I ordered a product and then was asked to add another product to the order. I clicked the link and another order was created and my credit card was charged without giving me a chance to review it. I r... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been loving all my Purity Woods products. The Dream Cream the eye cream serum and night cream. I feel like I am taking the best care of my skin. My skin is firmer and I see more of a radianc... Vis mer
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I had ordered the eye cream & the night cream because they are my favorite skin products for the face. They were delivered damaged or rather just the eye cream along with the packaging was damaged.... Vis mer
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I have been using Purity Woods day and night cream for about a year now. My face looks smoother with less fine lines. My husband recently commented on how gorgeous my skin looked and he always says …”... Vis mer
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Kontaktopplysninger
1144 E State St, 60134-2439, Geneva, USA
- 800-535-8418
- customerservice@puritywoods.com
- store.puritywoods.com
3,9
Bra
42 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Changed product burns skin, they won't pay for returns.
UPDATE: Purity Woods have now refunded my order, which I appreciate - thankyou.
I've been using purity woods dream cream and serum for a while and loved it. However, my most recent delivery is different. It smells very strongly of lemons and makes my skin burn and itch and go red. The ingredients list on the label is the same as before. I contacted them and got a reply saying they had increased the lemon oil content to make it smell nicer. They offered me a refund if I returned it... to America. I sent a reply saying that as they had changed the ingredients without notification and now it burned my skin I think it should be free returns.... no reply from them.
Their email to me basically said that no one else has complained and if I don't like the smell, I can return it. But that's not the issue! By changing the mix of ingredients they have changed the effect and it now burns my skin. Very unhappy. I have learned a lesson here - do not order things from outside the UK. If there's a problem you have to pay a lot to return them internationally. I still think they should pay for returns as it's their changes that have made the product unusable for me. I did expect a reply to my reply to them, but nothing has arrived. Apparently they're not responding to my communication, which is so dissappointing. I won't order anything from this company again.
1. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Dear Al,
Thank you for taking the time to write your review. We are sorry to hear about your experience. We care deeply about all of our customers, and really appreciate you bringing this to our attention. As you know, we have a no-questions asked 60-day money back guarantee on all of our products. We have processed your refund in full.
We are always looking for ways to make our process and products better and will use your feedback to do so.
If there's anything else we can do, please contact us at customerservice@puritywoods.com or 1-800-535-8418.
Sincerely,
Purity Woods
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