The delivery was prompt. My husband is so happy to start working on his 66 Chevelle. The only thing we didn't receive was the catalog but hopefully the catalogs will be back in stock soon.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Vis mer
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Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Vis mer
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Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Kontaktopplysninger
2 Commerce Blvd, 32164, Palm Coast, USA
- 2032351200
- info@ss396.com
- ss396.com
4,2
Bra
530 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Conveniently showed up in the morning…
Conveniently showed up in the morning we were spraying primer so scuffed it up and primed it right away
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hey Terrance, thank you for the five star review! We appreciate your business.
Fast shipping but order was short key…
Fast shipping but order was short key way and nut for power steering pump
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hey Mark, our apologies. Did you call and let someone know you were short those items? Thank you for the review as well.
Easy ordering. Quick shipment.
The part was easy to order.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hey Funracer, thank you for the five star review! We appreciate your business!
We canceled the order and you said that…
We canceled the order and you said that you would cancel it. Now you shipped to me and charged you visa?
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hey Dan, I checked with our sales team on this. It shows the order was placed on 5/8, and the cancellation request was not received until 5/12. By that time, the order had already moved into the shipping process and could no longer be stopped before shipment. We apologize for the confusion regarding the timing and status updates.
With that said, we do want to help make this right. If you would like to return the item, we will provide a prepaid return shipping label, and once the item is received back, we will issue a full refund. Please contact our sales team to get this finalized, and answer any questions you may still have, at your earliest convenience. Thank you -
Fast shipping
Fast shipping, good products, easy ordering
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Andy, thank you for the review and for shopping with SS396! We appreciate the business!
Quality belts very happy
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Stuart, glad that the belts worked out well for you! Thank you for shopping with SS396!
they have a good variety
they have a good variety , in stock .
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Steve, we try to stock as much as we can! Thank you for shopping with SS396, and for the five star review.
I received everything in a timely…
I received everything in a timely manner, everything looked good except the alternator wouldn't work for my application. You worked with me to return it, so all is great.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Derwin, sorry the alternator didn't work in your application, but glad you were taken care of and had a good overall experience shopping with us! We appreciate your business, and hope to see you again soon.
Perfect fit on my 1967 Nova
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Glad to hear that Kim! Thanks for shopping with SS396!
Svar fra ss396.com
Hey Jason, thank you for the review and for shopping with us!
They had exactly what I wanted, part was received in perfect condition, and in a very timely manor. I would highly recommend doing business with this company.
They had the part that I needed, it arrived in less than a week, 4 days I think with regular ground shipping. It was packaged very well and was received in perfect condition.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Mike! We appreciate the nice review and thank you for shopping with SS396! We hope to see you again soon!
Lower Door Panel Molding
The item I needed was delivered in perfect condition and on time. The price was very competitive.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
That is what we like to hear! We are glad your experience with SS396 went well, and we hope to see you again!
Item arrived damaged but because I…
Item arrived damaged but because I signed for the product the vendor will not honor a replacement. I'm iut $440.00 . I have been trying to see if the company would send me a replacement for over 3 weeks. I'm very disappointed and in the future I will not do business with this company. To anyone who buys from this company, don't sign anything.
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Donna, as far as drop ships go there is a 3 day window to report damages, and this was well past that unfortunately. We did make the effort to contact the vendor for you and see what they would do. But, they would not replace due to the time since being delivered and signed for was too long. We apologize for the inconvenience this has caused.
Thank you for the fast service!
Thank you for the fast service!
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
..and thank you Jacob for shopping with us! We appreciate the business.
They where fast and that's what I like…
They where fast and that's what I like about them, I have ordered from other places but ss396 was the fastest to get me what I ordered
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hey Jackie, we try to get in stock orders out as fast as we can! We thank you for shopping with SS396!
LED Light Kit
The LED light kit from my order was missing light bulbs. I feel that I need to be sent a replacement kit since this order was incomplete.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Bailey, I looked into this for you. I am told they are working on getting the missing bulbs out to you as soon as possible! Sorry for the inconvenience. Any questions, please give us a ring.
Great product,great pricing!
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hey Sam! Thank you for the nice review. We appreciate your business and hope to see you again at SS396!
Good Place for Chevelle Parts
You had the parts and shipping was fast.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Joe, we try to stock as many parts as we can just for reasons like this! We appreciate your business!
I needed reproduction wiper blades and…
I needed reproduction wiper blades and 396.com had the correct ones. They shipped them right away and they were priced well. Will be buying other needed parts in the future. I am a repeat customer.
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hey Steve, glad to hear you had a good experience with SS396! We look forward to seeing you again and thank you for the review!
Slow shipping, incorrect info on webpage, slow refund
Slow shipping, wrong description of the part purchased on the webpage. Return process is a joke, call, get an email that asks for everything already talked about on the phone, need pictures, send in email, more pictures requested because the tech did not read the issue described in the email, send more pictures, then wait, and wait. Still not resolved for a simple return that should have been handled over the phone with the first phone call.
Fifteen days after starting my return, still waiting for my refund!!! I was told it might take up to a week to 1.5 weeks after they received the return parts. My first call today I was told they hadn't received the parts, and I said that they had 5 days ago. I offered the shipping number and then the call dropped. My second call I was told it might take up to a week to 1.5 weeks after they received the return parts. This is just sad that a company is run this way. Over twenty days to get a simple refund, ridiculous.
I did finally get my refund after asking to speak to the President of the company who never did call me. I also did not get an email regarding my refund, found it by looking at my credit card account.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
We’re sorry to hear about your experience and understand how frustrating that process can be. While we’re unable to identify your specific order from this review, we do want to help get it resolved.
Our returns process requires gathering details like photos and order information so we can fully understand the issue and provide the right solution. While this can add some time, it helps ensure everything is handled accurately.
If this is still unresolved, please reach out to our support team with your order details so we can take a closer look and assist further.
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