nur verschwindend wenige der Statistiken, die statista führt, sind mit dem basic account zugänglich - nahezu alle erfordern ein upgrade für sage und schreibe 199 Euro. Und dieses upgrade wird in ger... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Der Basisaccount ist meiner Meinung nach nutzlos. Habe meinen Account umgehend gelöscht. Warum sollte man einem Unternehmen kostenlos Daten zur Verfügung stellen, welches 149€ im Monat für ih... Vis mer
Selskapet har svart
Für den angebotenen Service ist der Preis nicht gerechtfertigt. Die vermeintlich kostenlose Version bietet überhaupt nichts. Man wir über ein Abomodell in die Falle gelockt, obwohl die zur Verfügung g... Vis mer
Selskapet har svart
Dank Statiska spare ich mir super viel Zeit bei meine Researches und schaffe diese in kürzester Zeit. Nicht nur wichtige Daten, die ich zur Untermauerung von Argumenten für Pitchdeckt benötige, sonder... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Kontaktopplysninger
Johannes-Brahms-Platz 1, 20355, Hamburg, Tyskland
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1,9
Under middels
294 anmeldelser
Har svart på 70 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Trustpilot lives up to Statista's high-quality standards!
All of Statista's services are models of sophistication in data analysis with infographics and valuable commentary. Trustpilot lives up to Statista's high-quality standards!
27. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear John,
Thank you for your feedback. We're glad to hear about your positive experience with Statista and its services!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Statista was able to provide me with a…
Statista was able to provide me with a detailed overview of the Lithium-ion battery industry.
27. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear JG,
Thank you for your feedback. We're glad to hear about your positive experience with Statista and you were able to find the data you were looking for!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Dass diese Abzocke in den AGB's auch…
Dass diese Abzocke in den AGB's auch noch genannt wird, macht die Sache nicht besser. Ich werde weiterhin einen grossen Bogen um diese Firma machen, wenn sie ihr Geschäftskonzept nicht ändert. Auf Grund anderer Äusserungen bin ich dabei bei weitem nicht der Einzige, der dieser Firma auf den Leim gegangen ist. Andere schalten Anwälte ein.
23. juni 2022
Anmeldelse skrevet uten oppfordring
Loved them, but they almost killed my company
Edit: I got a call from an agent who apologized & I appreciated her follow up. My issue is with the people responsible for this sales strategy, not the agent. She was told to say: (paraphrasing)
“We send customers many valuable emails in a year as a reminder that we exist. So customers can decide to un-subscribe or not” yet decide not to send a reminder?
This doesn’t make sense - So the constant emails to market more of the product is valuable. But a reminder isn’t?
I felt my stomach turn as I was told “but we technically tell you we exist via marketing”.
I instantly knew where this is going because I worked in startups that did this.
I told the agent I will edit the review. She clarified she didn’t call on that basis and didn’t want me to but it matters to me to be as transparent & accurate about the situation & consequence of that sale strategy.
Choose, seeing a sudden drop in your sales and shocking your share holders or seeing the reviews go up. This is a nightmare that is only getting worse, you are infact further risking the business the longer you delay.
Please think long term, with the customer, not against them.
—
Statista has a 6 week cancelation policy that I don't have an issue with.
However, It was a decision your sales team made to NOT notify the customer ahead.
For most of my time as a customer I've recommended Statista for their quality content, evolving features, and great customer support.
I've actively told other friends who run small to medium sized businesses to subscribe to you. Who knows if I gave you customers or not, at the time I was hoping my recommendations worked because I believed you deserved it.
I run a start up, and like any other starting business, we are finding our bearings. We are trying our best to keep our companies alive. I am personally both programming and designing the product along with running the business for over 5 years day to night, trying my very best to build a product people want that solves a real problem.
Never have I ever been closer to bankruptcy than when Statista didn't warn me & told me I crossed the cancelation period for 5250 euros and needed to pay for the annual re-subscription. Out of everything that could've failed my business, this was the last way I expected my business could end.
I messed up, It is technically true that they tell you you can only cancel 6 weeks ahead. However it was a decision to not notify the customer ahead on email or make it in bold or easy to find on the account.
I did not have the money to pay. It was one of the most embarrassing moment of my life to call my chronically sick father, trying to retire, and explain that I don't have a way out. If I don't pay they could sue me. I needed some solution from friends, business partners or anything.
My father is on the verge of retirement and he saw that to end anymore trouble I'd face with Statista he'd pay for it.
