I ordered a product and then was asked to add another product to the order. I clicked the link and another order was created and my credit card was charged without giving me a chance to review it. I r... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Se hva andre synes
I have been loving all my Purity Woods products. The Dream Cream the eye cream serum and night cream. I feel like I am taking the best care of my skin. My skin is firmer and I see more of a radianc... Vis mer
Selskapet har svart
I had ordered the eye cream & the night cream because they are my favorite skin products for the face. They were delivered damaged or rather just the eye cream along with the packaging was damaged.... Vis mer
Selskapet har svart
I have been using Purity Woods day and night cream for about a year now. My face looks smoother with less fine lines. My husband recently commented on how gorgeous my skin looked and he always says …”... Vis mer
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Kontaktopplysninger
1144 E State St, 60134-2439, Geneva, USA
- 800-535-8418
- customerservice@puritywoods.com
- store.puritywoods.com
3,9
Bra
42 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I was charged 3 times in a row for the…
I was charged 3 times in a row for the same cart. I emailed 3 times in the first 24-58 hours to cancel two orders.
When I received all 3, I emailed again to return two of the orders.
About a week after I received the orders, the Director responded and has refunded all three orders.
6. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Hi Lara,
Thank you for reaching out, and I’m truly sorry for the experience you’ve had. I completely understand how frustrating it must be to be charged multiple times, receive duplicate orders, and not hear back despite your repeated efforts. That’s not the level of service you deserve, and I appreciate your patience.
I want to assure you: we’re not going out of business, and we absolutely care. What you’ve described is not acceptable, and we’re committed to making it right.
We also want to let you know that we responded to your inquiry via email. If you haven’t seen it yet, please check your spam or junk folder—it may have landed there by mistake. If it’s still missing, let us know and we’ll resend it right away.
Additionally, someone from our team will be reaching out to you by phone shortly to ensure you have direct support and a clear path to resolution.
Warm regards,
Purity Woods
Don't waste your time or your money.
Two of the bottles of dream cream that I ordered had the stems broken off just under the cap, rendering the contents unusable. Customer support made me jump through hoops to try to get either a refund or replacement, to no avail. After sending the first bottle back to them, they totally ignored me. Waste of money.
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Hi Patricia,
Thank you for reaching out and sharing your experience—we’re truly sorry to hear about the frustration you've encountered. That’s not the kind of experience we want anyone to have with our products or support team.
We’d love to clarify one detail that might help: our Dream Cream bottles use an airless pump system, which means there’s no internal stem. Instead, the pump mechanism creates a vacuum to dispense the cream. If the pump isn’t functioning properly, it could be due to a manufacturing issue or damage during transit, and we absolutely want to make that right.
Please know that your concerns are important to us. Our customer service team will be reaching out to you directly to offer a full refund, and ensure this is resolved promptly and with care.
Thank you again for your feedback—it helps us improve.
Warmly,
Purity Woods
Thank you customer service!
I would like to amend my review. I had complained about customer service. And then along came Kristin!
My problem was solved with customer service going beyond what was expected. Thank you Purity Woods
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
That’s incredibly kind of you to share—thank you for taking the time to update your review! 🌿 We’re so glad Kristin was able to turn things around and deliver the experience you deserve. Your trust means everything to us, and hearing that we exceeded your expectations truly makes our day. We'll be sure to pass along your appreciation to Kristin—she'll love hearing this!
Sincerely,
Purity Woods
Age-Defying Cream is Amazing!
I started using the Purity Woods Age-Defying Cream just a week ago and am quite
surprised at the change in my skin tone, texture and softness. My face is literally glowing.. .
I am 75 years old and did NOT expect to see such a difference...and so quickly.
I chose it because of its purity of ingredients AND the fact that it is not tested on animals.
But because of the results I've finally found my go-to facial product.
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Wow—what an inspiring review! 🌟 We're genuinely honored to be part of your skincare journey, and hearing that your skin is glowing after just a week absolutely makes our day. Knowing you chose us for our commitment to purity and cruelty-free practices—and that the results exceeded expectations—means the world to us. Thank you for trusting Purity Woods with your beautiful skin.
