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Clearwater Products T/as Sterling Anmeldelser 

114
TrustScore 5 av 5

4,9

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Vurdert til 5 av 5 stjerner

Excellent service from Kaitlin today. It's so refreshing to find first class care such as this in today's world. It almost (almost!) makes you feel like there's hope for customer service in the UK aft... Vis mer

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Vurdert til 5 av 5 stjerner

Is for the first time being a customer to this company. Unfortunately once I fix the tap, appears a leaking. I contacted the company and after I sent them the proof of fault they decided to replace t... Vis mer

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Vurdert til 5 av 5 stjerner

We purchased a Clearwater tap from our local kitchen supply store. Unfortunately a few of the mounting parts had been left out of the packaging. I contacted customer service and spoke with Alex Hutc... Vis mer

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Vurdert til 5 av 5 stjerner

I cannot thank Sterling Sinks and Taps enough for their amazing help and understanding. Alex in the office was so kind and quickly passing my enquiry to the technical team. Within 24 hours, they... Vis mer

Selskapet har svart

Informasjon om virksomheten

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  2. Distribusjonstjenester

Skrevet av virksomheten

Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

114 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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4,9

Alle anmeldelser

(114)

78 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Sink tap was leaking from the spout…

Sink tap was leaking from the spout seals, they sent us new seals, we fitted them but it still leaked, so they sent us a new spout, we fitted this and it stopped leaking. We'll done Sterling you helped us out, thanks. Great service

3. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Stunning

I got the Kameo-X smart link and Loreto tap and there stunning. Were delivered really quickly and easy to install. Really easy to install and came with everything I needed

22. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely fantastic service and…

Absolutely fantastic service and products! I ordered a brushed bronze tap and undermount stainless steel sink. They are both great quality and came on time. Easy to install. I love the finish and they look and feel beautiful too. Definitely recommend.

21. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I had the most positive experience with…

I had the most positive experience with Clear Water company not only they are outstanding at services but their products are immaculate of very high standards. I have a beautiful sink from them and it is no wearing off always looks like brand new !

21. januar 2026
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Vurdert til 5 av 5 stjerner

Brilliant service and great products

Brilliant service and great products! We are returning customers and wouldn’t go anywhere else! We love our kitchen sink and tap and everyone always compliments it. We have just ordered another sink and tap for our utility. Great service and help again.

6. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Judge a company by how well it resolves a problem

You can always judge a company by how they deal with problems. Sterling were faultless.
We had a new kitchen mixer tap which sadly developed a small fault after 3 years. It had started to drip. I contacted Sterling as there was a 5 year guarantee but expected little, thinking I would be 'fobbed' off but no. Shout out to Chloe, who immediately sympathised, apologised and confirmed she would sort it. The fault was quickly identified and a replacement part sent, received the next day and the problem resolved. They went over and above to make sure I was satisfied. I don't buy new taps everyday but if the time comes I would happily buy from Sterling again.

6. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Clearwater Products T/as Sterling

Thank you very much for taking the time to share your experience.

We’re delighted to hear that you were happy with how your issue was handled and that we were able to resolve the problem quickly for you. Even with the highest-quality products, occasional issues can occur, and we believe the true measure of a company is how it responds when they do.

We’ll be sure to pass on your kind comments to Chloe — she’ll be thrilled to know her support made a difference. It’s great to hear that the replacement part arrived promptly and that the issue was resolved with minimal inconvenience.

Thank you again for your trust and recommendation. We truly appreciate your support and look forward to assisting you again should you ever need us in the future.

Vurdert til 5 av 5 stjerner

A Model for Excellent Customer Service

Unfortunately a product I received was damaged - a ceramic sink destined for my new kitchen. I contacted the company via an online complaint form and was amazed to receive a phone call and an email within an hour! The customer service was exemplary, I spoke with Becky who could not have been more helpful - she sorted everything out super-efficiently, without fuss and was an absolute pleasure to deal with. I highly recommend this excellent company.

16. desember 2025
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Svar fra Clearwater Products T/as Sterling

Thank you for your wonderful feedback.

We’re very sorry to hear that your ceramic sink arrived damaged, but we’re delighted that our team was able to resolve the issue quickly and efficiently for you. We understand how important it is for everything to arrive in perfect condition, especially for a new kitchen project, and we always aim to make the resolution process as straightforward as possible.

We’ll be sure to pass on your kind words to Becky — she’ll be thrilled to know her support made such a positive impression. Providing prompt, helpful, and friendly customer service is something we take great pride in, so it’s fantastic to hear this reflected in your experience.

Thank you for your recommendation and for choosing us. We truly appreciate your trust and wish you every success with your new kitchen.

Vurdert til 5 av 5 stjerner

Superb product and amazing Customer Support

The customer service provided by Sterling is 'faultless'! They never fail to amaze me with their level of support. The products are of very high quality. As a tradesman I value the availability of 'All' spares and unlike many companies Sterling keep them. I searched for weeks to find a Kitchen tap that ticked all the boxes and found their Bellatrix model with filter. I could not be happier! Thank you to Sterling for raising the bar with your Customer/Technical support. and giving me the confidence to recommend you and your product to my customers.

5. november 2025
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Svar fra Clearwater Products T/as Sterling

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear that both our products and customer support have met your expectations. Providing reliable, high‑quality products alongside knowledgeable and responsive customer and technical support is something we place great importance on—particularly for our trade customers.

