Ana at Step Inside Portugal made my Portuguese tax experience extremely easy, and offered a lot of helpful additional advice about life in Portugal. I feel confident that my taxes were paid securely a... Vis mer
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I had met with several tax experts and they all provided different advice confusing me. One cost me a huge tax bill in the previous year without sharing his assessment with me prior to submission.... Vis mer
I've used this company for my Portugal taxes for 3 years now and have always been impressed and very happy with the service. Very prompt to respond to any questions, with clear information. I always f... Vis mer
I have used Step Inside Portugal since I moved to Portugal over 4 years ago. They are always available to answer a question and respond very quickly. I trust them to file my taxes here and plan to con... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Step Inside Portugal is specialized in expert tax advice, immigration support, and dedicated assistance for self-employed professionals. Additionally, we streamline the vehicle legalization process, ensuring a hassle-free experience. We guide Clients through every step, making Portugal their home with ease.
Kontaktopplysninger
-, -, -, Portugal
- +351910482686
- info@stepinsideportugal.com
- stepinsideportugal.com
4,9
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Amazing experience with Step Inside Portugal
Amazing experience. The team is very helpful, kind and attentive to all our needs. I can only recommend Step Inside Portugal! I'm very bad at admin, and they saved my life. Don't hesitate to work with them :)
29. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Heloise,
On behalf of the entire Step Inside Portugal team, we sincerely appreciate your kind words!
It’s incredibly rewarding to know that you had a great experience with our services.
Your feedback inspires us to keep striving for excellence and delivering the best support to our clients. We look forward to continuing to assist you on your journey!
Best regards
Legalisation of vehicles
I had the pleasure of using Step Inside Portugal for my vehicle legalization, and I couldn't be more satisfied with the service. From the very start, Rui was incredibly responsive and friendly, providing clear and thorough instructions every step of the way. Although the process was a bit lengthy—mostly due to IMT—the team at Step Inside Portugal made everything as smooth as possible.
Rui was supportive throughout the entire process, always available to answer questions. I highly recommend their services if you're looking for a reliable, professional team to help with car registration in Portugal! The value for the price was perfect.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Natali,
We sincerely thank you for your trust in Step Inside Portugal!
It’s a pleasure to assist you with professionalism and dedication at every step of the process. Our commitment is to provide excellent service, always with transparency and attention to detail.
Thank you for your feedback – your satisfaction is our greatest motivation!
Best regards
Very professional
Very professional, friendly and knowlegeable. I highly recommend them for anything regarding taxes for expats in Portugal.
26. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Álvaro,
Thank you for choosing Step Inside Portugal!
We truly appreciate your trust and are grateful for the opportunity to support you with professionalism and care. Our goal is to ensure a smooth and efficient experience, and we’re thrilled to know we’ve met your expectations.
Your positive feedback means the world to us!
Best regards
Simply amazing experience
I have no words to describe my immense gratitude to the StepInside team. They have been incredibly helpful in all matters related to immigration and taxes, making my move to Portugal an amazing experience. Their professionalism and friendliness are truly outstanding.
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Edson,
We sincerely appreciate your trust in Step Inside Portugal!
It’s a pleasure to assist you and provide high-quality service with the utmost attention and professionalism.
We’re delighted to have met your expectations and thank you for your feedback. Your satisfaction is our top priority!
Best regards
I recommend this company to everyone
I recommend this company to everyone. They helped me with becoming a resident of Portugal and took care of everything, registering me with the tax authority, helping me with my registration as a resident etc.
They also help with accounting and tax returns. Very friendly and professional service.
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with us.
It's always our goal to make the process as smooth as possible for our clients. If you ever need further assistance in the future, don't hesitate to reach out.
We’re always here to help!
Best regards
Excellent service
Excellent service, communication and information.
1. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Carlos,
Thank you so much for your feedback!
It’s very important for us to know that all our dedication is recognized. We hope you continue to trust us and reach out to us in the future.
