Spark Tutoring Anmeldelser 

363
•
TrustScore 4.5 av 5

4,7

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Se hva andre synes

Vurdert til 5 av 5 stjerner

My son has been using Spark for just over a month now and he absolutely loves it. He gets on so well with his tutor and looks forward to his weekly sessions (yes actually looks forward to them …… un... Vis mer

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Vurdert til 5 av 5 stjerner

Really innovative solution to tutoring. My daughter is in her GCSE year and her tutor Kiran is geniunely outstanding - he’s younger and has brilliant exam results himself so his guidance is both highl... Vis mer

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Vurdert til 5 av 5 stjerner

My little boy started tutoring with Tanya over the summer holidays as he had struggled with phonics and maths and we didn’t want him to find it a big step up when he restarted in September. Tanya was... Vis mer

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Vurdert til 5 av 5 stjerner

My son has had a tutor for 10 months now and is enjoying his sessions. Communication is brilliant, any issues are resolved swiftly. He is a home ed kid and having spark is so easy, reasonably priced a... Vis mer

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Informasjon om virksomheten

  1. Leksehjelp

Skrevet av virksomheten

Spark Tutoring is one of the UK’s fastest-growing & award-winning online tutoring providers. But why is everyone choosing Spark? Because we are "transforming education through relatability to elevate all to their full potential". Every tutor on our team didn’t just achieve flawless results themselves - they did so within the last 3 years. Our young & dynamic team possesses the unique relatability that is the secret behind our unmatched student transformations. Having supported thousands of students 1-1 across a diverse range of ages, subjects and scenarios, we have the first-hand knowledge to overcome any academic barrier. We unlock student potential by creating new opportunities and building self-confidence. Simply put, we offer a unique level of academic support.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

363 anmeldelser

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3 stjerner
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1 stjerne

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4,7

Alle anmeldelser

(363)

177 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

From the very beginning

From the very beginning, Spark have been so patient and informative about the process and answering my many questions! In just a couple of months, my son has gone from not wanting to engage in any type of revision or focus, to writing pages of work and actually being motivated in a subject he really struggles with. Umair has bought to life my sons GCSE text's and gave a different view point of teaching which has been a game changer. The sessions are well planned, interesting, and humanised. As a parent, I have been able to see the impact this has made. The constant communication is appreciated and Umair has been able to provide feedback on work my son has done outside of his required lessons - invaluable! I cannot thank Umair, and the team enough, for providing such a positive experience. You are gems, and I would recommend Spark to anyone

29. mai 2026
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Vurdert til 5 av 5 stjerner

Excellent tutor experience

Excellent tutor, very knowledgeable in subject matter and crucially able to a) apply recent experience of exam process to inform sessions and b) engage with teenage student very effectively! It’s been an excellent experience and we have really been able to see the difference in confidence in the maths/science subjects that were causing concern before we signed up for the 8 months of weekly tutoring provided.
The wrap around support has also been very good. All in all it’s been well worth the £50 or so per week investment.
Thanks again to the spark team.

28. mai 2026
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Vurdert til 5 av 5 stjerner

We cannot recommend Spark Tutoring Enough

We cannot recommend Spark Tutoring highly enough. Their support has been immeasurable and has made such a difference to our son. He now has a true understanding of GCSE Maths and, just as importantly, his confidence is absolutely flourishing.

His tutor has been patient, encouraging and incredibly knowledgeable, helping him to feel capable and motivated every step of the way. We are so grateful for the positive impact they have had — both academically and personally. Thank you!

26. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I want to express my sincere gratitude…

I want to express my sincere gratitude to the entire Spark Tutoring team, who have helped my daughter improve in challenging subjects such as math and English. Thanks to their fantastic teachers, Gabriela (English) and Lauren (Math), my daughter has achieved her goals and more.

I highly recommend this wonderful team; their work is exceptional, highly professional, friendly, and they have a great program. I wish them every success.

24. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Two children - maths

We have two children taking maths tutoring with Spark and have had a wonderful experience. My older child (Year 8) loves learning but lacks confidence and her tutor has carefully looked at her errors during tests and her weaker areas to plan to support her improvement. She is so much more confident and able now to tackle maths.
My younger boy (Year 5) is less enthusiastic about learning (to say the least!) but loves his tutoring sessions! This has been magical for us to see. He tells us his sessions are ‘so fun’ and he looks forward to each one due to the mixture of teaching and fun games provided for him by his tutor.
Most of all, I’m so impressed by the care and attention of each tutor to get to know each of them so well and build such positive relationships. Thank you!

23. mai 2026
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Vurdert til 5 av 5 stjerner

Our daughter went from good to excellent

Spark tutoring did a great job of matching our 8 year old daughter with Shenae, who has been an absolutely brilliant tutor.

For the first time our daughters progress report in maths has moved from 'good' effort to 'ecellent' and this is largely due to the tutoring she has received from Shenae.

Her overall confidence in maths has also increased and she looks forward to her lessons with Shenae.

8. mai 2026
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Vurdert til 5 av 5 stjerner

The overall experience with Spark…

The overall experience with Spark Tutoring has been a very positive one. My daughter has received a brilliantly in depth and high quality support and teaching from her tutor.

I must say that initially, the tutor that was assigned to my daughter did not deliver the efficient and reliable support that we expected therefore we asked for a different tutor and they were great and quick at swapping and allocating a better tutor who thankfully turned out to be very capable, knowledgeable and reliable. I highly recommend this company. When you start off with them just keep communicating with them and if not happy with the first match don’t hesitate to ask for a different tutor as they are flexible and helpful.

1. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

re take GCSE

My daughter has been having tutoring with Vithush he has really helped with bringing her confidence up in maths and taken time to go through and explains stuff to her that she didn’t understand. I would recommended Sparks to anyone looking to give there child a boost with there exams.

6. mai 2026
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Vurdert til 5 av 5 stjerner

Brilliant choice!

Exceptional tutoring service for my Y6 daughter. She has made made great progress and confidence is the highest it’s ever been!

23. april 2026
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Vurdert til 5 av 5 stjerner

We’ve had a great experience with Spark…

We’ve had a great experience with Spark Tutoring and would highly recommend them.

Our tutor, Shreya, has been absolutely amazing. She’s been incredibly accommodating and flexible whenever needed, which has made a real difference for our family. Halfway through, with advice from our son’s teachers, we realised it would be better to switch focus from English to Maths. Spark Tutoring handled this change quickly and efficiently, making the whole process seamless and stress-free.

They’re always quick to respond to any queries, which is really reassuring.

Shreya has been fantastic in every session with our son, and we truly appreciate her patience and dedication. It’s been a really positive experience overall. Our son is going into
His GCSEs with more confidence and that’s worth its for us.

28. april 2026
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Vurdert til 5 av 5 stjerner

Fantastic experience :)

We’ve had a fantastic experience with Spark Tutoring!

The support has been excellent and most importantly, we’ve seen a huge boost in our child’s confidence :)

His tutor really takes the time to listen and understand him, which has made such a difference. Sessions are now something he genuinely enjoys rather than a chore.

We also reached out for additional support in a couple of subjects ahead of GCSEs, and despite it being such a busy time of year, the team made it happen.

We’re incredibly grateful for the flexibility and commitment.
Thank you so much to the whole team!

14. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

DO NOT USE

DO NOT USE! It was truly one of the worst experiences I have ever had. After the initial conversation it took two weeks to find a tutor, despite finding out that they had a bank of tutors they can use. It did not take them that long to collect the initial payment. Once a tutor was found initially meetings were set up, one happened on schedule and one did not the tutor was unreliable and abroad (despite the company having two weeks to find this out). I had asked for two tutors just to give my child a pre GCSE boost one tutor in History and one tutor for English Language and Literature. I then asked for another tutor in a what’s app message, with the person who I had had the initial meeting with, in that message I had asked a question about finance, she answered that question but did not answer the question about a new tutor. A couple of days later I got a message from an operations person telling me that they were going to sort it out. I impressed upon them how urgent it was as the clock was ticking on my child’s GCSE’s. After a week of messaging her and the original contact. I was told twice that my option was that I could use the unreliable tutor or wait another two weeks for them to find a new tutor, taking the total time to 5 weeks from my initial meeting to us potentially getting a tutor. When I expressed my frustration at this I then had a message from operations telling me that I had never given them permission to get another tutor. I asked 3 times for them to call me, they just didn’t answer my message so refused to action it. Then I was contacted by customer experience! They sent a message to arrange a call, you can not just call or be called by this company you have to schedule the call, it is the most laborious system I have ever used just to set up some tutoring for my child. While all of this going on two things are happening in the background. I am being repeatedly chased for money for tutoring I hadn’t even gotten a tutor for and most importantly in all of this was my child’s reaction. My child was getting more and more anxious about not having the sessions for English, this was causing huge panic and distraction with other subjects. There were so many tears about failing a both language and literature, which is what the tutoring was in. Whilst I understand that exam jitters happen for every child about to do their GCSE’s the whole point of tutoring is to give them a boost of confidence and help reduce the anxiety. This company has done the exact opposite. I now have other tutors in place but have wasted 3 weeks of valuable revision time for my child. When I asked customer support why it took so long for them to find a tutor from a bank of tutors they already had her answer was ‘ we match the tutor to personality of your child’. They have never met my child and I was asked 3 questions about her, so I am at a loss as to how it was going to take 3 weeks to match a tutor to the personality of a child that you have never met and no almost nothing about. I was offered 2 free sessions to make up for the lost time, but unfortunately you cannot make up for the anxiety, upset and loss of focus on other subjects, the customer experience person admitted that they had dropped the ball on this and that the way we had been treated was unacceptable. I have read the companies response to another 1 star review, which included the reminder that the majority of people are having a great experience. Unfortunately if you base your company on the majority reviews and minimise the minority, you will very quickly find that the minority is now your majority. Do not underestimate the power of word of mouth. Friends that I suggest you to, have now looked elsewhere and found other tutors that they have not had to wait 3 weeks for and have not had had to put their child through an anxious time that was totally unnecessary at a time when they need it the least. DO NOT USE this company.

8. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Spark Tutoring

Thank you for taking the time to share such detailed feedback Jenny. We are very sorry about your experience and truly appreciate the challenges you and your daughter faced throughout this process.

We understand that the initial two-week wait for a tutor was not ideal, although this timeframe was communicated during the initial call. That said, we fully recognise that the subsequent delays and issues you encountered went beyond expectations, and we sincerely apologise for the frustration and impact this had, particularly at such an important time ahead of your daughter’s GCSE's.

We have also noted the delays in communication, and this is being reviewed internally to ensure all parents receive prompt and consistent responses moving forward and we always appreciate the patience during the extremely busy GCSE Exam period.

We understand that you were not satisfied with the initial tutor match. Following this, we did take steps to arrange a replacement as quickly as possible. Our matching process is based not only on academic speciality, but also on the preferences and needs of each child shared during the initial consultation, including any personality considerations, as we aim to ensure students feel comfortable, build rapport, and grow in confidence through their sessions which sometimes does take a little longer as we want to make sure this is accurately matched.

Our Customer Relationships team also reached out to arrange a call at a convenient time, as we are mindful of parents’ busy schedules and aim to avoid contacting you at unsuitable times. A member of the team did speak with you to acknowledge where we fell short, take accountability, and offer solutions to improve the situation.

As part of this, we offered two complimentary sessions to trial a newly matched tutor and help rebuild your daughter’s confidence. We do understand that, in this instance, this was not a suitable resolution for you.

We deeply regret that the overall experience did not meet expectations we hold ourselves to. As requested after our conversation, your support has already been cancelled, with the 2 complimentary History sessions provided as promised.

Please also know that we genuinely value your feedback. Thank you again for taking the time to discuss things with us, and we wish both you and your daughter all the very best for the future.

Spark Team

Vurdert til 5 av 5 stjerner

Would recommend

Very easy to set up.
Good messaging through the app and always got a very quick response via WhatsApp.
The sessions were paced appropriately and the tutor adapted well to my daughter’s learning speed.
Very flexible when we had to reschedule a session too.
Would recommend.

8. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

The team was very responsive

The team was very responsive to our requests and my son enjoyed the lessons from the tutors, who were very engaging. What I would have liked to see was an actual log of the lessons received so we know how many lessons were actually given.

7. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Increase of 2 grades!