It’s great to hear that the Bellatrix kitchen tap with filter met all your requirements and that the availability of spares has given you added confidence. We understand how important long‑term support and access to spare parts are, and we’re proud to offer this as standard.

Thank you for your continued support and for recommending Sterling to your customers. Feedback like this truly motivates our team and reinforces our commitment to raising the bar in both product design and customer service.

Vurdert til 5 av 5 stjerner

Hello we’ve had a tap made by sterling…

Hello we’ve had a tap made by sterling for quite a few years the after sales service they give is superb they are helpful polite a refreshing change from others I have dealt with many thanks all the best for the future regards Clive

27. oktober 2025
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Svar fra Clearwater Products T/as Sterling

Hello Clive,

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you’ve been using your Sterling tap for several years and that our after‑sales service has continued to meet your expectations. Providing helpful, polite, and reliable support is something we take great pride in, so it’s wonderful to hear your kind comments and that your experience has stood out compared to others.

Thank you again for your support and well wishes. It’s greatly appreciated, and we wish you all the very best too

Vurdert til 5 av 5 stjerner

Very efficient company

I have been a customer of Sterling for several years.
I had a problem with a cartridge leaking and within 48 hours it was all sorted. Great company and I felt like a values customer.

21. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Clearwater Products T/as Sterling

Thank you for your kind feedback and for being a Sterling customer for several years.

We’re really pleased to hear that the issue with your cartridge was resolved quickly and efficiently. Providing prompt after‑sales support and ensuring our customers feel valued is extremely important to us, so it’s great to know this came across in your experience.

Thank you for your continued trust and support — it’s truly appreciated.

Vurdert til 5 av 5 stjerner

Brilliant customer service

Brilliant customer service. Attended a job that a previous plumber ‘couldn’t locate replacement parts for’. Contacted customer service and had new tap cartridges delivered within 24 hours.

Highly recommend these guys, will 100% be using their products in future.

5*

6. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Clearwater Products T/as Sterling

Thank you for your fantastic review.

We’re delighted to hear that our customer service team was able to quickly supply the replacement tap cartridges and help get the job resolved — especially in a situation where parts had previously been difficult to source. We understand how important fast, reliable support is on the job, so it’s great to know the parts arrived within 24 hours.

Thank you for the recommendation and for your confidence in using and specifying Sterling products going forward. Your 5★ feedback is very much appreciated.

Vurdert til 5 av 5 stjerner

Great customer service!!

Thank you Sterling for showing customer service is at the forefront of your business. A very happy customer.

6. oktober 2025
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Svar fra Clearwater Products T/as Sterling

Thank you very much for your kind words.

We’re delighted to hear that you had such a positive experience and that our customer service stood out for you. Putting our customers first is incredibly important to us, so it’s always rewarding to know that this has been reflected in your experience.

Thank you again for your support — it’s tr

Vurdert til 5 av 5 stjerner

Excellent service by any standards.

Excellent service by any standards.
After an early hiccup with my order I received a fulsome apology and very rapid service.
Very helpful people, more than happy to recommend.

1. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Clearwater Products T/as Sterling

Thank you for your excellent feedback.

We’re pleased to hear that, despite the initial hiccup with your order, our team was able to put things right quickly and provide the level of service you expected. We believe that how issues are handled is just as important as getting things right first time, so your comments are greatly appreciated.

Thank you for your recommendation and for taking the time to share your experience.

Vurdert til 1 av 5 stjerner

My local plumbers merchant uses…

My local plumbers merchant uses sterling as a supplier. Although I have had this sink ( Tivoli Quarsil by Clearwater) stored for 2 years in its box. There were 2 cracks either side of the bowl and draining board. I would beware of stability of these sinks.

29. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Clearwater Products T/as Sterling

Thank you for taking the time to leave your feedback.

We’re sorry to hear about the issues you experienced with your Tivoli Quarsil sink. We understand that discovering cracks can be concerning. However, our composite sinks are manufactured to strict quality standards and are carefully inspected before leaving production.

We always recommend that products are checked upon delivery and installed within a reasonable timeframe. Unfortunately, we’re unable to take responsibility for products that have been stored for an extended period, such as two years. While we aim to be flexible where possible, this length of time is significant and can introduce factors outside of our control.

If a manufacturing defect is identified within the warranty period, we are of course happy to investigate and provide support through the original retailer or merchant.

We appreciate you sharing your experience, and if you would like to discuss this further, we encourage you to contact the merchant who supplied the sink so they can review the issue and advise on the next steps.
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Vurdert til 5 av 5 stjerner

Good customer service

I recently had a problem with my kettle boiler tank, I emailed Sterling and had an immediate response. The problem was dealt with efficiently and professionally within a couple of days, their customer service is excellent, I thoroughly recommend this company, and I couldn’t be without my kettle boiler tank. Thank you Sterling

23. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Clearwater Products T/as Sterling

Thank you very much for your kind feedback.

We’re delighted to hear that our team was able to respond quickly and resolve the issue with your kettle boiler tank efficiently and professionally. We understand how essential these products are in daily use, so ensuring minimal disruption is always our priority.

Thank you for your recommendation and for choosing Sterling. Your comments are greatly appreciated, and we’re pleased to know you’re enjoying the benefits of your kettle boiler tank once again.

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