Best regards
StepinsidePortugal has helped me clear the customs
StepinsidePortugal has helped me clear the customs for my car back in 2024. The process was somewhat difficult, with a lot of bureaucracy involved.
The company helped me from A to Z, throughout the whole process, with a lot of patience and customer-oriented approach. They are professionals who care of their clients, their needs, help navigate difficult local bureaucracy and make the result happen. At no time had I the feeling that this is about money. They put customer satisfaction and their reputation at stake, then follows the result, for both the client and the company.
The manager, who accompanied the whole process with me is Mr Rui. Highly recommend him.
31. desember 2024
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Svar fra Step Inside Portugal
Thank you so much for your positive review!
We're thrilled to hear that you had a great experience with Step Inside Portugal.
Your feedback motivates us to continue delivering high-quality service.
We look forward to assisting you again in the future!
Best regards
I have been dealing with them for a…year
I have been dealing with them for a year and they have been nothing but attentive and helpful
14. januar 2025
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Svar fra Step Inside Portugal
Dear Jan,
We truly appreciate your kind words!
It's fantastic to know that you’re happy with the service provided by Step Inside Portugal.
Your satisfaction is our priority, and we’re grateful for your trust. Thank you for choosing us!
Best regards
Customer service is great
I had a great experience with Step Inside Portugal! They helped me register my car in Portugal, which was a complicated process because my car was from outside the EU and needed special certification. Despite this, they handled everything smoothly and made it easy for me.
Their customer service is great – they’re professional, friendly, and always ready to help. If you need help with car registration or other services in Portugal, I highly recommend them. Thank you for making the stressful process so much easier!
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Artem,
We are deeply grateful for your thoughtful review!
At Step Inside Portugal, we always strive to provide an exceptional service that is tailored to each of our clients' needs. It brings us great joy to know that your experience with us has been positive and fulfilling.
Your feedback not only encourages our team to keep pushing for excellence but also reminds us why we do what we do. We truly value the trust you’ve placed in us, and we are committed to maintaining this high standard of service.
Thank you for being a part of the Step Inside Portugal family, and we look forward to continuing to support you in the future
Best regards
Splendid service!
It was a real pleasure to work with Step Inside Portugal! Rui made the whole process of car import very simple and straightforward. I was truly amazed from the very beginning when I got a reply to my initial email in a fraction of time on Sunday! Not many people/ companies in Portugal will maintain such amazing service… PT number plate was received in less than two months while I was expecting twice or even triple more time for that.
Splendid service and highest recommendation! Rui, you are the best 👍👍
1. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Konstantins,
Thank you so much for sharing such a wonderful review!
It’s incredibly rewarding to know that we’ve met your expectations and that our services have had a positive impact on your journey. At Step Inside Portugal, we pride ourselves on delivering personalized and professional assistance, and your feedback confirms that we are on the right path.
We sincerely appreciate your kind words and the trust you’ve put in us.
Your satisfaction is our top priority, and we are eager to continue working together to ensure that your experience with us remains outstanding.
We can’t wait to assist you again soon!
Best regards
Unparalleled Professionalism and Exceptional Service!
From start to finish, my experience with Step Inside Portugal has been nothing short of exceptional. They truly redefine professionalism with a team that is competent but also incredibly kind and eager to assist.
The speed at which they handle requests is impressive, and every interaction has further reinforced their commitment to quality service. It is evident that they go above and beyond to ensure customer satisfaction.
What stands out most is the seamless blend of efficiency and thoroughness, all without compromising the quality of service delivered. Each staff member I communicated with was friendly and knowledgeable, making me feel valued as a customer.
I highly recommend them to anyone looking for top-notch service delivered with genuine care and professionalism. They are a true gem in the industry!
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Jio,
We are truly grateful for your generous and encouraging review! Knowing that you’ve had a positive experience with Step Inside Portugal fills us with pride and motivation.