Sincerely,
Purity Woods
Awesome products and customer service
Purity Woods products are outstanding! Additionally, the company provides excellent customer support. Any questions are promptly and professionally answered. I wholeheartedly recommend this company- it is a true gem!!
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
What a glowing review—thank you so much for your kind words and support! 🌿 We're thrilled to hear that you love the products and felt taken care of by our team. Knowing that our efforts made a positive impact truly means the world to us. Your recommendation is the highest compliment we could hope for, and we’re so grateful to have you in the Purity Woods family!
Face wash and Maple serum
Wonderful products, but they did not agree with my skin. Requested a refund. Customer service was great.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Thank you so much for your kind words about our products and customer service! We're truly sorry they didn't suit your skin—everyone's skin is wonderfully unique, and we appreciate you giving us a try. We're glad to hear our team could assist you quickly and kindly with your refund.
Sincerely,
Purity Woods
From 1 to 3 to more bottles
I first bought one bottle to try it. The results were remarkable.
I then bought 3 bottles, and got one for my mom (85) she really liked it as well. The service was also very prompt and clear when I needed to reach out.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
That’s wonderful to hear—thank you so much for sharing! We’re thrilled that the results impressed you and that your mom is enjoying it too. It really means a lot to know the experience and service met your expectations.
Sincerely,
Purity Woods
Lacking customer service
Although i am happy with most of the products, the lack of customer service makes me a dissatisfied customer.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Thank you for your feedback, and we're truly sorry to hear about your disappointment. While we're glad you're happy with most of our products, we understand how vital great customer service is to your overall experience. We are attempting to reach out and connect with you directly to help resolve any concerns. If you haven’t seen our messages, please check your inbox or feel free to reach back out at your earliest convenience—we’re here and ready to make things right.
Sincerely,
Purity Woods
Love It
I have been using this product for around 6 months now and I can see a difference in my complexion. I now have all of their products and this will now be the only product that I use on my face.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
That’s such fantastic feedback—thank you for sharing! We're so glad to hear you've seen a visible change and have made our products your go-to for skincare. It means the world to us to be part of your daily routine.
Sincerely,
Purity Woods
I love Purity Woods
I love Purity Woods! I’ve used their day/night cream plus age defying serum for a few weeks and recently received a random compliment about my skin :)
30. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
That’s amazing—we love that kind of story! It’s always such a great feeling when others notice a change, especially when it comes from just a few weeks of care. Thanks for trusting Purity Woods with your skincare ritual! ✨
Sincerely,
Purity Woods
I had a great experience withcustomer…
I had a great experience with customer service as I had made a request that required personal specific attention. My request was handled by Kristen with kindness and efficiency, would highly recommend this company!
23. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kristen provided you with the attentive and efficient service you deserved. Our team takes pride in delivering personalized care, and your kind words motivate us to keep striving for excellence. We truly appreciate your recommendation and look forward to assisting you again in the future!
I am in love with Purity Woods…
I am in love with Purity Woods products! I have been using the Dream Cream, Facial Cleanser & Elastin Boost Hyper-Lift Serum for the past 6 weeks & have seen tremendous results already. Fine lines, wrinkles & puffiness under my eyes are GONE! I am almost 57 years young & have never had anyone say kind words about my skin until using these products. I have had 3 people in the past two weeks tell me how amazing my skin looks. Such a good feeling to have others notice the differences and not just myself. I will continue to be a raving fan & user of the Purity Woods product line.
16. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
That’s really great to hear—thank you for sharing your experience. We’re glad the products are helping you feel more confident in your skin and that others are noticing too. It’s always encouraging when your efforts start to show. We appreciate you being part of the Purity Woods community.
Sincerely,
Purity Woods
I Look Ten Years Younger!
I love that the products are made with natural ingredients, they are non-greasy and that they make me look and feel 10 years younger. I am so glad I discovered Purity Woods!