My daughter’s tutor was so lovely, she could really relate to her and she was incredibly supportive. After just a short time my daughter has gone up 2 grades, her confidence has increased and she feels much more positive towards her upcoming exams.

31. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing Tutoring!

My son is 9, he has adhd so struggles in school especially with his English. I was worried how he’d find the tutoring with sparks as he can lose concentration so easily but they’ve been fantastic. He’s allowed movement breaks and in the two sessions he’s had, he’s very excited about what he’s learning. I really feel this is the beginning of a wonderful journey for him. The communication has been excellent, I’ve already got a detailed report about his understanding with creative writing. Just a fantastic service!

31. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Absolutely awful

Absolutely awful! Completely avoid them. They take money very quickly and extremely poor in ever communicating with you again. Still waiting for a session after paying weeks ago.

30. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Spark Tutoring

Hello P Kaur,

We’re very sorry to hear about your experience and the delay you’ve encountered in getting started with your tutoring sessions.

Our process involves an initial sign-up fee, after which we typically ask for up to two weeks to complete onboarding and carefully match each student with the most suitable tutor. While this timeframe is accurate for the majority of our clients, there are occasional instances where it may take a little longer. This is because we prioritise finding the best possible match for each child, rather than assigning a tutor too quickly who may not be the right fit.

We do understand that, in your case, this has taken longer than expected, and we sincerely apologise for the frustration this has caused. Please be assured that we do communicate any potential delays and offer clients the option to allow us additional time to secure the ideal tutor. If this is not suitable, we also ensure appropriate restitution of any fees paid.

We also want to reassure you that we have taken steps to address your situation, and we remain fully committed to resolving this as quickly as possible.

We truly appreciate your feedback. While it is difficult to hear that your experience has not been as smooth as we would have hoped, it is important to note that this is not reflective of the experience of the vast majority of our clients, with 97% of our reviews being 5-star. That said, your experience matters greatly to us, and we would genuinely value the opportunity to make this right.

Please do get in touch with our team at help@sparktutoring.com, or let us know a convenient time for a call, and we will prioritise resolving this for you as soon as possible.

The Spark Tutoring Team

Vurdert til 1 av 5 stjerner

Very pushy sales from the start & Poor coherence.

Very pushy sales from the start, with a AI bot that will hound you. I had my introduction call with Jordyn (see you tube) to explain my daughters educational and home schooling position, very positive. But from that point, it's been awful. My induction session was not held on the agree time, and there remains a complete mix up between what my support requirements are, what the tutor believes, and what the Ops Team are managing. In trying to resolve and get alignment, the Tutor and Ops Team won't engage direct, which is frustrating. I have no learning syllabus, no indication of how the educational content Spark intends relates to equivalent school years. Meeting invites are dropped last minute, typically 9.30pm the night before without warning. I've had to draw a line under this poor system of organisation, and was directed towards customer support. I selected a call, 12.30 GMT, and got sent a meeting request for a completely different time, and time zone.
Things may change, but I have been a paying customer since February and had nothing but the run around, and lack of coherence across the Spark Team, not ideal when I am trying to protect my Daughters anxieties around Education ahead of her GCSE's.

30. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Spark Tutoring

Hello Rob,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, and we truly appreciate you taking the time to speak with our team directly to discuss your concerns in more detail. We sincerely apologise for the frustrations caused, particularly given the importance of providing a stable and supportive environment for your daughter during this critical stage in her education. We recognise that the level of organisation and clarity you experienced fell short of our standards. We have carefully noted all of the points you have raised. Please be assured that we are actively working to address each of these areas and are fully committed to improving your experience and, importantly, regaining your confidence in our service.

As agreed during your recent conversation with our team, we will be providing you with a clear and structured outline of all key touchpoints moving forward. This will include a tailored plan specific to your daughter’s needs, and we will ensure that nothing is implemented without your full agreement and approval.

In addition, we have offered a complimentary session to allow us to carry out a more in-depth assessment. This will help ensure that all parties are fully aligned, that we gather any additional insights required, and that we can build a coherent and appropriate learning pathway for your daughter. We want to reassure you that we are already taking steps internally to improve the overall service delivery. Thank you again for bringing this to our attention. While we regret that your experience so far has not met expectations, we genuinely value the opportunity to put things right.

Spark Tutoring Team

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