Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Our order arrived in a timely manner and in great condition. customer service is on top of it. no issues.
Selskapet har svart
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Vis mer
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This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Kontaktopplysninger
10715 Red Run Blvd, 21117, Owings Mills, USA
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,8
Enestående
694 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Their customer service is awesome!
26. februar 2026
Svar fra Stellar Scientific
This CUSTOMER is AWESOME!
Thank you Theresa for helping get the word out
We appreciate you very much!
Received my package on time
Received my package on time. Website user friendly! Tracking and shipping updates!
25. februar 2026
Svar fra Stellar Scientific
Thank you very much Ayana for trusting us to take good care of you!
We very much appreciate your helpful and defined feedback.
Thank you for choosing Stellar Scientific!
Svar fra Stellar Scientific
We appreciate working with you as well Jeremiah! Thank you for sharing this wonderful feedback!
Excellent Shipping & Quickness
Thank you so much for getting the prep materials for the lab to us at a reasonable time and price.
18. februar 2026
Svar fra Stellar Scientific
We appreciate your trust and the opportunity to take care of you Karlena!
Thank you for making time to share your experience with us.
I am new to Stellar Scientific
I am new to Stellar Scientific. I am grateful to have found them. They are very well stocked, and shipping came on time with multiple orders.
12. februar 2026
Svar fra Stellar Scientific
Wow! Thank you so much Tami for this very meaningful review!
We're so glad you found us and we appreciate each opportunity you've shared with us to take care of you!
Svar fra Stellar Scientific
Thank you so much Ivette for trusting us to take care of your lab and for letting us know the team lived up to our Stellar name!
Stellar Scientific has always been one…
Stellar Scientific has always been one of the go to places for our QC team. Fast delivery , Great product , Great prices and delightful people.
30. januar 2026
Svar fra Stellar Scientific
Thank you so much Shannon for taking time out of your day to share this wonderful feedback with us!
We are so honored to be a partner in your work and humbled to receive this praise.
5 stars
Products are easy to order and they come quickly. Customer service is very responsive
13. januar 2026
Svar fra Stellar Scientific
Thank you Deb for your business and for sharing this wonderful feedback with us!
Svar fra Stellar Scientific
Thank you Adel for your business and for sharing your feedback with us!
Fast and convinience
12. desember 2025
Svar fra Stellar Scientific
Thank you very much Jay for your business and for taking time to share feedback with us!
Ordering process is good, shipping less so
The ordering process is good. The shipping is less so. This is our second order of glass vials. They are not well packaged and arrive broken. Perhaps this is unavoidable but there could be some additional steps in packing that would reduce the chance of damage.
9. desember 2025
Svar fra Stellar Scientific
Thank you very much for notifying us about the damage that is occurring during shipping/delivery.
We are terribly sorry to hear about this and will review procedures with the warehouse team to figure out how to improve the product security.
Did the breakage happen with your first order as well? Were all 3 units you ordered this time broken?
We'd be happy to offer a replacement to compensate you for your loss.
If you could reach out to cs@stellarscientific.com in the morning and share a photo or two that illustrates the poor packaging and how the product was impacted, we'll get right on it.
Svar fra Stellar Scientific
Thank you so much Audrey for your business and thank you for commenting about the quality of how your items were packed!
What would be the point saving a few dollars purchasing from a small business if you had to deal with so much hassle on the back-end?
We love making happy scientists!
Thank you for choosing Stellar Scientific
Svar fra Stellar Scientific
Thank you Tabitha for your continued partnership and support!
We are so pleased to know you enjoy working with us!
Poor communication, slow response, unhelpful
The customer service representative I've worked with does not seem well versed in working with academic customers. They also don't seem to have a good grasp of the ordering process as their instructions have been wrong and things like $100 minimums are a surprise to the representative. Responses take multiple days, and it's been more of a hassle to work with them to replace a broken part on an apparatus they sold us rather than go through another vendor that we did not get original parts from.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stellar Scientific
Hi Marissa - Your displeasure has been noted, but you did not provide any information to help us identify who you are to know what this is all about.
I've spoken with members of our customer service team and nobody knows who Marissa is or what this might be about.
However, you refer to a "$100 minimum surprise" which did come up today regarding a customer from Wayne State University.
Are you connected with this lab?
If this is the situation being referred to, we'd be happy to discuss this with you further by phone and get it addressed.
Unfortunately, suppliers can change their requirements at will and do not always communicate new processes to their distributors.
We think we have a workaround to this issue
410-764-2225 - Michelle Jones knows this case best, but you can ask to speak with me together with her so we can get this resolved.
If this is not what this review is about, without additional information we are unable to do much to help.
Lee J Lowenstein
President
Svar fra Stellar Scientific
Thank you so much Twan for trusting us to take care of you!
We hope you are pleased with the quality of your purchase as well.
Thank you for choosing Stellar Scientific
Exceptional customer service
I needed some materials to be delivered in a specific window of time, and they worked with me to make these arrangements. I was absolutely impressed with their exceptional, timely communication and excellent customer care. I will be a lifelong customer!
17. oktober 2025
Svar fra Stellar Scientific
This is a very special review.
Thank you very much Leah for trusting us to take care of you and for taking the time to tell us (and thousands of daily visitors) how we did.
We love making happy scientists.
Svar fra Stellar Scientific
Thank you very much for this wonderful review!
You were very kind to us as well as we navigated through an internal issue to get this order shipped to you.
We appreciate your partnership and the opportunity to serve you.
Svar fra Stellar Scientific
Thank you so much Jaden for this wonderful review!
We are grateful for your business and your kind words!
Very helpful
You all were very helpful. Items were shipped and arrived on time and I am happy with their quality and price.
13. oktober 2025
Svar fra Stellar Scientific
Thank you very much Rob for supporting the local lab supply company with your business!
We appreciate each opportunity to be of service to you!
Svar fra Stellar Scientific
Thank you very much MacKenzie for your business and for making the time to share your experience with us!
We are so pleased to hear you are happy with us and the lab product we offered.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.