Stephen James BMW Anmeldelser 153

Once again a first class service by Stephen James BMW... in this case a Service where Paul Dawes simply made the whole experience seamless and efficient. Car serviced, cleaned, time taken to update the customer on work done and overrall reassurance.

Paul Ballard's stewardship absolutely unwavered!

Brought 2018 520 in last summer as tyre pressure warning came on despite pressures being good. Also to have loose trim fixed. Offered reassurance re tyre pressure warning. They forgot to fix the trim.

Returned today to have both issues sorted, under my extended warranty.

They booked me in but told me I’d be liable for £100 excess. I reminded them that this was a return to fix unresolved issues. Initially they agreed, over the phone . Then I received a different decision via their website. As they couldn’t find record of the previous attempt at fixing things they would stick to the £100 excess. Their incompetence, my cost, it seems.

I’ve cancelled my extended warranty. BMW lose £1000/yr.

Local independent garage has agreed to sort it.

Awful service , took my car for diagnostic check ( had engine check light on ) . Diagnostic showed exhaust temperature sensor not working (DPF sensor) - btw there is few sensors around the DPF - sensor replaced , engine check light off and drove away happy ( travelling in Europe ) , half way - 800 miles to final destination in Eastern Europe engine check light on again 😕 , took the car for another diagnostic in BMW SERVICE , diagnostic showed the exhaust temperature sensor failed ( Stephen James Enfield replaced the wrong sensor 🤷‍♂️ ) money waste for nothing - £285 . Got the correct sensor replaced and drove 3500miles since with no issues . Another awful experience with them ( few days before the story with the sensor ) - I took my car for maintenance service (engine oil , oil filter , fuel filter and air filter replacement ) , I could see that the oil filter hasn't been touched at all - no any marks on the lid, still was dusty , if changed this wouldn't be dusty , so wasn't sure about the other components as I couldn't guarantee about them for e the engine oil gets dirty straight away after you start the car - about £375 wasted , had to replace all this components for my peace of mind when the correct temperature sensor was done ! Basically NO trust in this garage at all . Wouldn't recommend ! Staff people are OK , but the work done in the garage is 0/10 .

I had issue with my heater, which was blowing cold air. So I took it to Stephen James enfield branch. Couple days later I got a called back from Tennyson who identified the problem was - coolant leak from water pump causing loss of coolan. Tennyson was very helpful, and kept in touch throughout the service..Excellent 🙌🏾

My son and I went in to BMW Enfield, not really knowing exactly what I wanted but I knew I had a budget. I was led to Paul Chitty who had an outstanding amount of patience in helping us find something within my budget. We left because I still needed to shop around as this would be the second vehicle I’ve ever owned. After a couple of weeks, I realised that the customer service from Paul stood out more than the others so it didn’t take us very long to return! I booked a test drive with a car that I actually decided to leave however, Paul took the time and helped us search and it wasn’t long until he found me the perfect purchase! I’ve had my new BM for two weeks now and I’m absolutely loving it! I can rest assured that Paul is only a phone call away and my son and I enjoyed the experience choosing because the service was professional, reliable and informative.

Thank you so much.

First time visiting this dealership and it was an excellent and smooth experience . I had to bring my vehicle in for a gearbox related issue.

As soon as I got to the service department, there was sufficient parking. As I walked in I was greeted by a member of staff who then referred me to someone called Mr Tennyson Henry. He was very welcoming and took the time to listen to what I was saying. In my view he went the extra mile for me by keeping me updated with regards to my vehicle repair, whilst also giving me general advice about the maintenance of my vehicle. He had very in depth knowledge of the vehicle and certainly knows his product
I have visited other BMW garages where they simply do not look interested in what you are saying and just take the keys.
He also ensured the vehicle was immaculately clean (inside and outside) before I left.

I must say due to the service Mr Henry gave me I will bring all 3 of my BMWs here for any work and servicing. My family members have since starting coming here too, as just like me they want a high standard of service, which this dealership offers.

Generally the service garage was well staffed. It was very COVID safe in terms of hand gel everywhere and they also had a box with face masks for customer use.

I cannot fault anything there and it's a massive 5 stars for me

Stephen James-Woolwich
There was an issue with my vehicle which required some back and forth to identify the problem, although, the advisor jack Grove was relentless in ensuring I was satisfied with the overall service, he really was key in ensuring the issue with the vehicle was identified and offered to liaise directly with BMW around the warranty. Jack kept in touch throughout to keep me updated making the whole interaction less stressful!

