Ordering was straightforward, quality is good and a great price. Delivery notification came through on the morning of delivery. Unfortunately the pallet was a little too wide to access back garden v... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great service, delivery arrived fast and driver was really nice. Really loved the black limestone slabs I ordered but unfortunately one of the slab was broken which was bit annoying as can’t buy them... Vis mer
Selskapet har svart
Ordered 2 crates of limestone sets . Product came and was exactly as expected , good quality product. Delivery company did arrive later than the 4 hour time slot and left them in an awkward position o... Vis mer
Selskapet har svart
Great customer service from beginning to end of our purchase. I like to support local but prices were out of our league until I found these guys who had similar porcelain tiles at half the price plus... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Stonewise (Formerly The Stonemart)
Skrevet av virksomheten
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USKontaktopplysninger
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Storbritannia
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,2
Bra
159 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 84 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service and excellent product
Great service and excellent product - all the stone was evenly calibrated, regular size and good colour
12. mars 2025
Svar fra Stonewise (Formerly The Stonemart)
Hi Ian,
Thank you for your wonderful feedback! We are delighted to hear that you are pleased with the quality and consistency of our stone products. Your satisfaction is our top priority, and we look forward to serving you again.
Kind regards,
Aarti, Founder
Bad Experience - Would Not Use Again
Bad Experience - I would AVOID.
Not really one to leave reviews but felt compelled to on this occasion. I paid £50 for delivery of my order at point of purchase. On the day of delivery the delivery company advised that due to a road closure they were unable to deliver to me and that alternative delivery date would need to be booked. The Stonemart emailed me to advise that the cost to redeliver the following day would be £163.05 + FSC+ VAT (I assume that FSC is a fuel surcharge) Now, the road that was closed was over a mile a way from my house and despite the fact that I live in a semi-remote location there are several other routes to me - the delivery company just didnt want to travel the alternative route. After going backwards and forwards with The Stonemart via email (they refused to speak to me on the phone) they advised that there was nothing they could do and that this was final. My position was that this was an issue between them and their delivery partner. I asked to cancel the order, they stated that they would charge me £100 collection fee per pallet (three pallets) so £300 to collect, despite the fact that the stone had not been delivered to me. The issue was only resolved when I hired a van and went to the haulage company depot to collect the tiles myself (obviously at my own cost) I found The Stonemart very difficult to deal with, they would not speak to me on the phone and they didnt really care - it was my problem so to speak. So I am sorry to have to leave a bad review, but my experience was really bad.
15. januar 2025
Svar fra Stonewise (Formerly The Stonemart)
Hello James,
We sincerely apologise for the negative experience you had with your delivery. We understand your frustration regarding the unexpected charges and the difficulties you faced.
We are currently reviewing the circumstances of this particular case to understand why delivery was not completed on the initial attempt, considering checks should have been made to avoid delay in your delivery.
We are committed to addressing your concerns and would like to discuss this further with you.
Kind regards,
Aarti, Founder
Prompt delivery lovely stone
3. mars 2025
Svar fra Stonewise (Formerly The Stonemart)
Hi Jane,
Thank you for your kind words! We are delighted to hear that you appreciated our prompt delivery and the quality of our products. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Kind regards,
Aarti, Founder
Great service and good communication…
Great service and good communication with clients. Always delivery on time for my all orders. Reasonable price compare to others suppliers.
10. mars 2025
Svar fra Stonewise (Formerly The Stonemart)
Hello Pinder,
Thank you for your 5-star review! We are delighted to hear that you have consistently experienced great service, timely deliveries, and effective communication with us. Providing quality products at reasonable prices is our priority, and we are glad to have met your expectations.
We look forward to continuing to serve you.
Kind regards,
Aarti, Founder
Svar fra Stonewise (Formerly The Stonemart)
Hi Chistopher,
Thank you for your 5-star review and for highlighting our great service! We are thrilled to hear about your positive experience and look forward to serving you again.
Kind regards,
Aarti, Founder
No problems at all
No problems at all. I was well informed of the delivery date and time slot. Delivery was on time, and most crucially there were no slab breaks! All slabs were in good condition due to being well fastened together. Delivery guy was very helpful and friendly too.
