Shocking customer service experience and delivery lead times. Ordered in June and just received today, no indication of delay to start and given about 4 different dates. Product very nice bu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This bed is flawless. It’s heavy and stylish and beautifully, beautifully oiled (I chose a greenish wood stain). It’s been painted with such care, it looks like a work of art. We also purchased the ma... Vis mer
Quality product / Excellent service I found every staff member helpful from start to finish including the delivery driver! Everyone I dealt with at this company was absolutely lovely and went above... Vis mer
Ordered an Eames lounge chair, I received an email from Lauren after ordering to notify me there would be a slight delay on this which I wasn’t surprised about due to Brexit, COVID etc. It was deliver... Vis mer
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Very happy with my lockington bed
Very happy with my lockington bed! There was a slight delay, but the customer service team kept me in the loop! Very well made , better than expected.
Top service
Came across this company when I was after some bar stools for my home bar (project lockdown). They’ve since survived many parties and had loads of compliments. Came rather quick and packaged well. Top service cheers
All good
All good, can’t grumble! Thanks would highly recommend.
I couldn’t be happier
I couldn’t be happier, my marble table and six tulip chairs arrived today, great Communication, and a friendly service, very happy thanks.
Fantastic experience
Fantastic experience. The customer service was very good. I was kept in the loop throughout the whole process.
I took my delivery yesterday and I’m very pleased with it. Hat’s off to them in these challenging times.
Quality of my eames lounge chair…
Quality of my eames lounge chair Surpassed any expectations, very happy, good quality leather! I will definitely recommend stonebutterfly. Thanks Tim.
This is the first time I’ve ever…
This is the first time I’ve ever reviewed a company, but I feel stonebutterfly went over and beyond, great customer service, I highly recommended the white glove delivery, well worth the extra £55 to top it off my marble tulip table looks Sublime. 😍
Ordered a customised bed and it’s…
Ordered a customised bed and it’s wicked, looks well smart. The delivery driver went out his way to make sure got into my house without any damages. Thanks guys have a happy Christmas
Great find
Great find! I ordered my wife's Christmas present. Fast delivery and quality item. I would recommend.
Lovely furniture but customer service needs improvement
Ordered table & chairs in November and was promised delivery for Christmas. By mid December, I was ringing twice a week to check progress, only to be put in a telephone queue for 20 minutes at a time then to be fobbed off or put through to answerphone. Emails ignored, phone messages unanswered, promised call back never came. Finally got a call back after I left a very poor review. Such a shame as now it has arrived, the furniture is beautiful! No way to run a business - sort it out, Stone Butterfly!
*UPDATE: after delivery, I noticed flaws in the fabric on two of the seat pads. I contacted Stone Butterfly; they emailed back within the hour and I was promised replacements. I wasn't holding my breath but two new seat covers have arrived this morning - thank you Ryan! Hopefully, this heralds a much better customer service all round!
All good
All good, great communication, products as described , thanks
Credit where it's due ...
Having felt there was no other choice but to post a poor review due to the way I was treated (delivery delays and lack of communication) I am pleased to say that finally Ben has taken responsibility and sorted out the problem and helped me to understand why these issues arose in the first place.
Good customer service recognises when the customer has been let down, owns the situation and puts it right - this is what has now happened. It would have been better if this had occurred some time ago - but we've all had a pretty challenging year - so I'll cut SB some slack!
Now I await the arrival of our chairs - and if they are as good as others say they are we may well be ordering a couple more!
Didn't think I'd be saying that a few days ago! - but credit where it's due ....
(I'll let you know what we think of the quality once we get to "park" ourselves on them!!))
Have a good Christmas everyone at SB!!
Fast delivery
Fast delivery, great lounge chair. I will buy again.
Happy customer
Black Friday order arrived quicker than I expected. Nice and easy to assemble. Much appreciated.
Thankyou stonebutterfly
Thankyou stonebutterfly, really happy with my Purchase , there was a delay, but hay what’s new! The finish on bed is Exceptional, well worth the wait, I’ll definitely be back an order a bed for my daughters room. Thankyou .
Great choice
Great choice! I visited their showroom. Very friendly staff and high quality products. I ordered a table set that I
saw during my visit. I just took delivery and I’m very pleased with it!
10/10 for my bed delivery
Great egg chair
Great egg chair. The quality is really good.
I recommend. I will order again for sure!
Very happy with the quality of my eames…
Very happy with the quality of my eames lounge chair, I would recommend.
Great website
Great website! Fast delivery and quality products. I recommend!
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