I took away from his retirement - those happy years he's supposed to enjoy. It f***ing broke me that he was tearing up realizing his son is constantly in state of failure (I've been developing DORE for 5 years) still not reaching product market fit.
This was done on the promise that I'll pay him back with interest in 3 years.
I get the funds. I contact a senior manager who was supposedly reported to, to handle my case. At first she was overly friendly and responsive, I respond with a single line afterwards saying the invoice is paid and please unsubscribe me from your service.
No response after 3 days. I then contact my account manager, who originally contacted me about the confirmation and reported me to a senior manager. No response after 3 days. This was how I was treated on my way out.
They see me as this bug, some rude, confused person making their work day worse. They do not need to know about what I had to do to cover for my mistake, It's completely irrelevant.
And I know they likely weren't responsible for the 6 week cancelation notice policy.
But the consequence of that lack of action led to a customer's reality that needs to be better considered. All you had to do is notify your quote "loyal customers" ahead. I can see others complained about this & you still won't consider it. I really hope this tactic is not the "Make or Break" of your business.
I wasn't planning on writing this review, it's just the fact that I made my father cry, went to pay, asked to be unsubscribed only to be frowned upon & ignored on the other side of the screen by the two people who were handling my case is what pushed it.
I send a 3rd email to the general contact section on the website & get a response under 24 hrs, subscription was canceled.
17. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear River,
Thank you for your feedback. We understand that you are upset.
First, we are very pleased that you appreciated the quality of our platform and apologize again for the unfortunate end of this cooperation.
We take your detailed review to heart. Our aim is to provide the very best service for our customers and we are always looking for ways to improve.
We apologies that you felt treated unfairly. It was of course not our intention. We always strive to answer all mails in a timely and polite fashion. However, it may take a few days to get back to you. We apologize for not delivering the service we expect for all of our users.
In urgent matters our customer service is daily available from 9:30-17 hours by phone. You can also write us a message to eu.support@statista.com . We are always ready to help.
We wish you all the best for your future.
Your Statista Team
Kundenfreundlicher Service, nützliche Insights
Sehr schnelle und kundenorientierte Beantwortung von Anfragen über den Kundenservice! Danke sehr!
14. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear Conny,
Thank you for taking the time to leave us your feedback.
We are glad to here that you have had a positive experience with Statista and the team and are enjoying the platform.
If you have any questions or need any help with the platform, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Their data isn't accurate and is…
Their data isn't accurate and is incorrect!!! Which is the number one requirement from a statistics website!! Hi Statista any chance of a response???
6. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear Mark,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
Aside from being a market researcher, we are also a data aggregator, so our customers can find all relevant data, publicly available or not, side by side on our platform. Hence our own surveys and research is published alongside data from more than 22,500 different sources. Most of them stem from data partnerships while some come from publicly available sources. We guarantee transparency and adherence to academic standards; this is therefore we disclose all our sources, which are continuously curated for relevance and reliability.
We would always recommend reviewing the original source information to also learn more about where the data has come from. If you would like to share with us more information about the specific data you were viewing we would be happy to look into this further.
If you did not find what you were looking for, we’re happy to assist you in finding all the data that’s useful to you. We apologise for any inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.”
Many thanks and kind regards,
Your Statista Team
First Class walk through. Thank you
I was taken through the Statista system and stats archives online by Nina Vorobiev. She did a fantastic job and really opened my eyes to the possibilities for accessing and using this data. As I said during my meeting with Nina, I wish I'd known how to do all this some months ago. But, at least I know now! Thank you.
26. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear Peter,
Thank you for your feedback. We're glad to hear about your positive experience with the team and Nina here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Thank you Emily Dunne for your support…
Thank you Emily Dunne for your support and guidance. We learnt a great deal watching you engage with the platform.
20. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear Karl,
Thank you for your feedback. We're glad to hear about your positive experience with the team and Emily here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Genuinely predatory business practices…
Genuinely predatory business practices for small businesses. Have to cancel 6 weeks before annual contact end date despite very contradictory and confusing T&Cs. Purposefully do not notify you before that time period even when they say they will when you sign up. Stay away - unethical company. Extremely frustrating and rude to deal with.
12. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear Ann,
We want to thank you for your feedback and we're sorry to hear about your negative experience with Statista.
As per the product flyer that you agreed to when signing up to Statista, unless otherwise contractually agreed, the Single Account subscription is valid for a period of 12 months and is automatically renewed after expiration. The cancellation period is outlined in the T&Cs accepted at the time of purchase.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Amazing customer experience
Katie is an amazing partner to work with. She really helps us make the most of our account and is always doing her best to assist us with ad-hoc questions or queries. Thank you Katie!
11. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear Valentin,
Thank you for your feedback. We're glad to hear about your positive experience with the team and Katie here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
That was the first time I made such a…
That was the first time I made such a direct reference to the service. The manager with whom I was speaking was pleasant and provided me with the information I required.
27. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Hi Miguel,
Thank you for your feedback. We're glad to hear about your positive experience with the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Do not purchase!
I purchased a single account, thinking I would have the same access to data as the corporate account (thinking the extra charge is for multiple logins). Upon paying 468USD for the year's subscription it is evidently clear that most of the useful data requires having to pay more and that most of the data I have paid for is available for free on the website.
I asked for a refund within 24 hours of the subscription and was declined, because I had read 3 articles. The customer agent sent me a "premium" dossier that I would normally have to pay for (to make up for not giving a refund) but in the end this kind of terrible customer service leaves a very sour taste in your mouth. After only using the site for a day, I would have expected to have 11 months refunded but was told this wasn't an option.
Stop advertising a "monthly" subscription which you have to pay a year in advance if you're not willing to give any refunds within a tiny time period of using the low quality data available.
Very frustrating/bordering on fraudulent behaviour.
25. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear David,
Thank you for taking the time to leave us your feedback and we're sorry to hear about your negative experience with Statista.
Prior to purchase it is made clear that the Single Account gives you access to our Premium Statistics and no our Reports, Dossiers and Outlooks which are only accessible with our Corporate Account. Our company is also partners with other data providers and when our customers view their information, we also have to pay for this viewing.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Very rude to customers
Very rude to customers, and never willing to understand their needs. They are always trying to be defensive and all of the representatives are like that.
7. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear John,
We want to thank you for your feedback and we're sorry to hear about your negative experience with Statista.
Our aim is to always provide the very best service for yourself we are always looking for ways to improve. Please reach out to the team directly to discuss your experience further to see if we can help your research needs at account-management@statista.com or via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT).
Many thanks and kind regards,
Your Statista Team
Ease of use
Had a great introductory call to Statista with Touline. I could see the ease of access to information and the flexibility of the platform to address my need. Touline was able to answer all my questions with great ease and knowledge.
30. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Hi Zeina,
Thank you for your feedback. We're glad to hear about your positive experience with Touline and the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Very quick to respond to any query
I often ask the team to explain the definitions they use or to check if there's more up to date data and the team reacts in a lightning speed. While the answer isn't always yes, they never leave me hanging.
21. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Hi Boryana,
Thank you for your feedback. We're glad to hear about your positive experience with the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
not good with details
did not even understand the questions and bombard me with 100 unrelated reports
18. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear Nooshin,
Thank you for your feedback and we're sorry to hear about your negative experience with Statista.
Our aim is to provide the very best service for yourself we are always looking for ways to improve. Please reach out to the team directly to discuss this further to see if we can help your research needs at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Awful Customer Service
Awful Customer Service
The company has an opaque pricing practice and doesn't care for its customers when their ask about it.
16. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Dear Julian,
Thank you for your feedback and we're sorry to hear about your negative experience with Statista.
We strive to answer all inquiries in a timely and polite fashion. However, it may take up to 3-5 working days to get back to you. In urgent matters we are also available via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT). You can also send us a message through our contact form, https://www.statista.com/contact/.
We apologise for the inconvenience caused. If you would like to discuss your case further with an alternative member of the team, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Great stats and service
Statista provided us with ample stats and data that we were looking for, definitely helpful.
Additionally, when we needed to cancel our account, the team was helpful in resolving a billing issue and sent a refund quickly. Thanks to the Statista team!
14. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Hi Luke,
Thank you for your feedback. We're glad to hear about your positive experience with the team here at Statista and that you were able to locate the data you required!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Ella was fantastically understanding in…
Ella was fantastically understanding in resolving a mistake I had made! Very helpful and trustworthy 👍
7. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Hi Thomas,
Thank you for your feedback. We're glad to hear that your issue was successfully resolved and we're happy to hear about your positive experience with Ella and the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Website covered in cookie popups and…
Website covered in cookie popups and insists that you login to view things that feel like they should be free.
I'll get the same data from ONS for free and without the login hassle.
7. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Statista
Good Morning,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
Aside from being a market researcher, we are also a data aggregator, so our customers can find all relevant data, publicly available or not, side by side on our platform. Hence our own surveys and research is published alongside data from more than 22,500 different sources. When logged into an account you will be able to view this data aggregated together on one platform.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.