Insta360 Anmeldelser 40

Ich kann nur sagen, einfach Finger weg von diesem Shop. Der Händler sitzt in China und die Ware kommt aus Polen. Briefkastenfirma in Berlin=Rechtsfreie Zone. Bedeutet der Shop ist nur auf Betrug aus. Wir haben mittlerweile Anzeige wegen Betrug und Unterschlagung gestellt und einen Anwalt eingeschaltet. Kauft lieber GoPro

Subiect: Experiență inacceptabilă: Blocarea utilizării produsului (Insta360)

​Rating: ⭐ / 5

​Sunt extrem de dezamăgit de politica celor de la Insta360 privind activarea dispozitivelor. Am achiziționat o cameră, iar în momentul de față dețin un obiect fizic inutilizabil deoarece producătorul refuză să permită activarea acesteia prin aplicație fără prezentarea unei facturi de achiziție.

​Este de neînțeles cum un hardware plătit integral este „luat ostatic” de un software care condiționează funcționarea de documente fiscale. Există numeroase situații legitime în care nu mai deții factura (cadouri, achiziții second-hand de la persoane fizice sau pur și simplu pierderea documentului după o perioadă).

​Puncte critice:

​Proprietatea asupra produsului: Odată ce am cumpărat camera, ar trebui să am dreptul de a o folosi fără bariere software arbitrare. ​Lipsa de flexibilitate: Suportul tehnic refuză orice soluție alternativă, transformând un produs premium într-o „cărămidă” electronică (e-waste). ​Experiența utilizatorului: Nicaieri pe ambalaj nu scrie clar că dispozitivul nu va funcționa deloc fără dovada achiziției încărcată în serverele lor.

​Nu recomand acest brand oricui dorește să aibă control deplin asupra echipamentului pe care îl cumpără. Dacă nu aveți factura salvată într-un seif, riscați să rămâneți cu o cameră de sute de euro pe care nu o puteți porni.

​Rușine, Insta360!

The Insta360 camera is fantastic and exciting in the outdoors athletic movement!

Day after ordering a package (which originally had a 7 day wait for stock) I contacted customer services to try to amend the order. On live chat for 30 mins but 10 mins after contacting them (and waiting), surprisingly order moves to despatched phase and agent says nothing more can be done and that I should keep the one item (that I actually wanted to exchange for a more expensive item) rather than return it for a refund as would have to pay for return shipping.

Used Klarna to pay in installments and the process was smooth. The store checkout accepted it and were no extra fees. Shipping was fast too.

Spent £430 on a insta360 S 3 and customer service won’t let me refund it! It’s worst camera in low light and flicking even when on auto. I want my money back

This review is about Insta360 Customer Support, not their products. In a word, Insta360 Customer Support was horrible.

Background: I bought the Insta360 X4 Basic Bundle through the Insta360 online store. It was shipped using Amazon, and arrived a day or two later. So, *sold* by Insta360 and *shipped* by Amazon.

The Issue: The X4 box had the camera and all the parts (battery, cable, etc.) but was missing the Lens Guards. This is where everything fell apart and Insta360 fell down.

The Failure: I contacted Insta360 about the missing lens guards, only to have them tell me “Because it was an Amazon order, you must go to them.” What?? It was an Insta360 order, from the Insta360 online store, with an Insta360 Order Number. Nonetheless, I contacted Amazon. They pointed the finger back at Insta360, citing them as the seller. Besides, there was no Amazon Order Number for Amazon to work with. This back-and-forth finger pointing between Insta360 and Amazon went on FOUR TIMES via chat and email. Over 2 hours of my time altogether, denied by each party four times with the same answer, all over $30 lens guards.

The Resolution: I sent a final email to Insta360 just to express my frustration, point out the black hole/endless loop they’d found (created?) between Insta360(seller) and Amazon(shipper), and let them know I’d be posting reviews of their horrible Customer Support. Surprise! They responded to that email and said they’d reconsidered and would ship me the missing Lens Guards.

Conclusion: Insta360 agents used cut-and-paste verbiage every time, like “We’re sorry” and “We understand how frustrating this must be” and “Since this was an Amazon order”[it wasn’t]. They clearly didn’t read what I was telling them, and they wouldn’t budge, *until* I said I was writing reviews about this experience.

Bottom Line: Be wary of Insta360 Customer Support and for goodness sake, don’t buy anything from the Insta360 store that will be *shipped* by Amazon, or you may end up in their endless loop of finger pointing if there’s a problem.

Customer service is absolute garbage. I purchased the warranty and also signed up for the monthly subscription which includes a warranty as well. A piece broke on it and yet it isn’t covered under either warranty. I sent it in for repair and they shipped it back to the wrong address. Fed Ex said that the address could be corrected but that only the shipper could correct it. I spent 2 weeks trying to get them to call and correct the address but they never did. It was supposed to be returned to the shipper and now they claim it got lost. But they won’t provide me a tracking number, replacement, or even respond to me. It’s been 2 months now since they received it and I was adamant that I needed it for a trip coming up.

J’ai acheté le support sac à dos / harnais de la marque Insta360 l’année dernière, avant de partir au ski.
Prix : environ 80 €.

👉 Utilisé une seule fois.
👉 Cassé dès la première utilisation.