Every team member here is dedicated to offering the highest level of service and ensuring that each client feels valued and well-supported.
Your feedback assures us that we are achieving this goal, and it means the world to us. We want to thank you for your continued trust and confidence in our services.
It’s a privilege to be part of your journey, and we look forward to assisting you again whenever needed
Best regards
Very bad experience
I keep asking myself,
why did they agree to have a meeting online (after paying the very high amount they ask) if they knew they couldn't help me??.
That is my concern. I think she should have told me there was no point in paying as she was not able to help me but instead, she sent me the link to pay.
That says a lot!!
12. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Malena,
After your initial review containing multiple inaccuracies was removed by Trustpilot for being defamatory and baseless, we are disappointed to see yet another review that similarly misrepresents the facts.
Let us clarify once again: you repeatedly requested a consultation, and we clearly explained that we do not offer free consultations. As per our standard procedure, we provided you with instructions to book and pay for the meeting. Once we sent the payment link, your behavior became increasingly inappropriate, including unfounded accusations of extortion, which we strongly refute.
It’s important to note that we are a small business, just like yours, and it’s deeply disheartening to see an unjust review like this. As a fellow business owner, you should understand the potential harm such baseless claims can cause, especially when we were transparent from the very beginning.
We take great pride in offering fair, respectful, and professional assistance to all our clients. We expect the same respect in return and will not tolerate false accusations or disrespectful behavior.
If you would like to resolve this matter constructively, we remain open to discussion. Otherwise, we kindly ask that you refrain from making further unfounded claims.
Best regards,
Ana
Always quick response, good price
Always quick response
Smooth process
Good price
16. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Alexander,
Thank you so much for your kind review!
We truly appreciate your feedback and are thrilled that we could assist you in your journey. At Step Inside Portugal, our goal is to provide exceptional service tailored to each client's needs, and your trust in us means the world.
We look forward to continuing to support you
Best regards
Un gran servicio
Un gran servicio, de principio a fin. Desde que llegamos a Portugal son nuestro punto de referencia para todas nuestras gestiones. Los recomiendo encarecidamente ¡gracias por tan buen servicio!
12. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Estimado Pepito,
Agradecemos sinceramente tus comentarios y el tiempo que te tomaste para dejar esta excelente reseña. En Step Inside Portugal, nos esforzamos por garantizar que cada cliente tenga una experiencia fluida y personalizada.
Tu confianza y tus amables palabras nos motivan a seguir ofreciendo un servicio excepcional. ¡Gracias por elegirnos!
Un cordial saludo
I want to leave a good review
I want to leave a good review. And put 10 stars. I recommend this company. Professionals, 24/7 in touch. We did customs clearance of the car. Various bureaucratic situations arose, which the specialist resolved very quickly and professionally. We were calm and knew that our situation was in good hands. Thank you.
3. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Yulia,
Thank you so much for your excellent feedback. We are thrilled to know that we were able to help resolve the issues quickly and effectively.
Our team is always available to support our clients and ensure that the entire process is as smooth as possible.
We appreciate your trust in us and your recommendation of our services. We are always here for any future needs. Thank you!
Best regards
I had a very bad experience with Step…
I had a very bad experience with Step Inside Portugal. Once i paid 153,75€ for an on line meeting, the info i received was terribly insufficient and inadequate. I wanted to be informed about the constitution of a company in Portugal for real property investment. They compromised to send me a table with taxes about it, and they never send it to me. Once I asked for this, they wanted to invoice me again.
Not serius, not professional, very bad experience
10. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Mario,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify the services provided.
- The €125 + VAT fee covered a 1-hour tax consulting meeting, specifically arranged to discuss your Non-Habitual Resident (NHR) status and plans to relocate to Portugal in January 2024. During this consultation, you also mentioned potential real estate investments in Portugal, either through a Portuguese or Spanish company, and we discussed the tax implications.