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stonewise (Formerly The Stonemart)
Hi Adrian,
Thank you for your wonderful review and the 5-star rating! We are delighted to hear that you were happy with our service during delivery and the quality of our product. Your satisfaction is our top priority, and we look forward to serving you again.
Kind regards,
Aarti, Founder
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with kept me in the loop over my order rang me back multiple times when I called & the call cut off ect
19. februar 2025
Svar fra Stonewise (Formerly The Stonemart)
Hi Rachel,
Thank you for your amazing review! We are delighted to hear that you had such a positive experience with our team and that our efforts to keep you updated and promptly return your calls made a difference.
Your feedback motivates us to continue delivering brilliant service. We look forward to serving you again soon!
Kind regards,
Aarti, Founder
Svar fra Stonewise (Formerly The Stonemart)
Hello Mark,
Thank you for your review, and for rating us 5 stars. We are so glad our quick delivery and quality samples met your expectations. We appreciate your support and look forward to serving you again.
Regards,
Aarti, Founder
Slate Slabs
Order delivered on time as promised.
Condition oc material was excellent.
I was kept fully up to date with progress of my order regularly.
25. februar 2025
Svar fra Stonewise (Formerly The Stonemart)
Hello Nick,
Thank you for your fantastic review!
We are so happy to hear that your order arrived on time and that the condition and quality of the slate slabs met your expectations. Keeping you updated throughout the process is a priority, and we are glad it made a difference for you. We look forward to serving you again soon!
Kind regards,
Aarti, Founder
Communication is Key
No communication on delivery which was booked in a month prior.
Had to chase after sitting in all day and now version 3 as to why no delivery
Very poor
15. februar 2025
Svar fra Stonewise (Formerly The Stonemart)
Hello James,
We sincerely apologise for the inconvenience and frustration caused by the delivery issues. We completely understand how important timely communication is and regret that you had to follow up on the situation.
After investigating, it appears there was a miscommunication from the depot, which led to the confusion. Typically, all pre-booked shipments are delivered on the scheduled date, and if any delays or rescheduling occur, the depot informs us so we can promptly update our customers. Unfortunately, in this instance, we did not receive any communication from the depot. Upon following up after your inquiry, we were informed that the driver had to return due to illness.
However, as soon as we became aware of the issue, we worked to clarify the situation and find the best possible resolution for you.
Customer satisfaction is our top priority, and we are continuously working to improve our service. We truly appreciate your patience and the opportunity to make things right. If there is anything further we can do, please feel free to reach out.
Kind regards,
Aarti, Founder
Fast delivery and good product
30. januar 2025
Svar fra Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you for your 5-star review! We are delighted that you are happy with the fast delivery and quality product. Your feedback means a lot to us!
Kind regards,
Aarti, Founder
Reviews are falsified by owner
Having had the company refuse to admit fault in the materials they sent me I left a review (my first every review on a company, as I was that upset in how the transaction has gone). I was then contacted by the company owner after I left my review with him asking to pay me to remove the review on here. He then never emailed back to my response.
Be very wary of this company as I imagine all their poor reviews to be paid off, leaving a false view on how bad this company are, trying to trick others into their poor products and services
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stonewise (Formerly The Stonemart)
Hello Jake,
We are very concerned to read your review and strongly deny the accusation that we offered payment for its removal. This is not in line with our business ethics or how we operate.
We always aim to provide excellent customer service and address any issues raised. We would genuinely appreciate the opportunity to understand the situation our customer experienced and work towards a resolution, if that is still possible.
If we are able to resolve the issue and the customer is happy, then it is their choice to revisit their feedback. We never offer payment for amending reviews.
Please feel free to contact us to discuss your concerns further.
Kind regards,
Aarti, Founder
Svar fra Stonewise (Formerly The Stonemart)
Hi Richard,
Thank you for your fantastic review! 😊
We are glad you found our prices great and delivery speedy. We look forward to serving you again in the future!
