Surcharge hidden. Long wait. Owner at the pick up point delivering terrible service in face of 20 face to face negative complaints. Not even bought people water from the hotel. Some waiting over an ho... Vis mer
Selskapet har svart
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Surcharge hidden. Long wait. Owner at the pick up point delivering terrible service in face of 20 face to face negative complaints. Not even bought people water from the hotel. Some waiting over an ho... Vis mer
Selskapet har svart
By far its most S..t company in my 17 years of travel . The hide most important information about airport tax and cancellation tax . Never use this company . Not recommended
Selskapet har svart
Unfortunately for me I didn't see the reviews before booking this service and they did not dissapoint on earning the 1 star. I missed my flight because the wait time for a car to take me to the ai... Vis mer
Selskapet har svart
Initially wrote a 1 star review as this company has been linked to the one I used! After a reply from the manager who explained the misunderstanding, I wanted to apologise. The company I u... Vis mer
Selskapet har svart
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By far its most S..t company in my 17 years of travel . The hide most important information about airport tax and cancellation tax .
Never use this company . Not recommended

Svar fra stanstedmeetandgreetparking.co.uk
I strongly recommend that you do NOT use this company.
1) The car was left in the short stay car park for the duration of my trip. It was NOT taken away from the car park so I was left with a bill for £267 on my return. The controller from the company told me that the ticket to exit the car park was on the dashboard of the car. It was not. The only ticket in the car was the original ticket I entered the car park with. The controller assured me that all I would have to do was tell the car park company that I was leaving and I’d have to pay £13 exit fee. I tried this, and the help desk for the car park told me that the car hadn’t left the car park for the 4 days after my arrival, hence the high parking charge. SPS would not answer my calls after some time and just left me to sort out the problem myself. On the advice of the car park help desk I’m reporting SPS to Trading Standards and the police.
2) All the money in the drinks holder vanished. There was probably around £20-£30 in the holder that I left for paying for parking. SPS said that they were not responsible for valuables left in the car. Although I understand this, I didn’t expect all the money left there to disappear.
3) You simply don’t want hassle when you return from a journey. This was the last thing I needed at the end of a long day. I made a mistake. I thought that this was the official parking company at the airport. It is not. I seriously recommend that you are more careful than me and ensure that you’re using the official company.

Svar fra stanstedmeetandgreetparking.co.uk
Surcharge hidden. Long wait. Owner at the pick up point delivering terrible service in face of 20 face to face negative complaints. Not even bought people water from the hotel. Some waiting over an hour. Apparently a BbC documentary shamed them (hansour Kahn?) last week. Thick skinned. Doesn’t give a shizen about us. Can’t believe rating is as high as 1.6. Not offering an uber to us. His sole driver on a lunch break at Burger King at 330pm!!! We are told we have to wait. Dreadful end to a holiday.

Svar fra stanstedmeetandgreetparking.co.uk
Took my car for a joy ride up the motorway, we have a tracker on it.
Stole expensive aftershave and other belongings from my car
Got fobbed off with oh it just happens
Do not park with them!!

Svar fra stanstedmeetandgreetparking.co.uk
poor communication and long delays transferring vehicle back to me. I regretted using this service and wish I had just paid for long stay car park to be honest as it would have been quicker. £13 charge in short stay when you meet them and another £13 when they finally (hour wait) bring it back, so overall I did not save me money or make my journey easier. Drivers are quite rude too if I am honest. Don't assist with luggage, just throw a key and disappear without a word, so please do not use if you need support.
EDIT: Really sorry if I have left this for the wrong company, I clicked a link on my booking email so perhaps take it up with them as that's causing you the issue. Company I used and wasn't happy with for clarity are: Stansted Meet & Greet: +447751482588 Direct Office Helpline Number: +442080982540
Address:
Orange Car Park
Postal Code CM24 1RW

Svar fra stanstedmeetandgreetparking.co.uk
Unfortunately for me I didn't see the reviews before booking this service and they did not dissapoint on earning the 1 star.
I missed my flight because the wait time for a car to take me to the airport was over an hour.
It's seems to be a very disorganised family business. I meet people there who waited longer than I did. Communication is difficult because I dont think they understand what is being said half the time.
I'm surprised they are even liked on a comparison site. They should be closed down
Upon returning to the uk I had another 45 minutes wait to go the 8 minutes drive to the parking lot.

