠️ you to stay well clear of Virgin media.
They truly are now the worst Internet service provider in the UK 🇬🇧 and do not deserve your custom and hard earned cash.

I honestly dont get problems with virgin they provide me with 1.2gb Internet speeds and everything works. They just need to stop work with 02 it doesn't work im thinking about leaving 02 because they keep changing the app and ive had enough as soon as youve got used it its changed just leaving it alone it dont need to keep changing i can see why 02 has lost 200.000 customers that have had enough

Honest this company should be stuck off i told them I was moving to a house they don't service. So my new house has been delayed I can not tell you the hassle but now I am hundreds off pounds worse off after hours of trying to sort . Do not ever ever ever trust this company . 10 years wuth then this is how they treat you. Well good for me have proof of the lies customer service tell. So in few years I will get my money back .I have no money now but future I will get it back. At least sky and BT and ever other company supply every home . Virgin you are worse than I can not say the word on here .

Disappointing service and poor value for money

I’ve finally left Virgin Media, and I honestly wish I had switched sooner!

I was paying too much for a broadband service that simply didn’t meet my expectations. When it came to renewal, Virgin Media offered me a deal at £40 per month.

I’ve now switched to Internetty, a local broadband provider, and the difference is incredible. My broadband is noticeably faster, and I’m paying just £22 per month. The improvement in speed has been remarkable, and I’m delighted with my decision.

What surprises me most is that a local provider can offer me a better experience for considerably less money. It makes you wonder how many customers Virgin Media are losing because they take their existing customers for granted.

I’m absolutely thrilled with Internetty and happy to support a local business rather than continue paying over the odds to a major provider.

Goodbye, Virgin Media. I certainly won’t be coming back!

Frequent broadband outages, frustrating website navigation problems, and a total lack of reliable communication when attempting to report technical faults.

The worst company ever. Don't recommended at all.

Is it was possible to give zero stars, I would. This is one of the worst companies I have dealt with, not just for broadband. expensive service, poor service, poor customer service. nothing good to talk about!

Useless company switch me of don't give me a chance till I get paid wish to god I never bothered having a contract with this company totally disgraceful

Wifi is unreliable. Its been down 5 times now since June which isnt good for people who WFH. It takes ages to be fixed/resolved. The time stamps given are useless. Calling customer service takes forever. Ive been with virgin for many years and the WiFi now is absolutely shocking.

This is the worst wifi ever, if you don’t want to be stressed everyday when you want to have fun don’t buy virgin media at all costs this wifi will make you go insane and is basically unplayable 80% of the time I’ve reached 2000 ping on a daily and it never gets better absolutely shocking. And for date of experience I’ve experience it everyday..

Account suspended, have been informed by customer services that this was a mistake, all bills paid on time, no help given to resolve.

⭐ Extremely Poor Service – A Complete Waste of Two Months

My experience with Virgin Media has been extremely disappointing and frustrating.

I signed a contract with Virgin Media almost two months ago, expecting a reliable service. However, since the beginning, I have been repeatedly told that they would send a junior engineer to replace the fibre-optic cable. Time and time again, I was given assurances that this would happen, but no one ever came to carry out the work.

For almost two months, I kept waiting and trusting their promises, only to be let down repeatedly. Eventually, instead of resolving the issue and providing the service I had signed up for, Virgin Media simply cancelled my contract.

I have suffered considerable inconvenience, frustration and stress because of this situation. Two months is a long time to waste waiting for a company to deliver on its promises, only to end up with nothing.

The most disappointing part is the complete lack of accountability. If Virgin Media could not provide the service, they should have been honest and transparent from the beginning instead of repeatedly making promises that were never fulfilled.

I believe customers deserve better than this. A company should respect people’s time, communicate honestly and take responsibility when things go wrong.

I expect a formal written apology for the way this matter has been handled. Based on my personal experience, I would find it difficult to recommend Virgin Media to anyone.

Very poor service, broken promises and an extremely disappointing experience.