Kind regards,
Aarti, Founder
Svar fra Stonewise (Formerly The Stonemart)
Hi David,
Thank you for your kind words and leaving us a 5-star! 😊
We are glad you had a smooth ordering experience and appreciated our communication and delivery. Looking forward to serving you again! 💛
Kind regards,
Aarti, Founder
The company was efficient
The company was efficient, professional and delivered expectations promptly
20. januar 2025
Svar fra Stonewise (Formerly The Stonemart)
Hi Christine,
Thank you for your wonderful review and for leaving us a 5-star rating! We are glad to hear that you found our service efficient and professional. Your support means a lot to us! 😊💛
Kind regards,
Aarti, Founder
Great product at the right price, delivery could be better, was a day late and delivered to my home address when it should have come to the job location I gave them.
Great product at the right price, delivery could be better, deliverd to wrong address and a day late.
16. januar 2025
Svar fra Stonewise (Formerly The Stonemart)
Hi Anthony,
Thank you for your feedback and for rating us 4 stars! We are delighted to hear that you are happy with the product and found it to be of great value.
We sincerely apologise for the inconvenience caused with the delivery. Upon checking with our delivery partner, we were informed that the delivery required splitting down the pallet for access, which may have contributed to the delay. Additionally, the delivery was made to the shipping address provided at the time of placing the order. If there was a request to change the address that we may have missed, please let us know.
We will work towards improving our communication to prevent such issues in the future and enhance the overall delivery experience. Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Aarti, Founder
Svar fra Stonewise (Formerly The Stonemart)
Hi Tracey,
Thank you so much for your 5-star review! We are thrilled to hear you were happy with the timely delivery and our service. We look forward to serving you again in the future!
Kind regards,
Aarti, Founder
Would benefit from a better delivery
The product could be very good if received as described. However, sadly the delivery was very poor.
The operator refused to deliver onto our drive and left the pallet half on a public footpath and half blocking the entrance to our drive. Furthermore, when we unpacked to move the slabs onto our property we discovered several tiles were broken and chipped at the corners, including a totally cracked large tile.
I will be laying the patio once the weather improves, and would appreciate a pattern to follow having given you length and width dimensions of our requirement.
16. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stonewise (Formerly The Stonemart)
Dear Richard,
Thank you for your feedback and for taking the time to share your experience. We are truly sorry to learn about the issues you faced with the delivery and the condition of some slabs.
Unfortunately, as we have to rely on third-party pallet networks for deliveries, there are occasional instances where their drivers or staff may make mistakes in placing the goods. However, we will forward your feedback to the haulier to help improve their service.
We are also happy to assist you with a laying pattern for your patio. We will share the laying pattern on your email.
Thank you for choosing The Stonemart, and we hope to exceed your expectations in the future.
Kind regards,
Aarti, Founder
Good product and comms, very poor delivery.
The product and communication was excellent, the delivery was very poor. The driver simply couldn’t drive, we’ve had some big deliveries as part of our project and the driver couldn’t reverse a van onto the drive.
2. januar 2025
Svar fra Stonewise (Formerly The Stonemart)
Hello Stuart,
Thank you very much for your review and kind words about our product and communication. We are truly sorry to hear about your experience with the delivery.
As we use third-party pallet network services for heavy deliveries, there can sometimes be limitations due to the hauliers' drivers and their individual expertise. However, we take such feedback very seriously and will forward your concerns to the haulier to ensure improvements in their services.
We truly value your feedback and thank you for your patience and understanding.
Kind regards,
Aarti, Founder
Very good product
Very good product, delivered on time, easy to lay, as long as you make allowance for the slight variations in thickness of the cobbles, which is clearly stated in the blurb. Fantastic look when laid.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Stonewise (Formerly The Stonemart)
Hello Holly, thank you so much for your kind words and for leaving us a 5-star review! We are delighted to hear that you’re happy with the product and delivery. The slight variations in thickness are part of the natural charm of cobbles, and we are glad you found the guidance in the product details helpful. We hope you enjoy the finished result for many years to come!
Regards, Aarti
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.