- A few weeks after our consultation, you sent us an Excel spreadsheet listing four potential property investments. You requested that we calculate the tax implications of each investment, comparing the outcomes for both a Portuguese and Spanish company structure. Given the depth of analysis required to provide accurate, tailored tax scenarios across multiple properties and jurisdictions, this work extended beyond the scope of our initial consultation. We explained that, to perform this level of detailed analysis, we would need to charge an additional fee, as it involves substantial time and expertise to provide a thorough and accurate assessment.
We are committed to transparency in our services, and we regret any misunderstandings regarding the scope of the initial meeting. Please feel free to reach out if you have any further questions or need additional clarification.
Recorremos aos serviços desta empresa
Recorremos aos serviços desta empresa - ficámos muito satisfeitos. tudo é feito ao mais alto nível. O nosso carro foi legalizado - agora o nosso carro está na Matrícula Portuguesa. Eu recomendo este serviço
9. oktober 2024
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Svar fra Step Inside Portugal
Muitíssimo obrigada pelo seu feedback!
Somos muito gratos por confiar em nós e nos nossos serviços! Acreditamos que são estes comentários que também nos motivam a continuar e até mesmo melhorar o nosso trabalho.
Com os melhores cumprimentos
Step Inside Portugal went above and…
Step Inside Portugal went above and beyond with my tax return, even when we reached out at the last minute just before the deadline. They not only handled everything efficiently but also took the time to explain every detail, ensuring we understood the process. Their dedication and thoroughness were impressive, and they truly exceeded our expectations by delivering exceptional service under tight timing. I highly recommend them for anyone needing help with tax returns in Portugal!
21. september 2024
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Svar fra Step Inside Portugal
Dear Rafael,
Thank you so much for your kind words!
We are delighted to hear that we were able to support you effectively, even under tight deadlines. At Step Inside Portugal, we always strive to provide thorough and efficient service, and we are pleased that our efforts exceeded your expectations.
Your recommendation means a lot to us, and we’re always here to assist with any future needs you may have.
Thank you once again!
Best regards
I had a great experience with Step…
I had a great experience with Step Inside Portugal. After my original accountant filed my Portuguese tax return incorrectly, their team quickly stepped in and efficiently corrected the errors. They were highly professional, responsive, and provided clear guidance throughout the process. The service was smooth, and their expertise gave me peace of mind. I would highly recommend them to anyone dealing with complex tax issues in Portugal, especially if previous filings were mishandled.
21. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Sara,
Thank you so much for your positive feedback!
We’re thrilled to hear that we were able to efficiently correct the errors in your tax return and provide the peace of mind you needed. Our mission is always to offer high-quality service, and it’s great to know we met your expectations.
We truly appreciate your recommendation and are always here to assist you whenever you need.
Best regards
I used this company for tax return…Unreliable Service, Lack of Responsibility – Not Worth the Cost
I used this company for tax return assistance since it was my first time in Portugal, and I wanted the process to go smoothly. After providing all the required details, they missed adding important information into their system. As a result, my tax return wasn’t processed efficiently. When I raised the issue with them, their response was simply, "Sorry, we missed that detail." No further assistance was offered, and they didn’t take responsibility for their error. I had to make an appointment and personally attend the tax office to correct their mistake, which defeated the purpose of using their service in the first place.
Furthermore, in order to provide this service, they required my access details to the tax office, with the assurance that these would be deleted from their files once the process was completed. I requested confirmation of this deletion, but they never sent it, which I find highly irresponsible.
I don’t recommend this company, and I’d like to share that I then found out the steps for filing a tax return in Portugal are well-documented and very simple to do online. Even ChatGPT explains it clearly! The company charges an excessive fee for what are basic tasks and seems to take advantage of foreigners who are unfamiliar with the process. Based on their lack of accountability and poor performance, I wouldn’t recommend their services to anyone.
UPDATE POST RESPONSE: I would like to provide further clarification regarding your response to my review and the overall experience I had with your service.
