Excellent service from office when I forgot to advise change of our phone number. They sent a letter reminding me that a service was due. Thank you Stannah. Engineer did a very thorough job of se... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and a... Vis mer
Selskapet har svart
The Stannah stair lift installed at our 97 year old mother's home has made a huge, positive contribution to her continued happiness and well-being. Without it, she cold not have stayed in her own home... Vis mer
Selskapet har svart
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Kontaktopplysninger
Watt Close, SP10 3SD, Andover, Storbritannia
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Enestående
6k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Five stars for Stannah
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was rushed and everything patiently explained. It is also comforting to know that should it be needed, someone is available 24 hours to help. The engineers who fitted the stairlift were equally friendly and helpful.
The stairlift itself is a great asset, comfortable and easy to operate. My only criticism is no doubt due to health and safety. The constant beeping as the stairlift descends and the air raid siren as the chair swivels. It would be wonderful to be able to switch these off or at least turn the volume down.
My general experience has been very positive and I would be very happy to recommend a Stannah stairlift
2. april 2026
Svar fra Stannah UK
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you felt so well supported throughout your experience. It’s also great to know that our engineers made a positive impression and that you find your stairlift comfortable and easy to use.
We do appreciate your honest feedback regarding the audible alerts. These features are in place for important safety reasons, but we completely understand how they can feel intrusive. Your comments are valuable and will be shared with our product and engineering teams as we continue to look for ways to improve the user experience wherever possible.
Thank you again for your kind recommendation. We’re pleased to know your overall experience has been such a positive one and that you would be happy to recommend us.
The Engineer was excllent
The Engineer was excllent, and answred any quey, sorted any problem i had.
8. april 2026
Svar fra Stannah UK
We're happy to hear that the engineer provided excellent service and addressed your concerns effectively. Thank you for your positive feedback!
I have already sent a review
9. april 2026
Svar fra Stannah UK
We appreciate you taking the time to send another review; thank you for your continued feedback and support.
Svar fra Stannah UK
We appreciate your review and are so glad you have a trusted engineer. Thank you for your time and feedback.
Stannah' s annual service
The engineer was polite, tidy and completed the service efficiently
13. april 2026
Svar fra Stannah UK
We appreciate you taking the time to share your positive feedback. We're happy to know that the engineer was polite, tidy, and efficient.
Excellent first meeting to get a quote
Excellent first meeting to get a quote, very efficient site survey with very accurate measurements which took in all of my requests without needing any compromise, the quote was very reasonable considering the quality of design and engineering manufacture, and the installation was very quick and extremely neat and tidy, I would recommend Stannah to anyone as they were faultless throughout and the product itself is very quiet and efficient.
12. mars 2026
Svar fra Stannah UK
Thank you so much for your wonderful 5* review and the positive feedback, we pride ourselves on our customer service and it's great to hear that all our staff made the sales and installation process that much easier for you and that you would be happy to recommend us.
The engineer attended and serviced the…
The engineer attended and serviced the chair lift
without fuss.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stannah UK
We're happy to hear that the stairlift service was completed without any issues. Thank you for your positive feedback; we appreciate it.
Service Engineer and customer experience
Prior to the service engineer attending, communication was good. Arrived on time and was very professional and provided answers to my Mother in laws questions about her stair lift and options to improve her experience operating the arm rest switch.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stannah UK
We appreciate your positive feedback. It's great to hear that communication was effective and the engineer professionally addressed your Mother in law's questions.
Competent friendly technician a job…
Competent friendly technician a job well done many thanks
8. april 2026
Svar fra Stannah UK
We're so happy to hear that you found the technician competent and friendly and that the job was well done. Thank you very much!
Prompt efficient service
19. mars 2026
Svar fra Stannah UK
Thank you for your positive review regarding your recent service visit.
Good with time keeping
Good with time keeping. Polite and friendly
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stannah UK
We appreciate you taking the time to leave a review. We are so glad you were satisfied with our service.
Lots of information
Lots of information
And easy to speak to people
Easy installation and no mess
Fitter very friendly
11. april 2026
Svar fra Stannah UK
We're happy to hear that you found our service helpful and the installation process straightforward. We appreciate your positive feedback regarding our team!
Svar fra Stannah UK
We're happy to know you were very impressed with our visit and the service, completed without any fuss. Thank you for your positive feedback!
Fast installation by a friendly team.
11. april 2026
Svar fra Stannah UK
We're glad you found the installation fast and the team friendly. Thank you for your feedback!
Installation
The two installers were here for about three hours and
fitted our stairs lift with no fuss at all. They were happy to let us see progress made when we wanted
and upon completion explained clearly how it
operated. A pain-free experience.
11. april 2026
Svar fra Stannah UK
We're happy to hear that the installation of your stairlift was a pain-free experience! It's great to know our installers were efficient and clearly explained the operation. Thank you for your positive feedback.
Excellent service.
Stannah is an excellent company.Everone who came to my home was efficient,polite,and very proficient in their particular trade.Would recommend to others.
11. april 2026
Svar fra Stannah UK
We appreciate you taking the time to share your feedback! We are so glad to hear that everyone was efficient, polite, and proficient and that you would recommend us.
Good experience
Engineer turned up on time, listened to what I had to say and on departure the stair lift was operating better than it had for a while. He did well.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stannah UK
We appreciate you sharing your experience and are happy to hear that the engineer was punctual and attentive. We're glad the stairlift is working better now!
Devoid of Customer Service - avoid
The electrical installation was poorly carried out causing damage to the house. Stannah accepted the electricians untruthful explanation of what happened, not mine. The stairlift was delivered without a seat and the remote control did not work as it had not been programmed. Customer Service were defensive and positively unhelpful, if not obstructive.
19. mars 2026
Svar fra Stannah UK
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing these concerns to our attention.
This matter is still ongoing, and we are actively working towards a resolution. As requested, we have spoken with your daughter and are now hoping to arrange a convenient time to return and exchange the upholstery.
We regret the difficulties you experienced with the installation and the initial delivery issues, including the missing seat and unprogrammed remote control. We understand how frustrating this must have been and are reviewing the circumstances surrounding the electrical works and subsequent communications to ensure any lessons are learned.
Please accept our apologies if our customer service responses felt defensive or unhelpful — this is not the standard we aim to provide. Our priority is to resolve the outstanding issues and restore your confidence in our service.
Svar fra Stannah UK
We appreciate you taking the time to leave a review.
INSTALLED VERY QUICKLY
I had to have a stair lift installed very quickly and they did the job excellently and it was left very clean and tidy and they made sure that I knew how to operate it and were very kind and helpful.
13. mars 2026
Svar fra Stannah UK
Thank you for your positive review. We're so glad to hear the stairlift was installed quickly and excellently. We appreciate you mentioning how clean and tidy everything was left and that you were shown how to operate it and found our team kind and helpful.
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