My vehicle was put into bmw for a service, health check and recall.

After completion the vehicle was parked for a week when I came to drive the car the vehicle would not start, I checked the battery and found that there was Water half way up the battery in the battery bay.
We put the Vehicle on a diagnostic and it said to us that there was an issue with the gear box module. However I spoke to a former bmw specialist and they said the problem might not be that,but a problem with the electrics because of the water. Ie corroded leads, loss of power to the engine.

I took the car back to bmw Enfield Stephen James and said I cannot see how so much water has got into the battery bay.
They said that they would not of looked in the bay even though it had a health check and recall various parts changed.

They said they needed to use their own diagnostic device to determine what was wrong with it had a phone call from them to say that they could not find anything wrong with the car but they wanted to go into the gearbox which would cost me money. In my opinion I would have thought a specialist would have checked the continuity of power going to the engine. If you pay someone to find a problem you should then pay to have the problem solved. Not pay to have what you think is the problem. These places just play the dumb card in order to extort people for their money.

I requested the car back after speaking to another bmw specialist who was helpful and when the car was picked up was brought out on skates and the people at the Stephen James branch didnt even know how to put the vehicle into neutral with the manual gear selector switch next to the gear nov and even said to the logistics man that that model didn’t have it.

I think people should be sacked for incompetence

These people need to be reported to the ombudsman and trading standards this falls foul to fraud and deception at its finest.

I will never take my car to bmw Stephen James again.

BODY SHOP IS ABSOLUTELY TERRIBLE BEEN WAITING FOR A BREAKDOWN OF THE COSTS FOR 10 DAYS THE GUY WHO SERVED ME DOESNT CARE MARCO!!

My Mother took her car in to be serviced by Stephen James Ruxley, she was initially told that it was a minor service and would be around £100. During the day they phoned her up and told her it was actually a major service and wouldn't be ready until the following day, she told them that she needed her car the next day and couldn't do without it, after some discussion they said it could be ready by the close of business. She has had it 6 years and has always had it serviced and MOT'd there, so I don't understand how they could make such a basic error. When I took her there to collect it I asked what the difference between there service they initially quoted and the one she actually got, this is the real joke here that all owners should be aware of, a basic "service" for £100 is not a service at all rather "an inspection" he told me that they look it all over and check for issues and also plug it into a computer to see if that brings up any fault codes. That's it, that's all you get for a hundred pounds at BMW now days, no actual work is covered by it, all they do is send you a nice little video of them looking at it, there are no change of fluids, filters or any other serviceable part, absolutely nothing, in my book that is not a service and not something worth spending £100 on. Now the actual price they charged for a real service was around £595, this did apparently include oil, oil filter, brake fluid, spark plugs, etc, everything you would expect for a major service, the problem is still the price, even considering BMWs high labour charges this still overpriced, you get no discount for the items as opposed to buying them over the counter at the parts department and doing the work yourself, I would have expected a discount as a package deal but no, you pay full price for everything. I asked them to send my mother a full itemised breakdown of the work carried out on the invoice, I was told this would be emailed to her straight away, 3 weeks later as far as I know she still does not have it. I believe she also filled in the customer feedback form that they sent her and told them she was not happy either, and they haven't bothered to get back to her from that. She has been a customer there for over 30 years and this is what you get.

Woolwich…. For the last 10 years… always helpful and accommodating.
Excellent

I had issue with my spare key, which I have it made in Stephen James Enfield Branch. From starting point to end of the service the guy called as Dean Agass was very helpful and I have been informed by him in every step until I've collected my car. Stephen James is lucky by employing him.

Called to arrange an MOT and a repair to some panelling under the car which had come loose. Told to bring it in the next week. I did

Come to pay for it. Query that it’s very cheap he repeatedly said. It’s right it’s all been done. I go out to the car. It’s not been done. So have to call them back. They say the panelling may have come loose again but in fact it hadn’t been done. He says we’ll call you next week when the parts are in and you can bring it back

They never called. So I called them the week after. He says bring it in tomorrow and they fix it. I do. When I come to collect it they says it’s partly repaired but it’s still missing some bolts. So I’ll need to bring it back again. They called me the following week, tell me to come down any time as it won’t take long to sort. 5 days later i do. Wait 45 mins to be told the bolts aren’t in fact in and I’ll need to bring it back again

Have to come back again the following day to be finally sorted. Their gesture of good will was to fill my tank up with petrol. Which had in fact already been filled up the day before and would have probably set them back no more then £5.

