First time claiming on car warranty but shouldn’t have worried From the first call to confirmation the fault was covered we received excellent customer service Lois was amazing even calling the g... Vis mer
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Hiya im Lozza, I Must give FIVE STARS for Emily absolutely fantastic she was attentive courteous, and very very professional..if it wasn't for Emily, I may not of had the experience I did.. THANK... Vis mer
What a great experience! My repairs were explained to me in a simple to understand way by Jack from the technical team and the management of my repair was dealt with by Emily, who kept me informed fro... Vis mer
Called spectrum after a stressful breakdown recently and was on the phone with Lois who was extremely helpful and kind. She was very clear and helped me navigate the next steps in a calm manner. Great... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Kontaktopplysninger
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Storbritannia
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,5
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 71 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Becky who helped me today was…
Becky who helped me today was fantastic, rang garages to get correct information and got answers for me, she was amazing
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely review. We’re delighted Becky provided such excellent support, and we’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
Got through quickly Problem solved…
Got through quickly Problem solved quickly and efficiently
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
We appreciate your positive feedback and taking the time to leave a review. We’re pleased you reached us quickly and that your issue was resolved promptly and efficiently.
Kind regards
Claire
I've liased with a few different people…
I've liased with a few different people from Spectrum and they have all been curtious and polite. However it was with Lindsy today that I felt there was some movement concerning my case, after she said she would contact the garage and get back to me which she did. Hopefully this should start the process of getting my car fixed and paid for especially as it was showing problems since the day bought it.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for taking the time to leave a review. It’s good to hear that everyone you spoke with was courteous and polite, and particularly that Linzi took ownership by contacting the garage and getting back to you as promised. We’ll make sure Linzi receives your feedback and continues to support you as your claim progresses.
Kind regards
Claire
Extended warranty
I spoke to Emily, who was really helpful and took the time to explain everything clearly to me. She answered all my questions and also sent through the links for me to look at. Really happy with the service received today.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
It’s great to hear Emily took the time to answer all your questions, explain everything clearly and follow up with the information you needed. Thank you for sharing how pleased you were with the service you received.
Kind regards
Claire
Excellent customer service from Linsey…
Excellent customer service from Linsey today. Very helpful and quick at resolving the issue.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Quick and helpful support can make all the difference. We’re delighted Linzi resolved your issue efficiently and provided such excellent customer service. We’ll make sure she receives your lovely feedback.
Kind regards
Claire
New used car silver policy call back
Requested a callback re a few questions I had on a new spectrum policy. Emily was very helpful, patience and took time to explain the policy T&C’s as well as emailing the details over. Great experience so far.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Getting clear answers at the start of a new policy is so important. We’re pleased Emily took the time to answer your questions patiently, explain the terms and conditions, and follow everything up in writing. Thank you for sharing your positive experience.
Kind regards
Claire
Jaguar engine light claim
The claim was made, processed and approved within two days, all dealt with the garage - I am most impressed! The two people at the company who dealt with me were very polite and helpful despite me being stressed out with this matter (going on holiday in a week and a half so needed the car!) The garage has ordered the parts and it all should be repaired by the end of next week. Thank you all concerned. DS.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Having an engine warning light appear just before a holiday is understandably stressful, so we’re delighted Andrew and Jack helped get your claim processed and authorised within two days. It’s great to know they worked efficiently with the garage and supported you throughout. We’ll make sure they both receive your kind feedback. Have a wonderful holiday!
Kind regards
Claire
Very good customer service
Very good customer service. I spoke to Emily who was very helpful. As someone who’s a new driver and not very clued up with cars and how warranty and insurance works she really broke it down for me.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Warranties can feel confusing, especially as a new driver, so it’s great to hear Emily took the time to explain everything clearly and make the process easier to understand. Thank you for recognising her helpful and reassuring approach.
