Stone & Surfaces Direct Anmeldelser 2 685

TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Ordered 16 pallets of riven sandstone. Was able to agree a good price including delivery by Moffat (forklift) which was essential for our site. Unfortunately the Moffat broke down and the delivery dri... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Always great service and quality products at competitive prices. Their 3rd party couriers have always been helpful too. Recieved my 6th order now and will always be my first choice for slate or sto... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

This was our 2nd order (12mths apart) from stone & surfaces. We ordered the same slate as wanted to extend the work we did last year. The slate is a great match & delivered on a pallet to our garde... Vis mer

Vurdert til 5 av 5 stjerner

Would definitely recommend and will use Stone & Surfaces Direct again. Great slate chippings, decent size pieces and very thick. More grey than blue but not an issue for me, also minimal amount of d... Vis mer

Informasjon om virksomheten

  1. Natursteinleverandør
  2. Aggregatleverandør
  3. Flaggbutikk
  4. Forhandler av produkter for landskapsforming
  5. Leverandør av brolegningsutstyr
  6. Steinleverandør

Om Stone & Surfaces Direct

Skrevet av virksomheten

Here at Stone & Surfaces we specialise in the supply of natural stone and man-made products for use in exterior and interior surfaces such as the floor, wall, external terrace, paths, driveways and planting beds.

Our portfolio of products includes:-

• Decorative slate aggregates.

• Paving and rockery.

• British stone walling.

• Stone, wood & concrete surface veneers.

Many of the above products can only be purchased through Stone & Surfaces Direct.

Our portfolio of light weight, thin surface veneers include slate, stone, wood, concrete and metal finishes that can also be applied with a unique magnetic fixing system.

Why are we different?

We are different from other online companies because we show all our customers the material source and origin of manufacture, which means there is a chain of custody for any products purchased.

All of our supply partners are vetted to ensure their compliance with industry standards for the raw materials used and the products manufactured, as well as their quality and ethical compliance.

This process of assessment emanates from over 30 years’ plus experience we have in the extraction and manufacture of natural stone and related products, ensuring only the best quality products are offered.

Close attention to industry best practises means we are also valued members of The Stone Federation of GB, the official trade association for the natural stone industry and liaises with government on technical standards in the industry.

Our customers can buy with the confidence of knowing that in the unlikely event there is an issue with any products purchased, there is complete traceability through to the source to ensure any issues are resolved and the product is replaced or fixed with minimum disruption.

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Why we are different?

Skrevet av virksomheten

We offer products DIRECT from the source.
We are committed to sourcing the highest quality products Direct from the quarry and manufacturing source to ensure our customers get the best value for money purchases.

Our Quality Promise

Free replacement or returned

If our product does not meet the standard expected we will replace Free of charge or offer a full money back guarantee.

Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 55 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Would order again

Fantastic advice via the text service from the start . I was worried about them being able to deliver due to my driveway and road. Was advised on type of bag to order and easily sent photos to confirm they could deliver to me. The guy sorted it out so I didn't have to worry and there was no confusion .
Website was easy to use and it was easy to place the order.. Competitively priced .
The delivery driver was fantastic and able to exceed expectations and because he could drive was able to place the bags far neater than I thought possible . Hassle free delivery . The bags were well filled and look like great quality. I would purchase from stone and surfaces again.

31. oktober 2025
Vurdert til 4 av 5 stjerner

Good service apart from not emailing or…

Good service apart from not emailing or messaging me on the morning of delivery.

2. november 2025
Logoen til Stone & Surfaces Direct

Svar fra Stone & Surfaces Direct

Hello , many thanks for your message. All our third party couriers are instructed to send text ETAs or call in advance. We are sorry you did not receive that. Occasionally some depots use agency personnel who may not have the equipment to send this information and we therefore provide a 24 hour contact centre so you can reach out for any information. We pleased you were happy with the rest of your experience. Kindest Regards

Vurdert til 5 av 5 stjerner

Always outstanding service

Always outstanding service. Orders are easily tracked and delivered on the expected date. Stone quality has been excellent as well. Highly recommend!

22. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Great customer service

The product itself was perfect. I was able to choose a specific delivery date and pricing was really clear.
The confirmation email said I’d get a time slot for delivery the day before, however this didn’t happen. I called the morning of delivery and they quickly phoned back to tell me I had an afternoon slot which would likely arrive between 2-4pm. Delivery arrived at 12:30pm.
Very happy with customer service from stone and surfaces.

27. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful Slate and Great Service

Ordering online was easy. Plenty of communication via email to ensure you understood the terms and time of the delivery.

Delivery arrived as detailed in the email, the driver was very polite and dropped the jumbo bags where I needed them.

Once the slate was in its final place, I washed it off with the garden hose. The quarry dust washed away and all the beautiful colours of the slate come through.

24. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer service

I ordered a 1/4 size Raj Green Porcelain Project pack.

There were initial issues with the delivery being delayed due to a damaged pallet but I found that the SSD team were highly responsive and quickly resolved the issue without any fuss.

I highly recommend SSD to others.

28. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service again

Great service, I have used Stone & Surfaces Direct on three occasions now, super fast reliable delivery and very competitive price.

14. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordering was fine and it was delivered…

Ordering was fine and it was delivered within timescales given but delivery was awful, the guy refused to move the palate off the pavement so it blocked it and he was unhelpful, rude and we would never use the company again because of him.

16. oktober 2025
Logoen til Stone & Surfaces Direct

Svar fra Stone & Surfaces Direct

Hey Luisa,

Thank you for your feedback, and I’m really sorry to hear about the delivery experience you had. That’s certainly not the level of service we expect from our courier partners.

I’ve already expressed this to our third-party couriers and the depot that handled your delivery, so the incident can be properly addressed with the driver involved, and I have also followed up with the necessary information regarding your order. While we do not have jurisdiction over what happens next, we hope that the depot in question flags it up for review and investigates the matter internally, which they have expressed to us earlier today.

In the event you decide to order with us again, please just let us know directly via email or phone call, we’ll make sure to use another courier to hopefully avoid anything like this happening again.

Sorry once again for the frustration this caused, and thank you for bringing it to our attention.

We hope, despite this, your order arrived as expected.

Please don't hesitate to reach out to me or one of the team if you need anything else. I'm more than happy to help going forward.

Kind regards,
Jordan

Stone & Surfaces Direct

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