I've had no service since Friday, estimated completion Tuesday at 6pm. No communication until today(Tuesday). Had to find out there was an outage by ringing them. Got conflicting stories too. One said there was an outage, another said the cables needed replacing as they were old. The communication is shocking

Do not ever join these con people when you give the exact date regardless your payment they send you a threatening behaviour saying pay in full right know and your services would be not charged and you can carry on spoken to the guy and he was saying it’s not restricted but again they give you a threatening behaviour messages to my level of extent I would never be with these people. They’re fully selling their broadband to people if I was you be careful and don’t buy anything from these lot. Poor customer service and Internet connection, mate.

Terrible service. Moved to EE and had no problems since.
Highly recommend EE.

My neighbour had Virgin Media installed on 8 August. During the installation, the contractor cut our broadband connection in order to install a new line for my neighbour.

I contacted Virgin Media several times after this happened and was repeatedly assured that an emergency engineer would be sent to resolve the issue. However, despite these promises, no engineer attended and my broadband service remained disconnected.

By 23 September, after waiting 46 days without broadband and experiencing repeated failed engineer appointments, I decided that I could no longer continue with Virgin Media and chose to leave the service.

I have also raised the issue of compensation under Ofcom’s automatic compensation scheme. However, Virgin Media is now refusing to pay the compensation, despite the fact that my service was disconnected as a result of work carried out by a Virgin Media contractor and remained unavailable for 46 days.

I am extremely dissatisfied with the way this matter has been handled. I have repeatedly contacted Virgin Media, made myself available for engineer appointments and relied on assurances that the issue would be resolved, yet no effective action was taken.

I am therefore requesting:

Payment of all compensation I am entitled to under Ofcom’s automatic compensation scheme for the prolonged loss of service.
A full explanation as to why Virgin Media failed to restore my broadband connection despite repeated promises and engineer appointments.
Confirmation of why compensation is being refused when the loss of service resulted from work carried out by a Virgin Media contractor.
Any further compensation or reimbursement that I may be entitled to as a result of the prolonged loss of service and the failure to resolve the issue.
Please treat this as a formal complaint and provide a written response addressing each of the points above.
If this matter cannot be resolved satisfactorily, I will consider escalating the complaint through the appropriate Alternative Dispute Resolution (ADR) process and will provide the relevant evidence of my communications with Virgin Media and the failed engineer appointments.

I expect Virgin Media to review the circumstances of this case in full and pay any compensation that is due.

Been with Virgin media for a few weeks. Tried to make contact by phone as the app is rubbish and as per normal can't get any information you want. Called, pretty sure its was an Indian call center. Found it very difficult to understand due to the thick accent ( no disrespect meant). Also need to change my direct debit date as its set up in the Middle of the month, again can't work out how to do that on the app and I'm not puttkng myself through another call.

This company is absolutely disgraceful, the customer service is super disrespectful and absolutely pointless and useless! Order internet and waiting for like a two months for someone to come and install it, once they say coming on the 4th , then on 22nd , then next month on 6th and so on, it's just so ridiculous!

I have been waiting for too long for my account to be set up so that I can get the broadband delivered to my address. There is an issue with our address having an account that has not been disconnected, this needs disconnecting but they haven’t done it and I feel like I’m constantly chasing up on them. I’ve phoned 3 times about it already. All I want is them to disconnect the old broadband so I can finally have broadband at my new property. It feels like such a simple ask and no action is taking place. Will have to go elsewhere

They charged me 3x more than my original bill price for 2 months in a row. I called to ask for a refund but was told I could only sign a new contract & reduce any future bills!
This is disgusting as I am a single parent on disability benefits & can not afford this!

I switched to a new provider a new provider on 4th August. My bill was paid up untill then. On the same day they took another payment of £71.32 for billing period 5th August-4th September. I spoke to someone who said as I was no longer in contract, this payment would be refunded within 7 days. On the 17th August I rang them again, and after an hour long wait got to speak to someone who then had to put me through to someone else (another wait) who said new supplier did not notify them to disconnect but she would do it now and refund within 7 days. I rang new supplier, they said they had informed them, and gave me the OTE number to prove. The guy I originally spoke to from virgin on the 4th had also confirmed. When yo phone, you face an hour wait, then when you do get through they are passing the buck, making excuses, or in my case just making stuff up. Still no refund.