Tried to email the manager. No response. Tried contacting via Twitter twice. No response.

Useless. Only interested in selling the car. Anything else. Is too much hard work for them

Have purchased many cars from Stephen James over the years & have always been very well looked after! Had a service recently & found Mathew extremely helpful.
Would not hesitate to recommend them.
👍👍

Bromley Branch - very nice and helpful until they've sold you the car. Very good experience buying the car, but of course after you've got the car impossible to get any further assistance or any customer care. You're literally of no concern to them, so repeat business or customer loyalty cannot be their target audience. Shame. Would have been impressed otherwise and bought the next car there too.

Enfield Branch: Watch and see how a company looses a loyal customer: I have a service pack on my car, despite me messaging them before attending to the booking. I was faced with a person called "Danny" one of the most rudest person i have ever seen. He says your car is over 100k im like what no my is 62k miles, he looks at me pointless ?? Im guessing its in KM? Why say 100k than??? I had to take my keys walk out of this place. I asked for the complaint information, Manager comes offering me a 20% discount as goodwill gesture like i created a fuss to get some money off! He put me back to "Danny" from that point i knew "Danny" weren't happy the original price quoted was £400+ for the oil, microfilter and brake fluid service when I confronted him with their website prices which is like £180 all in. "Danny" werent happy. So for the second time took my keys and walked away. If you would like to get over charged for services & repairs please be my guest to take your car to this bmw dealer. Bmw head office has been emailed regarding the discrepancy with the service prices on the website and "Danny" rates. Despite owning many bmw cars in the past 335d e92, 335d f30, 330d f30, 318is e36, f82 m4 and f30 330e all serviced and parts purchased here, i will never step a foot in here.

Bromley Branch Bonkers

Booked the car in for a recall check on the EGR cooler. They called back in a couple of hours saying check was done.

Car came back, but discovered a new fault - turbo was not kicking in! Called them, they said to bring it in, but would charge £200 for diagnostics! I explained, the problem happened AFTER they had the car, all they could say was that they can't verify, but after checking diagnostics, if it's a fault that they caused they would refund me the cost and repair the problem.

I couldn't accept the risk and especially after the attitude given by the manager Rhys, I felt compelled to contact BMW Customer Services.

They went back and forth and to be honest, I came away feeling utterly let down by both SJB and BMW.

BMW REALLY NEED TO UP THEIR GAME AND KEEP TABS ON THESE DODGY COWBOY DEALERS!!!

SJB obviously doesn't care about their customers, going by the high number of negative reviews. Otherwise, they would at least respond to the complaints and try and resolve them.

I wish I had checked the reviews on here before I took the car to them, would have saved me a whole lot of bother.

Seriously people, DO NOT TAKE YOUR CAR TO SJB if you want it returned in the same working condition!

As everyone suggests they are rip-off for any post-sales service, you need to book them from BMW website. I didn't know this until I noticed it myself.

A simple rear lamp replacement covered under warranty which should have taken a maximum of thirty minutes resulted in an almost six month ordeal. A Stephen James technician used an electric ratchet that subsequently caused the bolt to sheer off the body of the vehicle. An attempt was made to conceal the damage by spot welding the vehicle which was barely two years old. The customer’s authorisation was not sought for this works to be completed. Further damage was caused to the quarter panel and rear bumper.

A Stephen James employee used the vehicle for personal errands (photographic & GPS evidence to show) and when an enquiry was made as to why, an untruthful rationale about responding to a personal phone call was given. Multiple conflicting and dishonest excuses were given by several members of staff in an attempt to justify the vehicle being driven without due reason.

Collection of the vehicle was rejected on more than five occasions due to the poor workmanship which had all passed the Stephen James quality control stage with no employee identifying the obvious failures. One of the faults being gaps on the panel so big you could fit an Iphone in between. Another fault was a water leak arose four days after collecting the vehicle.

A complaint was lodged which was not responded to in compliance with company policy.

If you would like to receive sub-standard levels of customer services, company employees joy riding your vehicle, attempted displaced blame for multiple damages caused to vehicles on company premises (despite video evidence to the contrary) and most importantly being deprived of your vehicle for un-excusable periods of time, this is the place to use

Booked a service for 05/04/21 8:00 at Stephen James Enfield, arrived and waited till 8:15 and the service department was shut. Called the service department and showroom multiple times. Being a Key worker this was one of my first day off work, which ended up being wasted. Woke up at 7 and arranged to be picked up by a friend from the service centre. What a waste of time.