Overall SUNLU filaments are very good and very compatible with my printer - Bambu PS2. The prices are typically better, and I often wait for a sale to buy them in bulk. Most of the time, the spools c... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
While I have not received the FilaDC i10 yet, I did receive the "random" filament from the bundle that I purchased. I purchased 2 bundles with 10 "random" spools each and while I didn't expect to rece... Vis mer
I purchased a SUNLU heater for my Bambu Lab AMS Lite and had a great experience from start to finish. The ordering process was straightforward, and using the Shop app made purchasing quick and easy.... Vis mer
Our #1 choice in filament! I love the quick shipping and that the package was wrapped with plastic. Great extra thought to protect the filament from dampness. I didn't like all the emails I got and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om SUNLU Official Store
Skrevet av virksomheten
SUNLU — The 3D Printing Materials Specialist
Official Stores:
Global |
Germany |
United Kingdom |
France |
Italy
Official Website: www.sunlu.com
Founded in 2013, SUNLU is an integrated enterprise specializing in the research, development, manufacturing, and sales of 3D printing materials and related electronic products, dedicated to providing users with outstanding products and solutions. With extensive experience in research, development, and manufacturing, the company has received numerous honors, including the “Specialized, Sophisticated, and Innovative ‘Little Giant’ Enterprise” designation from China’s Ministry of Industry and Information Technology and the Provincial Manufacturing Single Champion award.
SUNLU operates production bases in Anhui and Guangdong, China, with an overseas production base in Vietnam established in August 2024 and a German subsidiary launched in November 2024. In July 2026, SUNLU broke ground on its Wuhu Bio-Based 3D Printing Materials Production Project, further expanding its global footprint.
Looking ahead, we will continue to uphold our mission of “Making Creation Easier.” With users at the center and creators at the heart of what we do, we will continue refining our products, enhancing the user experience, lowering barriers to 3D printing, and striving to remain a leading force driving innovation and development across the industry.
Contact:
Brand Partnerships: Branding@sunlu.com
Business Partnerships: Sales@sunlu.com
After-sales Support: Support@sunlu.com
Online Store Order Support: Sales02@sunlu.com
Why Choose SUNLU?
Skrevet av virksomheten
- We're committed to our customers!
- Fast shipping with local delivery | 100% secure payment | Lifetime Support
Kontaktopplysninger
Protect Your Filament with SUNLU
4,2
Bra
134 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Delivered in 5 days not bad just wish…
Delivered in 5 days not bad just wish the projected delivery date was specified better didn’t find out it was being delivered until it was out for delivery maybe I just don’t understand the speedx site tho
24. september 2026
Svar fra SUNLU Official Store
Hello, thank you for your feedback. We’ll share your feedback with our shipping team to help improve delivery updates.
Svar fra SUNLU Official Store
Hello, thank you for your review. We're glad you're happy with the product.
Svar fra SUNLU Official Store
Hello, thank you for your feedback. We're glad you were happy with our service and delivery speed.
The Shipping time is ridiculous
The Shipping time is ridiculous. The filament itself is good (purchased from outside vendor) previously. Thought i would go through the store this time.
23. september 2026
Svar fra SUNLU Official Store
Hello, we’re glad to hear you’ve had a good experience with our filament. We(SUNLU Online Store) ship from local warehouses and use an automated order-processing system to dispatch orders promptly. Delivery times can still be affected by holidays or local carrier conditions.
If the delay has affected your work or project, please email our order team at sales02@sunlu.com with your order number and the platform where you purchased the item. We’ll review the details and discuss the available options with you.
P.S.:
Estimated delivery is 3–7 business days for the US, Canada, and Australia; 1–3 business days for domestic orders in Germany and the UK; and 3–14 business days for other European destinations shipped from our German warehouse. For pre-order items, please refer to the estimated shipping date on the product page and any subsequent email updates.
Customer service issues
The shipping company lost my order a week ago.
Customer service will not respond to my emails.
I'll just be ordering from another company from now on.
22. september 2026
Svar fra SUNLU Official Store
Hello, we're sorry your order has not arrived. Please send us your order email, number, platform via Trustpilot's inbox or contact our order support via email sales02@sunlu.com. We will check the shipment status and follow up with the next steps.
Svar fra SUNLU Official Store
Hello, thank you for your feedback. We're glad you were happy with our service and delivery speed.
Shipping was quick and easy product…
Shipping was quick and easy product arrived in good condition love the sun. Lou filaments will continue to buy more great experience.
23. september 2026
Svar fra SUNLU Official Store
Hello, thank you for your review. We're glad your order was what you expected and that you're happy with the quality.
I ordered a silk silver in expectations…
I ordered a silk silver in expectations of it printing more metallic just for it to print exactly like yhe regular pla silver. Waste of money with this roll.
23. september 2026
Svar fra SUNLU Official Store
Hello, thank you for sharing your feedback, and we're sorry the printed result did not meet your expectations. Your feedback on the product's appearance is also valuable to us.
Please email our support team via support@sunlu.com with your order number and photos of the printed part so we can review the result and discuss the options available for your order.
Slow response and no way to cancel order
DO NOT BUY FROM SUNLU! I can't stress this enough!
I accidentally purchased their AMS dryer. I have been trying to return it and get my money back. They won't respond to emails. The two week 'return period' is almost up and they refuse to reply. You can't reach them by any means but email.
I have contacted my credit card company and refuted the charge.
Something changed in my cart and I accidently ordered the wrong part. Within 3 minutes I emailed Sunlu to cancel the order. There is no way on the website to cancel or modify an order. I didn't receive a reply for 21 hours, which was too late. One star for fast shipping.
Order shipped from Ontario, Canada. However couldn't reach anyone. In the response, advised to refuse delivery. Delivery company (UniUni) dropped off package out in front of the house in full view of the street and did not ring door bell. Unable to refuse delivery. Stuck with product that is of no use to me.
22. september 2026
Svar fra SUNLU Official Store
Hi, we’re sorry we didn’t respond to your cancellation request before your order shipped. We work to dispatch orders quickly so customers can receive them as soon as possible, but in this case, that meant your order had already been handed over to the carrier before we could address your request. Once it was in transit, we were unable to intercept it.
We’re sorry you’ve been left with a part you can’t use. Please send us your order number through Trustpilot’s inbox so we can review the refund options available for your order.
fast shipping
23. september 2026
Svar fra SUNLU Official Store
Hello, thank you for your feedback. We're glad you were happy with our service and delivery speed.
Excellent product easy setup!
23. september 2026
Svar fra SUNLU Official Store
Hello, thank you for your review. We're glad you're happy with the product.
This last batch has been very difficult…
This last batch has been very difficult to work with. So far I have had 2 rolls that is not wound right causing me to have to throw prints away in the middle as well as fixing my machine because it clogs it.
23. september 2026
Svar fra SUNLU Official Store
Hello, thank you for your continued support. We're sorry to hear that two rolls from your recent order were wound unevenly and that you lost prints and had to work on your printer as a result.
Please email our order team at support@sunlu.com with your order number, the purchase platform, and photos of the affected rolls. We'll review the issue and discuss a suitable resolution with you.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.