This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... Vis mer
Selskapet har svart
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... Vis mer
The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especi... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Kontaktopplysninger
97 Great South Road, Greenlane, 1051, Auckland, New Zealand
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Deliveries by courier have been prompt. More data on chemicals required ...
Deliveries by courier have been prompt and this company provides a useful service for spa pool owners.
Website is quite user friendly, but I think it could be improved immeasurably if all the data for each product (especially chemicals) was available and easy to see - some of these are dangerous goods. Blurred, indecipherable photos are not good enough.
8. januar 2023
Svar fra SpaStore.co.nz
Dear John,
Thank you for your feedback! We're pleased to hear that you have experienced prompt deliveries and find our service useful for spa pool owners.
We appreciate your suggestion regarding the improvement of our website, particularly in providing more comprehensive and easily accessible data for each product, especially chemicals. Ensuring clear and detailed information is crucial, especially for potentially dangerous goods. We will take your feedback into consideration as we strive to enhance the user-friendliness of our website.
If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Online shopping done well
Online shopping done well. The ordering was straightforward, and the package arrived well packaged and quickly. I even got some care instructions.
4. desember 2022
Svar fra SpaStore.co.nz
Dear Steve,
Thank you for your feedback! We're delighted to hear that your online shopping experience with us was positive.
Ensuring a straightforward ordering process and providing well-packaged, timely deliveries are important to us. We're glad that we met your expectations in these areas.
We also appreciate your mentioning of the care instructions. We strive to provide comprehensive support to our customers, and including care instructions is part of our commitment to ensuring your satisfaction.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Speed of delivery
19. desember 2022
Hassle free shopping.
I have been ordering from the spa store for several years and never had a problem. They remember all of my details and provide a quick delivery service. The occasional sale prices are a bonus, too!
12. desember 2022
Speedy delivery great product
19. desember 2022
The arrival of the swim spa
The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especially for the first heating and getting to correct temperature, our power bill felt it. Once heat pump arrived power bill went shooting down and 100% happy with it all. My only concern I feel, is that the instructions on use are not comprehensive enough, especially around the control & use of jets.
12. juni 2022
I did not buy anything
30. desember 2022
Svar fra SpaStore.co.nz
Hi Bruce,
Thank you for reaching out. We apologize for any confusion. We appreciate your interest in our products, and we would be happy to assist you with any questions or concerns you may have, even if you haven't made a purchase with us.
If you have any inquiries about our products, services, or any other information you need, please feel free to ask. We're here to help.
Thank you for considering us, and if there's anything else we can do for you, please let us know.
Best regards
Price and quick delivery . Having the products in stock and not waiting for your items.
Price and not having to wait for your items.
28. desember 2022
Quick, friendly and efficient
Quick, friendly and efficient service. They were so helpful and got me sorted in no time. Would highly recommend you to everyone!
19. desember 2022
The person knew what I needed and…
The person knew what I needed and helped me through the order.
19. desember 2022
Great shopping experience
Very easy to find and purchase online products. Fast and efficient processing and delivery with updates sent every step of the way.
31. oktober 2022
great service -fast delivery
18. desember 2022
Quick delivery and great quality items
Quick delivery and great quality items. Thanks
30. november 2022
Good price and fast shipping
Great prices. Fast shipping. Only downside was not able to reach anyone on phone to ask a question.
28. november 2022
I bought some simple silver because it…
I bought some simple silver because it was at a reduced price. Unfortunately instead of giving me the reduced price I needed to enter a code which I didn't read in the advertising part. I paid normal price. I understand it was my fault but the process was also not as clear as it could be.
4. oktober 2022
Svar fra SpaStore.co.nz
Dear Dennis,
Thank you for sharing your feedback with us. We apologize for any confusion you experienced during the purchasing process.
We understand that the requirement to enter a code for the reduced price was not clearly communicated in the advertising, and we apologize for any inconvenience this may have caused. We appreciate your understanding that it was ultimately your responsibility to read the details carefully, but we acknowledge that we could have made the process clearer.
We appreciate your feedback, as it helps us identify areas for improvement. We will review our processes to ensure that such situations are more transparent in the future.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We value your satisfaction and want to ensure that you have a positive experience with us.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards
Fantastic product and great service…
Fantastic product and great service arrived in great shape and time.
Will purchase this again when on sale
4. desember 2022
Service was great received heater…
Service was great received heater within a week of ordering it promptly fitted it and it worked perfectly well
17. november 2022
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