Svar fra stanstedmeetandgreetparking.co.uk
New farm parking is terrible service went for 3 nights got charged extra £20 to use there shuttle service plus got back and the car was filthy covered in dust (please do not use this car park) they rip you off and full of bad attitude

Svar fra stanstedmeetandgreetparking.co.uk
Waited over an hour as driver legally needed a break

Svar fra stanstedmeetandgreetparking.co.uk
Initially wrote a 1 star review as this company has been linked to the one I used!
After a reply from the manager who explained the misunderstanding, I wanted to apologise.
The company I used go by multiple names (similar to the name of this one) to get away with what they are doing.
The one to avoid is operating from: 6 Stansted Rd, Elsenham, Bishop's Stortford CM22 6LJ.
Again want to apologise for the confusion!

Svar fra stanstedmeetandgreetparking.co.uk
If could give zero i would , avoid these scammers at all costs

Svar fra stanstedmeetandgreetparking.co.uk
I have to say my experience with the meet & greet parking was not that bad. As this was my first time using Stansted Airport & it only being a 30 minute drive from my home, I decided to use this facility & drive myself to the airport. Apart from 1 member of staff when I actually parked my car where I was told to, who actually grumpily told me to move it further forward until he put his hand up to stop me, not leaving much room for the car in front of my car to get their luggage out of their car, the rest of the experience was ok. On my return, as I was in a wheelchair being pushed by a porter, they actually brought my car from where it was left during my holiday to nearer to where I was. I must say though that as it is called Meet & Greet parking, I did expect to be met as I parked & my car brought to me upon my return. But you have to actually take your keys into a reception area with a slip of paper the guy directing parking gives you, you are then given a small card in exchange for your keys, that you hand back into the reception desk in order to retrieve your keys upon your return, & would be expected to walk to a parking area to collect your car.

Svar fra stanstedmeetandgreetparking.co.uk
0/5 – Avoid this meet and greet service
I would strongly advise anyone considering this meet and greet service to avoid it. My experience at Stansted Airport was unacceptable from start to finish and completely undermined the convenience and efficiency that this type of service is supposed to offer.
I landed at 1:02am and contacted the company immediately, exactly as instructed. I was told passport control and baggage collection would take around 35 minutes, which should have given them more than enough time to have my vehicle ready. Instead, I was left waiting until approximately 2:25am for my car to be returned — over 1 hour and 20 minutes after notifying them of my arrival.
What made the situation worse was the complete lack of communication. During the delay, I made repeated calls to both the mobile and office numbers for updates. Calls were ignored, left ringing, or I was placed on hold without any meaningful information. On more than one occasion I was told someone would call me back, but no one did. At no stage was I given an honest or helpful update about when my car would actually arrive.
This was especially distressing because I am diabetic and was travelling in the early hours of the morning with my grandson and my pregnant daughter-in-law. Being left stranded at the airport at that time of night, with no clear information and no support, caused significant stress and inconvenience.
When the driver finally arrived, his attitude was dismissive and unhelpful. Rather than apologising or trying to resolve the issue, he simply said it was not his responsibility and told me to complain to the company. He was unable or unwilling to provide any proper complaint details and left before the matter could be discussed.
I am also concerned by the lack of transparency in the booking process. The confirmation email did not clearly set out the terms and conditions or provide a clear complaints procedure, making it unnecessarily difficult to understand customer rights or raise concerns afterwards.
A meet and greet service is sold on convenience, efficiency and peace of mind. This service delivered the exact opposite: long delays, poor organisation, no accountability and appalling communication. Based on my experience, I would never use this service again and would not recommend it to anyone.

Svar fra stanstedmeetandgreetparking.co.uk
I wouldn't even give Prime Meet and Greet booked through Compare your parking 1 star. Dreadful company DON'T USE. Unprofessional. car parked in field by them returned muddy/dirty inside and out. Car also left with key in it (seen on app for car). No ID or uniform, hidden costs. Complained and NO ACTION. Appalling avoid

Svar fra stanstedmeetandgreetparking.co.uk
Appalling! Told would need to wait up to an hour for car due to lack of drivers (this was at 2.30am), got a call to say car ready only for them to tell me someone else had collected my car!! Turns out they was using surnames rather than vehicle regs and it was someone else’s car i’d been called about, mine was still stuck in storage! Finally arrived just after an hours wait but I was one of the lucky ones, people there had been waiting over an hour and half. There was people everywhere and getting really irate. Staff didn’t know what was going on and one told us this happens most days so please complain as it’s only way management will listen and get more staff in. Would never use again!