Lors de ma sortie, la tige en fibre de carbone s’est littéralement brisée, nette, sans choc particulier ni mauvaise manipulation. Résultat : la caméra s’est détachée et est tombée dans la neige.
Heureusement, une personne derrière moi m’a interpellé pour m’indiquer que ma caméra était tombée, sans quoi je l’aurais probablement perdue définitivement.

Je précise que :

le produit était neuf

utilisé dans des conditions normales, précisément pour l’usage pour lequel il est vendu

je n’ai aucune vidéo de la chute, car l’enregistrement n’était pas encore lancé (ce qui est logique au moment du départ)

De retour de vacances, j’ai contacté le support Insta360.
S’en sont suivis plusieurs échanges, avec :

photos

vidéos

explications détaillées

👉 Conclusion du support : refus total de prise en charge.
Selon eux, le produit n’est pas défaillant et la responsabilité serait entièrement la mienne.

Autrement dit :

un accessoire censé être robuste et sécurisé

qui casse dès la première utilisation

et met en danger un matériel coûteux
→ n’est pas considéré comme défectueux par Insta360.

Résultat final :

80 € perdus

un accessoire inutilisable

aucune solution

aucune reconnaissance du problème

un sentiment total de mépris du client

Je trouve cela inacceptable, surtout pour une marque qui se positionne comme “premium”.
Un support qui casse net dès la première sortie est un défaut de conception ou de matériau, point final.

👉 Produit à fuir
👉 SAV décevant et fermé au dialogue
👉 Aucune prise de responsabilité

Je déconseille fortement cet accessoire, et plus largement la confiance accordée à Insta360 sur ce type de matériel de fixation, où la sécurité de la caméra est pourtant essentielle.

Commande passée sur le site Insta360 le 24/11/2025 pour un montant de 551 €.

Le colis a été déclaré « livré » par le transporteur, alors qu’il ne m’a jamais été remis.
Aucune remise en main propre n’a eu lieu, aucune signature n’a été recueillie,
le colis ayant été prétendument déposé dans une zone commune non sécurisée
(au-dessus des boîtes aux lettres).

Ce mode de livraison ne constitue pas une preuve de remise effective au sens du
Code de la consommation.
Conformément à l’article L216-4, le vendeur demeure responsable du bien
jusqu’à sa remise physique au consommateur.

Malgré de nombreuses relances, Insta360 n’a fourni aucune preuve de livraison valable
(récépissé signé, identification du destinataire)
et n’a proposé ni remboursement ni solution conforme à ses obligations légales.
Le service client a ensuite cessé toute réponse.

Le client se retrouve contraint d’engager seul des démarches administratives lourdes
(banque, assurance, dépôt de plainte) pour un manquement relevant de la responsabilité du vendeur.

Cette expérience révèle une gestion défaillante des litiges liés à la livraison
et un manque de considération envers le consommateur.
Je ne recommande pas cette entreprise.

Nice to have free shipping even when ordering from abroad. Got my X5 accessories within 8 days. Wouldn't mind a few more shipping options, but no major complaints.

I purchased 4 Go series and needed to return two for another device. I spent $1,300. I have tried multiple times to get help by email and online chat. No response to my emails and online chat cuts me off as soon as I tell them I need help with an exchange

I should have used better judgement when I saw their bad reviews and low ratings

Never buy this product and definitely never buy directly from Insta360

I ordered the GO 3 mount pack and it arrived in a sturdy envelope. Everything was in place and well made. The store was easy to navigate and I had no issues checking out.

Their customer service was great when I had an issue with the tracking page not updating. They followed up and the package arrived on time. Appreciate the help.

Order number
INSSG61625111812371301145D over a month delay on my order. terrible customer service. don't trust them .

Had a solid experience buying my GO 3 camera from the Insta360 site. Checkout was smooth, and delivery took about a week. Camera arrived working perfectly.

I purchased insta 360 camera bundle on official website, was super excited as always wanted to try this and use on ski trip, got email confirmation it was dispatched, after few days no further email updates, checked tracking updates and says it's been delivered and proof of delivery is picture of some random road not showing anything remotely related to my house or even actual item, I flagged this with customer service but they could not care less, after days of emailing they offered me 10% discount and to buy it again, it's unbelievable!! Why would I pay again for something I never received?! They telling me that they challenged handler ( Royal Mail) but claim was rejected, in my mind why would that be a problem of mine? I did not ask them to use Royal Mail, and if they scamming them they still should resend my item with someone else making sure will arrive and then battle delivery company themselves! If something been paid should be delivered or ask for collection

Bought an X5 for my brother through the store and it shipped to him directly. Delivery went fine and the packaging was intact.

One star, just like the number of items I actually received out of the two I ordered back in August.
I purchased a mic windshield cover and a 512GB microSD card, but the microSD never arrived.

I immediately contacted customer support to report the issue, but I was not refunded or compensated in any way because I didn’t have an unboxing video proving the missing item. Honestly, I never expected to need to film myself opening a package (especially from a company like Insta360, from which I expected reliability and professionalism).

So here’s my advice to all future buyers: record your unboxing, just in case.
It’s frustrating that such excellent cameras and accessories are paired with such disappointing service and delivery reliability.

Bonjour , je déconseille fortement l’achat d’un quel conque appareil au sein de se site j’ai acheter un appareil insta 360 go s 3 l’appareil est arrivais défectueux beug écran multicolore le site ne question ne répond pas aucun nouvelle je vais sûrement devoir portais plainte