Kind regards
Claire
Lois was really helpful sorting my…
Lois was really helpful sorting my claim out. Kind and polite, which you don’t find many customer service people these days.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Kindness and courtesy can make such a difference when dealing with a claim. We’re delighted Lois made you feel well supported while getting everything sorted. Thank you for recognising the care she brings to her customer service.
Kind regards
Claire
Great customer service
After a very stressful altercation with a garage, Lois was an amazing help and sorted our claim very quickly and made the whole situation easier.
Great customer service, would recommend.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your kind review. We’re sorry to hear about the stressful experience you had with the garage, but we’re delighted that Lois was able to resolve your claim quickly and make the situation easier. We’ll be sure to pass your lovely feedback on to her. I will also look into your experience with the repairer and provide feedback to the relevant team.
Kind regards,
Claire
Spoke to Emily from spectrum as I found…
Spoke to Emily from spectrum as I found a fault on my car. Really professional and friendly. I took my car to my local garage. The process dealing with spectrum was easy and smooth. Really happy with the service I received from spectrum. Many thanks Emily.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emily was professional and friendly, and that the process was easy and smooth. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
So had to contact spectrum due to…
So had to contact spectrum due to unforeseen circumstances but Donna was friendly and dealt with my issue quickly and kindly offered to do all the next steps concerning the warranty so I didn't ring Motorpoint.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re pleased to hear that Donna handled your issue quickly and took care of the next steps for you. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Brilliant service from lois got me the…
Brilliant service from lois got me the help and needed staright away and was very clear with the instructions
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Lois provided brilliant service, arranged the help you needed straight away, and explained everything clearly. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Thanks to Linzi for her great professionalism
Great customer service experience from Linzi, she was very helpful yesterday and helped me to get my reapair claim done.
If the manager sees this message, give this person a salary raise, people with excellent professionalism must be well recognised by the company.
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your fantastic feedback! We’re delighted to hear that Linzi provided such helpful and professional service while assisting with your repair claim. We’ll make sure your kind comments are passed on to Linzi and her manager.
Kind regards,
Claire
I contacted spectrum re a warranty…
I contacted spectrum re a warranty repair on my car . They organised it quickly and efficiently. Andrew B was very polite and patient and gave me all the relevant information in simple terms . Great service
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted that Andrew B handled your warranty repair quickly and efficiently, while explaining everything clearly. We’ll be sure to pass your kind comments on to him.
Kind regards,
Claire
Warranty
Phoned up on the off chance that a shock absorber was covered on warranty , it was , all sorted within 30 minutes.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your feedback! We’re pleased we could confirm that your shock absorber was covered and get everything sorted for you so quickly.
Kind regards,
Claire
The advisor Emily I had spoken to was…
The advisor Emily I had spoken to was so helpful made everything so easy for me to understand in what I had to do next
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emily was so helpful and made everything clear and easy to understand. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that you’re satisfied and happy with our service.
Kind regards,
Claire
Caitlin was brilliant with my claim
Caitlin was brilliant with my claim, sorted everything out smoothly, would definitely use again
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
We’re delighted Caitlin handled your claim so smoothly and made the whole experience straightforward. Thank you for recognising her brilliant service—we’ll make sure she sees your feedback.
Kind regards
Claire
I can’t fault Spectrum after…
I can’t fault Spectrum after experiencing problems with a car I purchased second hand from Motorpoint, issues started early however in hindsight I should have returned the car in the vehicle rejection timescale. Spectrum have supported and fully funded the repairs needed, going above and beyond during what is a stressful period paying finance for a car I don’t have , I must say that Luke and Emily have made a very stressful situation manageable. Thank you.
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Vehicle problems can be incredibly stressful, particularly when you’re still paying finance while unable to use the car. We’re pleased Spectrum could fully fund the necessary repairs and provide the support you needed. Luke and Emily will be delighted to know their help made such a difficult situation feel more manageable. Thank you for sharing your experience.
Kind regards
Claire
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