22. januar 2025
Anmeldelse skrevet uten oppfordring
Purity Woods is an exceptional regimen
Purity Woods is an exceptional regimen. The natural ingredients in the formula have beneficial results. The skincare product line fulfills my expectations. The customer service response is efficient and knowledgeable. Thank you.
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
It's wonderful to hear such positive feedback! Your experience with Purity Woods truly shines through your words. Natural ingredients can make such a difference, and it's fantastic that the products met your expectations. Thank you for sharing your thoughts! 🌿
Purity Woods
Products ok…
Dry skin rejuvenation cream is gritty and greasy. I have to rub it in between my hands first before the grittiness goes away. For use on hands it’s way too greasy. I have their other products which are fine but I won’t purchase again. No difference in my skin and they’re not EWG rated.
8. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Dear Patricia,
Thank you for taking the time to share your experience with our Dry Skin Rejuvenator+ Hand Balm. We're sorry to hear that the product didn't meet your expectations.
The grittiness and greasiness you mentioned are certainly not the experience we aim to provide. We will pass along your feedback to our product development team to investigate and address these issues.
While we're pleased to hear that you've had positive experiences with our other products, we regret that this one didn't work out for you.
Your satisfaction is very important to us, and we would love the opportunity to make this right. Please contact our customer service team so we can offer you a solution that ensures your continued trust and satisfaction with our brand.
Thank you again for your feedback.
Sincerely,
Purity Woods
We've been trying to order product for…
We've been trying to order product for a couple weeks and we get very spotty responses from the customer care team. We think we ordered correctly this time but we haven't receive an email and their chat is very slow to respond. I question the validity of this company's customer service practices.
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Thank you for reaching out to us Peggy - I hope this message finds you well.
I am sincerely sorry for the inconvenience you’ve experienced with the recent declined charge on your credit card. I understand how frustrating this situation can be, and I want to assure you that we are committed to resolving this issue promptly.
I see that our customer service team has spoken with you multiple times regarding this matter. Please know that our team has been exceptionally busy due to the Black Friday rush, but we are dedicated to resolving your issue. Could you provide any additional details or the specific error message you received? This information will help us better understand and address the problem. Alternatively, contacting your credit card issuer might reveal if there are any blocks or issues from their end.
Thank you for your patience and understanding. We truly value your business and are committed to making this right for you.
I love it and I have quite sensitive…
I love it and I have quite sensitive skin. Can't buy it in UK though 🙁
6. januar 2024
Anmeldelse skrevet uten oppfordring
Love These Products!!
I love these products and have seen a significant improvement in the radiance of my skin. It does tighten the skin, but not in a drying way. Smells great too! Couldn't be happier!
2. desember 2023
Anmeldelse skrevet uten oppfordring
Never received my order
Never received my order or a refund or a response to any of my emails. Very bad as I’m now £150 out of pocket.
22. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Thank you for reaching out to us Angela - I'm so sorry to hear about your experience. Our customer service team is reaching out to the shipper to see where your package is and why you have not received it yet. We apologize for any inconvenience this may cause you and we appreciate your patience and understanding. Once we have more information on your package, we will reach out to you via email or phone to update you on the status of your package.
Overcharged order was refunded
As a first-time user of this product, I ordered 3 bottles of the dream cream and was charged twice. Six bottles were sent in one box. I notified the company, but it was over a month before the situation was resolved. However, they did refund me in full for all 6 bottles, which was unexpectedly generous, and reported that they have taken measures to ensure this type of error doesn't happen in the future. Although the experience was annoying, I'm happy with the way Purity Woods chose to resolve it.
10. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra store.puritywoods.com
Hi Sandra,
Thank you for taking the time to write a review for us. Although it's difficult to hear the not-so-good stuff, we appreciate you sharing your experience and will use it to improve our processes moving forward. We have refunded your order in full.
If there's anything else we can do, please contact us at customerservice@puritywoods.com or 1-800-535-8418.
Sincerely,
Purity Woods
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