Svar fra stanstedmeetandgreetparking.co.uk
They literally make you pay extra at the last moment. I chose SMG Car Park after comparing prices with other options, as it looked like I could save a few pounds. However, when we arrived in the morning, there was nobody available and the office was closed. We had to wait around 20 minutes just to check in, which already caused unnecessary delay and stress before catching our flight.
When we finally checked in, I was asked to pay an additional £21 because my return flight arrival time was 5:30 PM, while I had entered 7:00 PM during the booking. They called this a booking amendment charge. I was shocked by this unexpected extra cost, but as we were already delayed and needed to catch our flight, I had no choice but to pay.
On top of that, they charge £2.50 per person each way for the pick-up and drop-off service. For 4 people, this added another £20 to the cost.
In total, my 5-day booking ended up costing around £110, which was actually more expensive than some of the closer airport car parks like Orange or Red parking options near the terminal.
My recommendation: please read all terms carefully and think twice before booking with SMG Car Park. The initial cheaper price may not be the final amount you end up paying.

Svar fra stanstedmeetandgreetparking.co.uk
Also under the name New Farm Parking. Horrendous customer service and organisation. Hidden £20 surcharge on arrival for barrier fees however they drop off and pick up at radison blu hotel. Never answer the phone or are always 5 minutes away. Waited over 1.5 hours to be picked up. Only have 1 minibus which meant people missing out and waiting for return which took over an hour despite car park being 7 minute drive away.
Do not use at all costs, absolutely carnage of a company.

Svar fra stanstedmeetandgreetparking.co.uk
Please be aware of this scammers. 65 £ for one extra day ( 13 hours later landed ) as my flight was delayed. Drivers rude. Never again

Svar fra stanstedmeetandgreetparking.co.uk
I collected my car yesterday and unfortunately my experience was disappointing and please do not say i am not your costumer blah blah on your reply.
Firstly, the car was returned dirty inside and out. Given the recent weather, I was prepared to overlook that. However, what concerned me far more was that some coins I had left in the centre compartment were missing when I collected the vehicle. I always leave few coins for my shopping trolleys.
I had deliberately left a small amount of change (£10 in a £ coin) there as a simple test of trustworthiness. The coins were covered by other items, and I had taken a photo beforehand showing exactly how everything was arranged. When I checked the compartment upon collection, the items had clearly been moved and were no longer positioned as they had been. The coins themselves were gone.
I cannot say whether anything else is missing at this stage, but this is not a good reflection on the business. I would suggest management speaks with whoever had access to or drove my vehicle during its time in your care.
My advice to other customers is to take photos of the interior and exterior of their vehicle before handing it over, including the mileage and fuel level. I now wish I had done this more thoroughly, as I have some concerns that the vehicle may have been driven further than expected.
Unfortunately, this experience has left me with very little confidence in the company. Trust is a huge part of leaving your car with any business, and based on what I experienced, I will not be using this company again.
In addition, i had to wait 45 mins to get my DIRTY car back when i was told to call 30 mins before drop off / collection to avoid waiting. 👎

Svar fra stanstedmeetandgreetparking.co.uk
Absolutely awful service from start to finish. Staff are rude, unhelpful, nearly missed our flight as they are inattentive and untimely. The telephone line to call they just ignore you if you chase them on the status of your drop off/collection. The car returned absolutely filthy, and to top it off you have hidden fees of entry/exit fees to car parks! A full complaint and escalation to the company has been raised, which has not been acknowledged or responded to still. AVOID!!!

Svar fra stanstedmeetandgreetparking.co.uk
I left a one star review for this company after double checking I had the correct one because I used a comparison site. It appears I had the incorrect one somehow. I spoke with the man in charge who I'll not name but I felt sorry for him; his company has been impersonated and is spending significant time money and effort on fighting these people who have besmerged his companies name.
It would probably be far cheaper for him to rebrand under a different name than have to keep dealing with this. He wasn't even angry, was wholly understandable at why the review was left and I agreed to delete it. I then felt duty bound to add a counter review to make up for it. I'd have no doubts that this, the real Standsted Meet and Greet are a fantastic company and wish them the very best in future business and litigations.

Svar fra stanstedmeetandgreetparking.co.uk
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