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Sparetoolparts Anmeldelser 

699
•
TrustScore 4 av 5

3,9

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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Although I used what looked like a chat-bot, I was delighted to reach a real person. James was knowledgeable and gave great advice. I sent over a photo and James was able to identify which parts I nee... Vis mer

Vurdert til 1 av 5 stjerner

Let's be clear: if you don't have the part in stock or at all, do not sell or advertise. Now, three weeks have gone still haven't got The worst experience And stop using excuses, sorry, or somethin... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Very friendly service when I telephoned to check I was ordering the correct part for my petrol mower. Good delivery time. The Ryobi RLM53175S Brake Cable is a good fix for when the drive /clutch ca... Vis mer

Vurdert til 5 av 5 stjerner

I'm a tad surprised at the (very few) negative reviews I've been reading here. I suppose it's a case of "you just can't please some people". I remember reading one some time ago, relating to a hol... Vis mer

Informasjon om virksomheten

  1. Leverandør av trykkluftverktøy

Skrevet av virksomheten

SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible. We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.

Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

699 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 47 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,9

Alle anmeldelser

(699)

63 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

James was straight on to my order…

James was straight on to my order understood what I was needing , handled my query very professionally and got me sorted with a call back with in ten minutes , I would highly recommend Sparetoolparts to anyone as the service from a company that has 100% experience ,
Thank you James for your help very much appreciated

23. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

DO NOT BUY FROM THEM....

DO NOT BUY FROM THEM....

1 ordered a Milwaukee 3/8th anvil from them at the begining of August. Then was getting the "we haven't forgotten about you" emails. I emailed them on 13th of August wanting a update on the part I ordered. Someone called James duffin replayed with they should be getting the part that week. Then on the 27th of August I asked them again when am I going to get the part there response was there going to contact Milwaukee and find out when there getting it in and james will get in contact with a EPA that I never got.

Skip a couple weeks then I emailed them on the 27th of September asking for a refund because it was taking too long. There response was Milwaukee have it on back order so again I asked for a refund because it was taking too long. Then on the 29th of September completely ignoring the fact that I've asked for a refund twice already they said they are getting it that week. Now skip to the 7th of October now 11 weeks down the line I've still not had an email saying that It has been sent. I've now for the 3rd time asked for a refund and now waiting to hear back from them.

This time hopefully I get a refund like I requested.

7. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Sparetoolparts

Hi James

Firstly thanks for reaching out, we appreciate all feedback both positive and negative. we take customer feedback serious and as of this evening out of standard office hours we have issued a full refund on this part.

Milwaukee kept changing the ETA date on us, so each time we replied with an update we were being honest and truthful but alas the part never arrived.

As for requesting the refunds, I must apologize, I've read through the emails, and I see that each time you asked for a refund it was on the basis that we couldn't provide further details on the ETA, but since we did reply with a new ETA the refund option was not carried out.

Perhaps a better option would have been the refund straight away and when the part arrived, we could have got back in touch.

We will learn from this experience and work to do better moving forward.

Thanks
Sparetoolparts

Vurdert til 5 av 5 stjerner

Great Customer Service

I had issues with the website but contacted the supplier who responded in a very prompt and helpful way

13. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Completely useless - overpriced, awful comms, didn't even have the produc.t.

Completely useless.

- Ordered a small part for a ryobi saw. Horrific pricing for such minor part.
- After ordering, no delivery date.
- Then got a number of emails saying 'sorry we haven't forgotten about you' but with no actual update on delivery.
- I contacted the business saying I wasn't happy as at the prices these should be in stock not shipped from a long way away, or at least give me a date.
- No response at all.
- They then cancelled my order and I just got an automated refund email.
- So I emailed again and I got a message back saying they don't have these items with a smiley emoji.

I'm not sure if they think this is amusing but to waste three weeks of my time to not then send a product is pathetic.

2. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Sparetoolparts

Hi Greg

We are really sorry about this situation and how it unfolded, the parts were listed on our system in good faith that they could be provided.

Only after we attempted to place the order with Ryobi were we informed they were no longer available. And so we issued you with the refund.

I've looked into the manner on how we responded and I can see the emoji, not to split hairs but it is not a smiley face but a sad face.

We never like letting customers down and we sent that emoji to portray that sentiment.

The only thing I can suggest is that you look online for other suppliers who may have old stock.

Sorry again
Sparetoolparts

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