Firstly, it’s worth noting that after reading my review, you sent me an email stating that I chose the "ugliest and most unfair" method to provide feedback by leaving a review on Trustpilot. This is ironic, considering your own emails encourage customers to leave feedback—unless, of course, you only welcome positive reviews.
Now, regarding the points you made in your response:
My primary reason for engaging your services was that it was my first time doing this process in Portugal, and I had limited knowledge. Additionally, I have limited time for these types of tasks, which is why I trusted that using your service would make the process smooth. However, even if the check had arrived at my address (which it did not), I would have had to personally handle the deposit at the bank, which defeats the purpose of hiring a service to simplify things. Furthermore, I was only informed that I would receive it via check after two attempts to obtain an update, during which the initial responses indicated that I would receive it via bank transfer.
The Error in the Tax Return
While I appreciate that you accepted my request after your internal deadline, this decision was entirely yours and does not explain why the IBAN was not included correctly in the first place. This was an error on your part, and regardless of timing, it directly affected the refund process.
Financial Impact
To say there was no financial impact is both incorrect and dismissive. As of today, September 25th, I still have not received the refund. Claiming there was no loss shows a lack of understanding of how not having access to expected funds impacts individuals financially. You have no insight into whether I was relying on those funds within the expected timeframe.
Communication Delays and Data Security
Despite requesting the deletion of my access details, I received no response for over seven business days regarding whether my personal data had been deleted, which is concerning given the sensitivity of the information involved. Eventually, I had to change my password for security purposes. It is also disheartening that I only received a response from you once I posted my review on Trustpilot.
20. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Step Inside Portugal
Dear Ligia,
Thank you for sharing your opinion, and we are sorry that our service did not meet your expectations. We would like to clarify several points to ensure your feedback is understood in the proper context:
1) Contracting at the End of the Deadline
On April 6th, you requested a fee proposal, which we sent on April 9th for €150 + VAT. However, on May 1st, after making the payment, you informed us that it was done by mistake. We immediately processed a full refund without charging the 0.5% fee (€7.50) that the payment platform charged us.
Later, on June 13th, you contacted us again to request our assistance, which we accepted without any issues, even though our policy is to commit to filing tax returns by June 30th only if approval and document submission occur by June 10th. In your case, we received all documents on June 19th, but to ensure timely filing, we sent your return for review on June 20th. You approved it on June 24th, and we immediately submitted it, 7 days before the deadline.
2) The Alleged "Error" in Your Tax Return
We would like to clarify that your tax return was filled out correctly, and your refund was processed with the exact amount. There was no financial harm or any serious error.
However, due to the late submission, there was a mistake where we did not include your IBAN, resulting in your refund being issued by check, as recorded by the Portuguese Postal Service. Unfortunately, even though the records indicated delivery, you did not receive the check, which is not imputable to us.
We informed you that, due to restrictions by the Tax Authority, canceling the check online was not possible, and you would need to wait until the check expired to request a bank transfer refund. Nonetheless, you chose to personally go to the tax office to request the cancellation, which can only be done by the taxpayer in person.
In conclusion, there was no error in your tax return, just a lapse in submitting the IBAN. We regret the inconvenience caused by the postal service, but we made every effort to ensure your return was filed on time to avoid any financial loss (and in fact there was no financial loss).
3) Confidential Information – Access to the Tax Portal
We understand your concern regarding access to the Tax Portal. It is mandatory to have your login credentials in order to prepare and submit your tax return.
At no point did we intend to store or archive this information after the process was completed. We assure you that your privacy and security are our priority, and should you feel any concern, you can change your Tax Portal password at any time for added peace of mind.
4) Refund of Our Fees
Finally, we must express our disappointment that this review appears to stem from us not agreeing to refund our fees, despite the fact that the service was fully delivered. Your tax return was submitted on time, and your refund was received correctly. We delivered the service in full and regret that the situation caused dissatisfaction.
We are always open to dialogue and available to assist with any further concerns.
Kind regards,
Ana
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